Sunrise at Fleetwood

Offers Assisted Living and Memory Care

23 Reviews
500 North Columbus Avenue, Mount Vernon, NY 10552
Call (800) 385-2527
Sunrise at Fleetwood (800) 385-2527

Reviews of Sunrise at Fleetwood

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Assisted Living Reviews for Sunrise at Fleetwood

January 16, 2020

By StarvingInFrontOfYourEyes

I am a friend or relative of a current/past resident

Does no one care that a resident is not eating or drinking? Does no one care to actually feed or help that resident get nourishment? Does the facility alert family members or allow us to hire an outside helper? The answer is a resounding NO with the resident being admitted to a hospital for extreme dehydration due to NEGLECT from this facility. Probably will get a routine form response that Sunrise wants to "hear" more...Walk away -- find somewhere else. Funny thing is -- this is their job, their organization's business to help your loved one!

Provider Response

We are sorry to hear about your experience at our community. We would like to connect with you to learn more. Please email us with further details so we may follow up. Thank you. - The Sunrise Team

November 18, 2019

By Feelingrippedoff

I am a friend or relative of a current/past resident

If you love your loved ones, don't take them here. It is less an assisted living and more an independent living where you have to pay through the nose for sup-par service and little to no response. I was paying $1,000 a month for them to put in my father's hearing aids... they did not. When I had to write them, his care manager copped an attitude. Lai-Loni never returns phone calls or e-mails, but will call you when there is a problem no matter the circumstances. I had to call five times for someone to trim my father's finger nails (they took his nail clippers). I would tell people that he needed to be seen by the doctor, and the doctor would come and go without seeing him. I was called the day after my wedding and told to remove my father by the end of the day. I was charged until the end of the month. When I went back to pick up things for a room I was still paying for, they had already cleaned it out in order to flip it for the next victim. I was forced to wait while they scrounged for my father's possessions they had relocated without my permission. I was told not to pay and wait until a refreshed accounting came in, when it did, I was charged a late-fee that they didn't even have the decency to refund. No one talks to each other. No one listens to your concerns about the needs of your loved ones. It was simply the worst experience. This is after I spent almost $20k for 2 1/2 months of residency.

Provider Response

Thank you for sharing and sorry to hear that you did not have a positive experience. We care deeply about the comfort, safety, and well-being of all our residents. We would like to learn more about your experiences and hear any additional recommendations you and your family might have. Please do consider contacting us at so that we can learn more. –The Sunrise Team

February 01, 2019

By Jean

I visited this facility

Sunrise at Fleetwood was beautiful, and the staff was delightful. I was invited for a meal, and they also invited me because they're having a Christmas party. It was very nice. The staff showed me a one-bedroom and a two-bedroom that were both beautiful, well-maintained, clean, and bright. It's not suitable for my parents at this time. I was very impressed with the facilities.

July 31, 2018

By Ruth

I visited this facility

I visited Sunrise at Fleetwood, and I looked at the memory care unit. It's beautiful, the director was incredibly warm, and friendly, and the staff member who showed me around were very involved, friendly, knowledgeable, experienced, and caring. I was very impressed with the two people I interacted with. It was a very lively place and I was very impressed. They gave me a pie to take home, which was delicious. They have two dining areas, one for the assisted living, and one for memory care. The memory care is kind of like a home kitchen, there were under 30 people, and they have an open kitchen where they allow people to help. There was a resident who helped set up the table and wash the dishes. People can get their own food, and I thought it was a really good setup for people.

May 09, 2017

By Karen533434

I visited this facility

Sunrise at Fleetwood was very clean and accommodating. The residents seemed to be happy. The food looked good. The apartments were very nice, clean, and well maintained. Some were bigger than the others because they had different sizes, so some rooms were good for one person; some were better for two people. They were very bright and airy, so there was a lot of light coming in. The grounds were nice, and the location was very convenient to me.

