Woodland Terrace

Greer

We went to Woodland Terrace. We had a wonderful tour with a lovely lady. I've lost her name for the moment, but she was very helpful and we liked the place very, very much. The rooms and all were lovely. The dining area was very nice. Oh, it's just very pretty. They have a beautiful fountain you look out on from the dining room area, and they have a lovely pool that's enclosed like in a big greenhouse, so you can see outside, but it’s a big full-sized pool. Right next to it is their workout center, which we like very much, all modern equipment, everything is well-updated. We were very impressed with the place. I liked it a lot. The location is very good because it's still not far from downtown Cary and a lot of places that we like. Our favorite Mexican restaurant we could walk to from the place. We like that. I'm impressed. The facility itself was all updated and clean. They were very nice to get us a whole pamphlet folder with all their information, and they had the menu in it, but we were not invited to eat.

Daniel

I did a tour of Woodland Terrace. It was a little dirty. In the main building, you had a choice between getting a tiny washer/dryer combination or a dishwasher, and that's weird. The person who gave the tour, Kimberly, was very nice and very helpful. They had a pool. They were very nice and clean, but the rooms that we saw looked a little dated, old and small. They need to update the rooms, have washer/dryers, and dishwashers in the apartment. Right now, you can only get one or the other; a tiny little washer/dryer combination, or a dishwasher. If you get the dishwasher, you have to go down the hallway to use a community washer/dryer. My wife has incontinence, and I can't go in at night if I have to wash sheets or something.

Elizabeth

My first experience with Woodland Terrace was that they double booked me, so I ended up having to wait half an hour before somebody could see me, which I did not appreciate. They had the best theater that I experienced in any of the ones I looked at. The room was the nicest of all of them that I had seen. Of course, they showed me a model, but it was a good-sized room. It had a full kitchen, which I liked. In the kitchen, you could either have a dishwasher or you could have a combo washer/dryer. There was lots of light coming into the room that they showed me. You had to check-in and push a button like every day to say that you're OK, and I like that a lot. I have a pet and they allowed pets. What I liked was if you had a first-floor unit, you could put a gate around your little patio that was outside, so that your pet could be outside in the little patio. They did not give me pricing. The staff said she was gonna email it, but she never did. They have a standing facility for physical activity if you want to stay physically active. They have an indoor pool, and they have classes there. They have a separate exercise room, and they have recumbent bikes with a computer screen, so that when you're riding them, it looked like you were on a trail. They had an activity director and a recreational director. The facility was excellent.

Y.S.

My mom will be moving to Woodland Terrace in Cary. The facility was beautiful. The day we did our tour, we got to see some activities that the residents were doing. They were just finishing up activities, and we were there near lunchtime. We got to see lunch and just the way the place operated. The employees interacted with the residents there and there would be activities for my mother to participate in. Plus, their employees were treating the residents well, which is something we would want for my mother. The memory care site is one story on the assisted living side. It's a multi-story building, but the memory care site is one story which I like. I also like the fact that there are many doors on the memory care side that require a badge to get in and out. So being that my mother has Alzheimer's, I like the security it gives. It gives the sense of security that she just won't be able to wander out by herself. I really like that she can walk around, but she just can't go out the door because she doesn't have a badge. I like that security aspect. There's also a pond in the community that she could walk around and they have a garden. Gardening is something that my mother likes to do so that's something good about the facility.

Gwendolyn

I toured the Woodland Terrace in Cary. I visited their memory care. They were very nice, but for me it was the ultimate cost. It's 5 stars, all the way across except the cost. I love their sitting areas, and I love the openness. I love the engagement of the staff, and I love the outdoor spaces. It's just that when my mom got to the later stages of her disease, it was going to be cost-prohibitive for me; I didn't want to have to move over again. The rooms were nice, very well laid out and roomy. I saw their beauty salon, where they would do nail care, and the TV room. I saw more games here too. From a distance perspective and the location, it's a really nice central area and easy to get to.

