Rochester Center

Ana co

This is the very worst place I have ever been to, the staff smell like weed, no uniform,rude and rough with patient care. My uncle was admitted for rehabilitation and after two weeks got pneumonia and covid. Once he got back he was there three weeks and never got a shower, the food was horrible. He list 30 lbs in 3 weeks. Dirty diaper was by his food tray, his call light was kept in the night stand drawer so he wouldn’t be able to turn on when he needed. While my sister and I were in the room with him the aide came in mad and telling him that she had already told him she was going to charge him, but we had been there for 30 minutes before she came in. Extremely rude the way she talked to him., as she continued to say that she was only one person. If they’re short staffed that is not the residents fault. The place smelled and was super dirty.We were able to take him out with a call to 911. I have many pictures of what I’m saying. There is this Greek nurse who is super rude to even the visitor.

Stryker308

I recently visited this home with my friend to see his dad. I read some reviews online describing a nightmare. However, that was not the case I experienced. The staff was friendly and helpful. I spoke with several residents in the main lobby who seemed to me to be in upbeat and friendly. We used the elevator to reach the second floor spoke with a friendly orderly for directions and found his dads room to be clean and in good order. His father was in the rec room and was being supervised with several other residents. Again, I found a friendly monitor supervising the group and the atmosphere was upbeat and clean.

thisis stupid

My dad was there for a very brief time. It was horrible. He fell on the floor and sat there for 55 minutes before someone came. He was black and blue from head to toe. He was told by an aide that she wasn't going to help to the bathroom anymore because he asked too many times to go. His roommate pooped on the floor several times. I had to clean it up one time because my dad had to use the bathroom. The other time I had to go get someone. I can go on. I have pictures of it all but can't up load on here otherwise I would to show you.

donnambull

The place is dirty and the staff is rude. Flys are everywhere on the patients. It smells real bad. It is awful. The rochester building never since nothing like it. The pictures online is not what you see in this place. Everyone that work there should be fired if they don't care about the people or the up keep of where they work. My mother been there for only a week now and it is awful. They don't bathe them no hygiene no clean sheets they don't do nothing. Don't sanitize. Something need to be done no one should have to live like this. These people didn't ask to be there. Just think if this was your family member will they be treated like this.

Glenda

Westgate Nursing Home is nice. They re-did the floors and the walls, so everything is nice, neat, and clean. There are a few beds, which my mom likes. The staff seems good but you don't really know until you have actually lived there. I believe they have a room for library and crafts. One very nice thing is that the physical therapy area has been completely re-done. It is very modern. There is a car in there so you could practice getting in and out of car. The person who assisted me was good.

westhellwrkr

There is untreated scabies, and bed bug infestation. They are always short staffed, and very high turnover rate for employees.