Penfield Place

Mom’s Daughter

Penfield Place is an old and run down facility. Once inside you cannot escape the sickening urine odor that permeates the entire facility. Worn, dirty rugs, gloomy and dark resident rooms. Very worn furniture. Little fresh air circulating throughout the facility. The food is poor. Who feeds the elderly chipped beef and chicken nuggets? Or extremely sour, unsweetened canned apricots? An abundance of cheap, processed foods. My family member lost a significant amount of weight while in this facility because the food was inedible. Evening nurses and CNAs are not supervised. The director told me they were considering hiring a night supervisor. That did not occur while my family member was a resident. My family member was mistreated during the late evening hours and we addressed the matter with the director of nursing twice before it was resolved. In the late evening the nurses and CNAs are gathered in a lounge either sleeping or watching TV. They are not continually attending to the residents, We know this for certain because we stayed overnight on several occasions to ensure our family member was safe. Don’t be fooled by the suburban location of the facility. It’s not better because it’s in Penfield. Care for your family member will be sub-par. Don’t risk putting your loved one in this grungy facility staffed by people who are completely disconnected from and indifferent to the residents.

mmod8

Clean, attentive, caring place. I'm surprised by some of the other reviews but perhaps they changed management since then. My mom has been in rehab at Penfield Place for over a month, and from day one I was surprised and impressed by the true caring by the nurses, CNA and therapists, social worker, and other staff; the attention and quick response time; and overall care for my mom. I visited her every day, often more than once a day, and not once did I find her sitting in a wet bed (so common at many senior care places), or not appropriately dressed for the time of day, or otherwise not cared for. Mom is largely incontinent, and she was always clean and dry, as well as her bedding. The physical and occupational therapists are excellent; nurses knowledgeable and caring; and the CNAs and other staff are all excellent in their work. To reach Mom's wing, I had to walk down the LTC wings, and unfailingly, every time I walked down the halls (and I came at different times throughout each week, including late at night), there were staff taking care of the permanent residents, talking to them by name, encouraging them and helping them. I was impressed. Continually. We had a horrible experience 2+ years ago at another facility (I won't say the name, but the initials are AM), it was so bad I filed a complaint about that facility. Penfield Place is a breath of fresh air, a total 180 from that other place. Thank you, everyone at Penfield Place, for making my mom's and my experience so wonderful and reinstilling our faith that there are people out there who actually care for the elderly and want to help them live their final years with dignity.

roc_caregiver

Ignored the calls for help from my very much in pain grandmother. Ignored that she was to be given pain meds on a schedule. Every time I arrived she was crying out loudly in pain, I could hear her down the hall and so could they and they ignored her. Took a hospice nurse coming in to get them to give any proper care and even then it wasn't enough. Gave her solid food she not only couldn't eat but was a choking hazard over and over, not correcting their mistake. Took out her hearing aid and misplaced it temporarily, giving her no way to hear anything. Made a very difficult time needlessly traumatic. The employees seem to want to do a good job but there are not enough of them to begin to cover it and/or they are not trained properly.

justin22

This place is a joke, find another nursing home. Horrible staff, with horrible attitudes. They neglect residents for hours on end, leave them in wheelchairs all day long in wet undergarments and also overnight in bed with soiled or wet undergarments. They hide their horrible service well.

Leonard213846

Penfield Place was closer to us, so we can get there anytime we wanted to. They have on site activities, like bingo and music, and provide three meals a day. They usually provide transportation, but they have a doctor right there at the home and a visting priest. They have different functions. They have laundry and meals and bring my mother her snacks. The staff is very helpful. They help her go into the bathroom, and if she needs assistance, she just presses the button.

Larry001

What a terrible experience at the Penfield Place. They claimed to be a rehab center but was just a old dumpy nursing home. Facility was dark, with dirty floors, out dated beds, furniture and equipment. Strong Oder smell through out the facility. Food tasted like government surplus, with a lot of residents complaining of terrible meals and not eating. Administrative staff was rude and aids where not help full at times to residents.