February 26, 2017

By bernice527321

I visited this facility

Sunrise was very nice, they had flowers, but almost everybody was in wheelchairs and walkers, and I really don't like that kind of community. The woman who took me around was lovely, and she knew everybody which I was very impressed with, but I really wanted an up and running kind of place. The studio apartment was very nice, and it had everything you would need.

December 27, 2016

By Payne804468

I am a friend or relative of a current/past resident

It was a truly wonderful experience. Everyone was so gracious. The facility is amazing The staff, Mses D Williams, K Vanhorn, D Fellippo, K Reid were very helpful and answered all my questions. I spoke to my Aunt about it and trying to convince her to come and see for herself. Fingers crossed. I'll keep you updated.

September 30, 2016

By Ricardo737428

I visited this facility

Sunrise at Fleetwood seemed real nice and very well organized. The layout appeared to be adequate. We spoke to one woman who told us about the place, and she took us around; she seemed nice. I know they had an elevator. The rooms were really nice. I saw a lady’s office which was nice, and we were shown the general common area. The facility seemed like it was definitely very clean, definitely nice, bright, and airy.

September 11, 2016

By visitor143412

I visited this facility

I liked Sunrise, I thought it was very nice, and the people were lovely there, but the location was too far. It seemed to have all the amenities someone would need, but it was not appropriate for what we needed. The dining area seemed nice.

February 15, 2016

By Margaret124073150

I visited this facility

I was very impressed with Sunrise at Fleetwood. The staff was very friendly and very accommodating. The place itself was very appealing. The dining area was fine, and the rooms were very nice. The only thing that I had a little problem with was the price. Otherwise, I would be very happy with it, if and when my husband might need it.

January 23, 2016

By Visitor118818050

I visited this facility

I like the location of Sunrise at Fleetwood. It was not quite as new; there were renovations going on when we were there. It looks like they do not have a lot of activities going on because there are a lot of residents but they were not engaged in any activity at the time of our visit. The rooms were nicely done and clean. The staff was really nice, I thought they were terrific. But I just think the building is not modern and new. The dining area was fine. I would recommend this facility.

November 28, 2014

By Nene binta

I visited this facility

Sunrise at Fleetwood was clean. The people working there were good people. I saw them working and taking care of the patients, and some of them were doing maintenance work; everybody was taking care of something. The room was big, nice, and clean. It was a very nice and very, very big facility.

November 14, 2014

By Caring84499550

I visited this facility

Sunrise has been very nice. I know that when the time comes for my friend to go some place, it’s definitely on the list. The staff is very friendly, warm, welcoming, informative and supportive. It’s very efficient, very clean, bright and sunny. They’ve reached out to me and invited me out to a couple of events they had. It looked like they gave the residents a variety of physical and intellectual opportunities.

October 05, 2014

By Caring95848950

I am a friend or relative of a resident

So far Sunrise at Fleetwood's staff are very friendly. The rooms are clean and cozy. They have a family-type atmosphere. The facility is well kept and clean. They are definitely suited towards patients who have early memory loss and that is the biggest reason why we chose it. They offer delicious food. Overall, they are excellent.

September 29, 2013

By Clarence4

I am a friend or relative of a resident

My brother is at Sunrise where he has been for the past 9 years. I like the care that he receives because he is at a level that needs intensive care. He fell and he can't bathe himself and put himself to bed. They have all kinds of activities. They have bingo, music mates and they go on trips.
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Costs for Sunrise at Fleetwood

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Services and Amenities of Sunrise at Fleetwood

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: All Day Dining


  • Party Space
  • Garden And Patio

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management
  • Nurse On Staff: Yes


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime


  • Low Fat
  • Low Salt


  • English

Training Areas

  • Memory Care Training


  • State Licenses: 800-F-995


  • Assisted Living Starting At: $5779/month
  • Memory Care Starting At: $8371/month
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    About Sunrise at Fleetwood

    Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

    We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

    At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

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    Sunrise at Fleetwood

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