Bayberry Nursing Home

Judy S

I stayed at Bayberry for two weeks of rehab following a two-week hospitalization at NY Presbyterian. While I want to sincerely thank the excellent PT, OT staff, and the Activity Director—all of whom were compassionate, professional, and highly competent—my experience with the nursing care and administration left me deeply concerned. While some nurses and aides were attentive, others showed a disturbing lack of empathy, especially toward vulnerable residents. One elderly woman—who I learned was a former nun—would cry out for help repeatedly at night. She was often ignored for hours, even when she managed to crawl into the hallway from her bed (which had been placed on the floor for fall prevention). I personally witnessed night staff literally walk around her, rather than assist. On the rare nights a more compassionate aide was present, she received help—but this should not be the exception. Upon discharge, my prescribed medications (from the hospital) were supposed to be coordinated with my local pharmacy. I was assured by both the "visiting physician" and head nurse that my prescriptions were sent. They were not. I confirmed multiple times with the pharmacy that nothing had been received. I ended up discharged at 1:00 PM with no access to critical medications, despite having done everything I was told. Repeated calls to Bayberry got me nowhere—staff had already "gone home for the day." Finally, at 10:15 PM, I was told I could come pick up my medications myself—and only after insisting—was I offered reimbursement for the $100 Uber round trip. After a month of serious health challenges, I was forced to travel at 10:30 PM from the Bronx to New Rochelle just to get the medications I should have had that morning. My pharmacy did not receive proper prescription orders until 4 days later. No apology or follow-up was ever given by the Nursing Home Administrator, the Head Nurse, or the "Visiting Physician." This facility may appear quaint and capable of personalized care, but too many staff members are either untrained, indifferent, or both. If your loved one is cognitively impaired or unable to advocate for themselves, please be cautious. Bayberry needs to do serious internal reflection and overhaul its administrative and night shift care systems. Until then, I cannot in good conscience recommend this facility to others.

Harpsichordgal

I was a resident TWICE at Bayberry in 2019. After a hospitalization, I choose Bayberry for a second time. The nurses are professional, caring and compassionate, as are the ladies (cna’s) who assist the residents in their day to day life.

Daniel543846

Bayberry Nursing Home is an excellent community. The service is excellent. The staff is very good. It’s a small facility -- only 60 patients. It’s very clean, well kept, up to date, and modern. Rooms are very good. Furniture is excellent, and Carmela is happier. The grounds are good. The only difficulty is parking. Parking is very stringent.

Caring102965450

My wife put her husband at Bayberry Care Center a number of years ago, so I was familiar with its existence. I checked it out to see if it might be still up to standards, and I thought it was good. I thought they looked OK when I first got there. It’s a small facility; they only have 60 beds. They were familiar with my father-in-law having been there 20 odd years earlier. The staff seemed to be nice. I thought they were trying to be very good about supporting my wife and taking care of her in terms of food and making sure that the medications were all delivered at the appropriate times. I thought the food was quite good, and the rooms were a medium size. They had a lot of activities: they’d have music, and they’d have speakers. They’d have group sessions where they could sing or watch TV for some special programs.