Huntersville Oaks

Caring110444050

I enjoyed Huntersville Oaks a lot when my mom was in rehab there. I was looking for long-term care, but they didn't have a bed available. Her room was very nice. The food was really great. They had lots of activities and took them out shopping. They have somebody come in to sing and play music. They had an on-site hair salon and massage room. It was very nice. Her therapist was very nice and answered a lot of questions and gave me a lot of information.

nananow

My 95-year-old mother-in-law is currently in a short-term living section at Huntersville Oaks for therapy; as a result of a bad fall. Mom also has dementia and is blind. Up to the time of her fall; she had lived with us for 3 years. We were concerned about how mom would be cared for and treated (after hearing all the horror stories in other posts). I don't know what area of the facility the other posts were written about, but, mom is in the Lakeview Inn neighborhood. The doctor caring for her is very professional, thorough and informative. Every staff member that we have encountered, or, observed have been friendly and caring. If my husband or I have a concern or question about anything; we have never been made to feel that anyone was too busy to respond. We have been there several times when her dinner was delivered promptly at 5:00 pm. It has always smelled and looked delicious and according to mom, it tasted as good as it looked. Every meal is nutritious and there's usually too much for her to finish. There are times when mom may have to wait 10 or 15 minutes for someone to respond to her call button (when she pushes it, there is a light outside her room that is activated). We realize that the staff is not standing around and waiting for her to indicate that she needs them so that they can see who can be the first to answer her call for help! They are caring for more people than just our loved one. Mom will require long-term care now. Unfortunately, there is a waiting list for an available bed in the long-term residence sections. We can only hope if she does have to go to another facility, that she will be shown the kindness and care that she's been receiving at Huntersville Oaks!

Daughter456

The facility is aesthetically pleasing and, unlike other faciities we visited, it doesn't smell. Most of the staff members were very nice, but at least two should not have been in a caregiving role and I felt nervous having them there. The place is severely understaffed, and on weekends it is hard to find any staff member at all. The call bells ring and ring and no one comes.

overhaul.senior.care

Huntersville Oaks is severely understaffed, both on the rehab side and on the long-term care side. Although the place is attractive by local long-term care standards, I recommend choosing care over aesthetics. It's seems that the bottom line takes precedence over adequate staffing and service excellence training at this facility.

Aggravated

Nice facility with mostly private rooms, what staff they have are mostly very good just NEVER have enough help. Takes too long to get help of any kind. Management must value showing a profit over the care of their patients. Staff they have are overworked always. Each and every day not just every now and then. Needs improvement.

Can do Better

Oct 2015....My mom just broke her femur and is currently in this facility. It is nice and clean but she said they are under staffed two caregiver per 60 plus patients that are underpaid! She said she had to cuss to get some assistance. They need more people working

Recovered

I chose to go to Huntersville Oaks following knee replacement surgery as I knew about it and it had a good reputation. Unfortunately, my experience was a nightmare and I couldn't wait to get out of there. I shared a room with an elderly woman who had dementia and/or was just nasty. Her family said she was nasty and knew what she was doing and apologized to me twice. I asked to be moved twice and was denied both times. I was told I was her second or third roommate. Since I was relatively independent, and my "roomie" demanded so much care, I didn't receive much attention from staff. I never was told how to get a basin to wash in the morning so until I was cleared to use the shower, my option was to use the sink, which was in an open hallway between our rooms. My roomie soiled herself several times and the washcloths used to clean her were left on this same sink, where I was to brush my teeth, etc. The PT and OT staff was good, but admitted there was no schedule, so they popped in at odd times and you never knew what you were doing. I had pulled my shoulder in the hospital and as in extreme pain. It took over 90 minutes to get some meds for it one night. That night nurse was very snippy as was the aide. Food was awful. They kept bringing me iced tea when I requested milk at each meal. There were some good nurses there, but the general feeling I came away with was "we really don't care about you." However, if you have an elderly person who demands a lot of care, this is the place for you. I will say they took exceptional care of a very difficult patient. I think I paid the price for that though.

Caring105267450

My mother is in Huntersville Oaks. I like the facility -- how it looks, the layout, its rating. It is just a beautiful place. The staff is adequate. I will recommend them to others.

Caring109536450

My father was at Huntersville Oaks. The facility is wonderful as well as the nurses, but the doctor that was there was awful. He would not communicate with me at all the entire time my father was there. And then the one time that he did, he hung up on me.

Caring92551850

I always know about Huntersville Oaks as I live close to it. The staff was very friendly, efficient and everything about it was positive. The rooms were very large, efficient and clean. The food was very good and the dining room was very spacious and very nice. They have games and movies. I think they must improve on getting to the rooms quicker when the patient needs help -- however the place was secured and safe enough.

Debbie33

Huntersville Oaks is where my mom went for a rehab after her hip surgery. The physical layout itself is a bit nicer than where my mom used to stay in. Visiting there was also much more convenient for us because we live in Huntersville. They have a very nice staff and I can't think of any time I have been there when I hadn't seen three or four staff members within the close range of mom. Frankly I would love to be able to transfer my mom there, but they don't have a lockdown facility. My mom's dementia has her wandering and she is constantly trying to find a way out, so it is a shame that they don't have a lockdown unit that mom needs. It is also quite expensive.

cdayton

I visited this facility while helping a client who was seeking long term nursing home care. The facility is very large, with probably close to 300 beds, and many shared rooms. When we entered, we were immediately addressed by a staff member but she did not make eye contact with us and never smiled. I felt as if she was not happy to be at her job that day, and my client stated the same to me. The facility was not exactly dirty, but also not exactly clean. There was a musty smell in the air and the appearance that updates could be made to the facility in general. I will say that it seemed as if this facility was adequately staffed, as there were several nurses on the floor during our tour. Despite the number of staff however, I did see several residents sitting in wheelchairs, looking somewhat lost, and appearing as if they could use assistance or maybe just a little company. I did not see any staff members address these residents. Perhaps a planned activity or even some one on one time between staff and residents would be beneficial. My client ultimately decided against choosing this facility and I was in agreement with her about that choice. I would not recommend this facility for long term care and would not place a loved one there if the need arose.