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Sage Harbor at Baywinde

100 Kidd Castle Way, Webster, NY 14580

(855) 638-0838

Verified Partner

2.7

(8 reviews)

Offers Memory Care and Assisted Living

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Reviews of Sage Harbor at Baywinde in Webster, New York

2.7

(8 reviews)

  • Facility

    5.0

  • Staff

    3.0

  • Food

    2.0

  • Activities

    3.0

  • Value

    3.0

Reviewer#RD0927s

4

October 4, 2023

I am a friend or relative of a current/past resident

I have moved my mother into Sage Harbor at Baywinde. I have chosen them for my mother because it's close to home, it's affordable and it seems like they have an appropriate staff per patient. The staff are very attentive. They do their job when they're supposed to do their job. However, they have the same activities every day. There's not much change. They have bingo, movie night, and bus tours once a week just driving around to the local places, and some exercise in the morning. For amenities, they offer a salon.

John

1

August 11, 2023

I am a friend or relative of a current/past resident

My mother-in-law was in Sage Harbor at Baywinde. The facility is very nice, the rooms are very nice, but the care wasn't there for my mother-in-law. We were quite disappointed. They're very understaffed. We tried the food, it was ok, but nothing to write home about. No activities whatsoever. Management should get their life straight.

Rebirth

3

October 30, 2012

I visited this facility

Baywinde is a community that consists of 2 separate facilities - an Independent Living facility called Castle Way at Baywinde and an Assisted Living and Memory care facility called Sage Harbor at Baywinde. I visited the one called Sage Harbor at Baywinde. All in all this was a great place, but I would not recommend putting a loved one in, especially if they require medical attention. They don't have as much experience or knowledge compared to other assisted living facilities I have visited. Overall the facility is very nice, the staff was friendly, and we enjoyed our visit there. The outside of the facility was kept up but not too much to do. The rooms were also small, and there is two floors with an elevator. The biggest disappointment was the food. It was horrible compared to other assisted living facilities! Just because of that we decided to look elsewhere. There are definitely better places to look for assisted living facilities.

Concernedfam

1

July 31, 2012

I am a friend or relative of resident

Do not put a loved here unless you have not choice. We moved my mother out as the staff does not interact with the residents. We would find the staff sitting in the office and never greeting anyone. The resident were either sleeping in their rooms or in front living room. We would find mom in her room regardless of the time of day we visited with no one interacting with her. I heard from a family member that there is a male resident that would go in to the female residents rooms at night. The staff did nothing to prevent this.

K. Leonardo

5

January 17, 2012

I am a friend or relative of resident

My mom has lived at Baywinde for about 5 years. She started at first in their independent apartments and I cannot say enough about the staff and everyone there. Mom was very happy and made so many great friends. Now she lives in assisted living and was actually scared to make the move. Once again we are very pleased. She still sees staff from the other building and has found even more friends. She stays active with all the great activities and we find the nursing staff to be great! Mom is getting wonderful care from a very caring staff at Baywinde. I recommend Baywinde to everyone!

Devine13

4

November 30, 2011

I am a friend or relative of resident

My loved one has been at Baywinde for almost a year now and absolutely loves it! In the past year the team of caring providers at Baywinde has really come together to make this place wonderful! My mom was at home not eating or doing her laundry or even watching tv anymore. We became very worried as she was losing weight everytime she visited the doctor. Since she has been at Baywinde she has gained 15 pounds, goes to almost all of the activities offered and has made so many new friends. My sister and I are thrilled except everytime we try to call her on the phone she is out at an activity! And when we visit her she always invites us to join in on the fun! The entertainers and happy hours are wonderful. I cannot say enough for what Baywinde has done for my Mom and my family. Not quite sure what the other reviews were expecting but the nursing staff is attentive, caring and kind and this is one very happy family member! THANK YOU!

familycaretaker

2

November 8, 2011

I am a friend or relative of resident

This is a lovely place if your loved one doesn't require medical attention. When brought to Sage Harbor's attention, a 2 week notice for drug refills was required and asthma treatments that weren't being given, needed to be, I was told these issues would be taken care of. Until the asthma became a crisis, nothing happened. To date, I have not received, if any, prior notice about drug refills. So far, aside from the very nice personalities of the majority of Sage Harbor's employees, I am extremely disappointed with a few critical medical issues.

Youngestdaughter

2

August 26, 2011

I am a friend or relative of a resident

In 2007, my parents had to make an unexpected move into Sage Harbor following a medical emergency. They were already on the waiting list for the independent living area of this facility. This wait listed status gave them the priority needed to obtain a respite room. My sisters and I all lived out of the area and we were very pleased and encouraged by this solution to our parents current situation. They stayed there 2 months and we became increasingly disappointed with the facility. The major concern was that nurses, at least in 2007, were very limited in what they could do. If someone fell, the staff was required to call 911 rather than assist and evaluate the resident. If someone expressed dizziness they could not take a blood pressure. My mother could not stand, felt extremely dizzy and all they could do was call 911. By that point, her blood pressure had dropped to 73/53 and extensive hospitalization was required. If you have a loved one in a facility with nursing staff you need to make sure that they can perform the necessary and expected duties. Rooms in this facility were on two levels, necessitating an elevator ride to get to the activity and dining rooms. Each level does walk out on ground level, in case of emergency. The food in the dining room was another major disappointment. Regardless of what food was being served, it was extremely salty. This is not in the resident's best interest. The physical layout , decor and atmosphere of the building is very nice. When our parents ultimately needed to move out of the independent living facility at Baywinde, we chose a different assisted living facility in the Rochester area.

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Costs for Sage Harbor at Baywinde in Webster, New York

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,815

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,140

Starting Price

Services and Amenities of Sage Harbor at Baywinde in Webster, New York

General

  • Resident Capacity: 88

About Sage Harbor at Baywinde in Webster, New York


To learn more about this provider�s license and review other available state reports, please visit:
New York State Department of Health Adult Care Facility Directory

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