Robin

We have chosen Woodland Terrace because the location to where I live is good. I like the view of the courtyard that my father has, and it's convenient to the nurse's station, and has a nice kitchenette. The food is excellent. They have activities, they have cornhole, they have gardening, they have bowling, but it's like the lightweight pins and balls, and then they also have balloon volleyball, and then they have arts and crafts. I think Woodland Terrace is excellent. I think their staff is excellent, they're very attentive. I was sending an email to my father's nurse, and she responds very quickly, and the activities director, the one who sets up the indoor visits and the outdoor visits, she's really nice and accommodating. The food is very good. I think the facility is great. I hadn't been in there that much because of COVID lately, but I think it's very clean, and he says they empty his trash after every meal, so they're constantly taking the trash out of his apartment all day long. I think the value for the money is great.

ehd

I have lived at Woodland Terrace, in Independent Living, for 1.5 years. The community advertises gourmet food and excellent service. The food is of very poor quality, and mistakes are often made. Tonight I ordered an entree salad made with feta cheese. I noticed JUST in time that it was made with goat cheese. I am violently allergic to goat cheese and would have vomited violently about two hours after eating the salad. Two salads are offered on the menu. I particularly ordered the salad with feta, NOT the one with goat cheese. When I called the dining room, I was told that only one salad was served to everyone that ordered a salad! Oh and the continental breakfast is often lacking coffee, cups, utensils, cereal, pastries, etc. No one manages the breakfast, which is 'offered' from 6 am to 10 am. It is a joke.

Sontakingcareofmom

I can't say enough good things about Woodland Terrace and its staff. The staff cares about its residents and goes the extra mile. The facility is nice and, pre-Covid, there were a lot of activities that kept my mom busy and engaged. Recently, my mom needed some things done in her room that would be something that I would do. Given Covid-19, I cannot go into the facility to visit my mom. I asked Mike J for help. He and his team helped my mom. Also, sometimes my mom needs help and she will go to the front desk in the lobby to ask for assistance. Every team member is friendly and helps her. If needed, they will call me. I can't tell you how much it means to me and to my family knowing that my mom is in a place that cares about her and can help her have the best life possible. I highly recommend this place for you or your loved ones if you are looking for a place that fosters great community, has nice amenities and is close to shopping and restaurants.

LEM

Woodland Terrace Woodland Terrace was beautiful. They had assisted living, independent housing, and also an Alzheimer's unit. It's large and clean. It was nice inside and kept up nicely. It felt like an apartment complex. They had a dining room, an exercise room, a library, meeting places, and ample parking.

Msilva

My Dad absolutely loved Woodland Terrace. The staff is friendly and truly cares about getting to know the residents on a personal level. The amenities offered to all residents are set up with care and safety for everyone. I have to say Dad’s favorite part was the amazing food. I think meals were the best part of his day. Daily activities and exercise were always planned with the residents ability in mind. From the entire staff knowing Dad’s name, the warm greetings he received all day, Dad was always treated with respect. When he fell I was contacted immediately and professional help was called in. My brothers and I were very comfortable with the care and safety that was provided. I highly recommend Woodland Terrace in Cary for your loved one. It was a wonderful experience.

samw

I moved my mother here from another Independent Living (IL) facility in Apex. The previous facility was much less expensive, newer, and in many ways better. Woodland was $1050 a month more, but mother wanted the location. Even though it was not quite the good deal of the previous facility, the staff seemed good and the rooms were nice. We had a few issues with a night desk clerk who I will call "J," but it did not seem serious at first. After a couple months Woodland was purchased by Kisco. All the management was replaced, but some of the lower level staff were retained. Housekeeping was great, most daytime staff was great. The new director, who I will call "Mr. T," definitely acted like an absentee owner. While the directors at other facilities I have dealt with were always available and engaged, Mr. T seems to excel only at delegation. Unlike the previous director he did not seem to be there as much, and was not available when he was. The resident relations manager helped us quite a bit though. He was great. The night clerk, "J," started to run a little gossip fiefdom at night. She would harass my mother to the point of real anger. When the poor woman finally reacted, the behavior was blamed on her dementia. Mr. T reacted by giving my mother a letter of warning. "J" would also verbally harass my family members for information, to the point that they would not visit my mother at night. I seriously believe "J" is under the impression she is more than a desk clerk. This verbal harassment mostly took the form of trying to pry personal information out of everyone. While a petty busybody like this would not usually bother me, we were all afraid "J" would take some sort of twisted revenge on my mother. My mother then had three falls on successive nights. I was unable to convince the hospital to keep her or help place her in a rehab facility temporarily. So I hired 24 hour sitters. Checking on this was made more difficult by "J," as the harassment did not stop. I was constantly given arguments about care and sharing information from "J." "J" even had the night security person call me to ask about medications at 2AM. I brought this inappropriate behavior to the attention of management the next day, but there was no change in behavior. On the third day of my mother's falling issues she fell when the 24 hour sitters were with her. At that time I received an email from Mr. T. This basically said that my mother 1.) needed 24 hour watching (which she had), 2.) that we needed to follow the doctor's orders (what?), and 3.) that he would call Adult Protective Services (APS) if things did not improve. To answer the email issues: 1.) mother did have 24 hour watchers when she fell again 2.) we were following doctor's orders. I believe this accusation was made up by "J" as I had not shared any real information with her at this time. Likely "J" was trying to look good to her incompetent boss. 3.) "J" attempted to tell me my responsibilities as POA many times. As this was my fourth POA in five years I really did not need her warped little lesson. I am not sure what this threat of APS was meant to accomplish or even imply. It is sad this was done, and disturbing that those working in elder care would so misunderstand what POA means. Particularly a director. I told him I would welcome help from APS or anyone else. I really could have used any help at the time. I was working hard to move her elsewhere but did not share this information with "J." Their "threatening" email was sent at a time when a caring facility would have reached out to the family with recommendations, or at least support. Overwhelmed families can really use a little understanding, not childish games and hollow threats. Most of the other staff was great. My family is not the type to act special or entitled, so I seriously doubt we are alone in this treatment. Fortunately I found a spot in a much more caring and professional AL facility for a more reasonable price than Woodland Terrace in Cary. It was also $1500 less per month than Woodland's AL unit (mother was in IL at this time). It is easy to find something better than Woodland.

