Sunrise at Fleetwood

Does no one care that a resident is not eating or drinking? Does no one care to actually feed or help that resident get nourishment? Does the facility alert family members or allow us to hire an outside helper? The answer is a resounding NO with the resident being admitted to a hospital for extreme dehydration due to NEGLECT from this facility. Probably will get a routine form response that Sunrise wants to "hear" more...Walk away -- find somewhere else. Funny thing is -- this is their job, their organization's business to help your loved one!

If you love your loved ones, don't take them here. It is less an assisted living and more an independent living where you have to pay through the nose for sup-par service and little to no response. I was paying $1,000 a month for them to put in my father's hearing aids... they did not. When I had to write them, his care manager copped an attitude. Lai-Loni never returns phone calls or e-mails, but will call you when there is a problem no matter the circumstances. I had to call five times for someone to trim my father's finger nails (they took his nail clippers). I would tell people that he needed to be seen by the doctor, and the doctor would come and go without seeing him. I was called the day after my wedding and told to remove my father by the end of the day. I was charged until the end of the month. When I went back to pick up things for a room I was still paying for, they had already cleaned it out in order to flip it for the next victim. I was forced to wait while they scrounged for my father's possessions they had relocated without my permission. I was told not to pay and wait until a refreshed accounting came in, when it did, I was charged a late-fee that they didn't even have the decency to refund. No one talks to each other. No one listens to your concerns about the needs of your loved ones. It was simply the worst experience. This is after I spent almost $20k for 2 1/2 months of residency.

Sunrise at Fleetwood was beautiful, and the staff was delightful. I was invited for a meal, and they also invited me because they're having a Christmas party. It was very nice. The staff showed me a one-bedroom and a two-bedroom that were both beautiful, well-maintained, clean, and bright. It's not suitable for my parents at this time. I was very impressed with the facilities.

I visited Sunrise at Fleetwood, and I looked at the memory care unit. It's beautiful, the director was incredibly warm, and friendly, and the staff member who showed me around were very involved, friendly, knowledgeable, experienced, and caring. I was very impressed with the two people I interacted with. It was a very lively place and I was very impressed. They gave me a pie to take home, which was delicious. They have two dining areas, one for the assisted living, and one for memory care. The memory care is kind of like a home kitchen, there were under 30 people, and they have an open kitchen where they allow people to help. There was a resident who helped set up the table and wash the dishes. People can get their own food, and I thought it was a really good setup for people.

Sunrise at Fleetwood was very clean and accommodating. The residents seemed to be happy. The food looked good. The apartments were very nice, clean, and well maintained. Some were bigger than the others because they had different sizes, so some rooms were good for one person; some were better for two people. They were very bright and airy, so there was a lot of light coming in. The grounds were nice, and the location was very convenient to me.

Sunrise was very nice, they had flowers, but almost everybody was in wheelchairs and walkers, and I really don't like that kind of community. The woman who took me around was lovely, and she knew everybody which I was very impressed with, but I really wanted an up and running kind of place. The studio apartment was very nice, and it had everything you would need.

It was a truly wonderful experience. Everyone was so gracious. The facility is amazing The staff, Mses D Williams, K Vanhorn, D Fellippo, K Reid were very helpful and answered all my questions. I spoke to my Aunt about it and trying to convince her to come and see for herself. Fingers crossed. I'll keep you updated.

Sunrise at Fleetwood seemed real nice and very well organized. The layout appeared to be adequate. We spoke to one woman who told us about the place, and she took us around; she seemed nice. I know they had an elevator. The rooms were really nice. I saw a lady’s office which was nice, and we were shown the general common area. The facility seemed like it was definitely very clean, definitely nice, bright, and airy.

I liked Sunrise, I thought it was very nice, and the people were lovely there, but the location was too far. It seemed to have all the amenities someone would need, but it was not appropriate for what we needed. The dining area seemed nice.

I was very impressed with Sunrise at Fleetwood. The staff was very friendly and very accommodating. The place itself was very appealing. The dining area was fine, and the rooms were very nice. The only thing that I had a little problem with was the price. Otherwise, I would be very happy with it, if and when my husband might need it.

I like the location of Sunrise at Fleetwood. It was not quite as new; there were renovations going on when we were there. It looks like they do not have a lot of activities going on because there are a lot of residents but they were not engaged in any activity at the time of our visit. The rooms were nicely done and clean. The staff was really nice, I thought they were terrific. But I just think the building is not modern and new. The dining area was fine. I would recommend this facility.

Sunrise at Fleetwood was clean. The people working there were good people. I saw them working and taking care of the patients, and some of them were doing maintenance work; everybody was taking care of something. The room was big, nice, and clean. It was a very nice and very, very big facility.

Sunrise has been very nice. I know that when the time comes for my friend to go some place, it’s definitely on the list. The staff is very friendly, warm, welcoming, informative and supportive. It’s very efficient, very clean, bright and sunny. They’ve reached out to me and invited me out to a couple of events they had. It looked like they gave the residents a variety of physical and intellectual opportunities.

So far Sunrise at Fleetwood's staff are very friendly. The rooms are clean and cozy. They have a family-type atmosphere. The facility is well kept and clean. They are definitely suited towards patients who have early memory loss and that is the biggest reason why we chose it. They offer delicious food. Overall, they are excellent.

My brother is at Sunrise where he has been for the past 9 years. I like the care that he receives because he is at a level that needs intensive care. He fell and he can't bathe himself and put himself to bed. They have all kinds of activities. They have bingo, music mates and they go on trips.