Ellen

My parents are on a waiting list for Woodland Terrace. It's very nice, 20 years old, friendly, and not too big, which my mother liked. The setting was very nice in a neighborhood with mature landscaping, and the apartments were bigger than some of the newer places we have seen. The staff was very nice. They had a pool, gym, and physical therapy office on site. The pool was especially nice and covered in a glass enclosure, so it seemed like you’re outside, and yet it was heated and air-conditioned which was important to my dad.

Marcia W.

It's the staff that makes the difference! My mom has lived here for two years ( Assisted Living, then in Memory Care). The staff are warm, caring,hardworking and it's clear they love their work. I recommend Woodland Terrace 100%.

Caring100332450

It has great surroundings and a quiet neighborhood -- the place to go for walks -- and it is a clean place. The staff people were very friendly. It was spacious and very adequate for my wife. She has Alzheimer's, and in some places we visited, they group people together for slideshows and whatever like a bunch of cattle, and I don't think they do that at Woodland Terrace.

Erik1

We visited Woodland Terrace, and I thought it was good. We saw both the apartments and the cottages. We thought they were nice, but it is already sold out. The actual facility itself seemed like a good place. It would have been a good fit if my aunt actually liked it. The rooms were good. We saw a two bedroom-two bathroom apartment. And we also saw a cottage that was a little bigger which would have been too much for her. The staff was very helpful and very understanding. They understood that my aunt was not really receptive to visiting the facility, so they adjusted the way they showed the facility.

May251

It was beautiful. The room that I saw was large and had a lovely view. The people and their dining room were very nice. They had activities. However, they had a very long waiting list.

Caring0650

Woodland Terrace was noted for their dementia care, so we opted for the facility. The staff was accommodating. They had physical therapy, memory care activites and social activities. I would strongly suggest this facility to others.

yankees005

The Woodland Terrace assisted living facility in Cary, North Carolina is a great community. The buildings are on a professionally designed 22 acre landscape. The flowers and green grass everywhere are very inviting and create a sense of compassion. Woodland Terrace cares about their landscape, so this care reflects on their attitude towards their residents. The buildings are modeled after old style southern country homes. This is aspect of the facility is very comforting. The architecture along with the landscape architecture give a sense of privacy and seclusion. Inside the amenities are even better. Every meal is catered by a professional chef. Every meal is served in the beautiful dining room overlooking the lake on the grounds. When I toured the facility, this was a major dealbreaker for me. The catered meals definitely would make me consider living here if I was a senior. In addition, the staff and the other residents were neighborly and kind.

sunside3174

My mother stays at Woodland Terrace in Cary. It is a large, beautiful retirement community. Her apartment is similar to a mini-house. Mom's apartment is spaciously designed with living room, bedroom, and kitchen with all appliances. Mom is served healthy meals by waitstaff in the dining room. I've eaten meals there and I can vouch for the quality of food served. However, mom sometimes complains that it would be nice to have more variety. Perhaps kitchen chefs could try changing the menu more frequently. Woodlance Terrace has 22 acres of land with a small pond, and they offer residents (and guests) the opportunity to play Putt-Putt golf on the grounds. Mom especially enjoys walking the paved trail around the community. She has made many friends, and it's not the typical retirement crowd of folks who sit around watching TV all day long. Residents are active with planned activities, social events, exercise, games and monthly outings. The employees seem to genuinely care about the residents, and I can highly recommend Woodland Terrace.