Dumont Center for Rehabilitation and Healthcare

Antonio Martinez

I have to share how I feel about the Dumont Center for Rehabilitation. The place is beautiful and comfortable to visit. The staff are welcoming and helpful with all our needs. Starting with Executive Administrator all the way to the hospitality staff, they’re 5 star. My mother has been a resident for five months, on the third floor unit, and the improvement in her is night & day. She was unsure about staying, but now she is one of the staff as she walks around making others feel at home. I can go on forever with my gratitude, but I’ll stop. I just have to thank you, Dumont Center, for giving my family and I the confidence to place our loving mother in your care. For ever grateful!

Wilma

My mom was at Dumont Center for Rehabilitation and Nursing. I chose that because of the reviews. The reviews were looking good, but it is not really what it's saying in the reviews. I didn't like it, the fact that they don't pay so much attention to the patients over there. I find that they are not taking good care of the patients. For example, my mom has to wait over two weeks or three weeks to get a shower because she needs assistance with that. Also, when she wanted to say something about what she needed, she was like ignored. The food looked OK. They never had any type of activity to entertain. My mom needed a Spanish-speaking person to be able to communicate since she doesn't speak English, and that was the first thing that I requested. I was told that they have staff that speaks Spanish. I found only one staff who is bilingual. Then my mom was encountering communication issues because most of the staff were English-speaking only. The room was quite comfortable. It had a bathroom that they shared with the other side of the room. They're two bedrooms, and they share one bathroom, it's just the toilet, but they don't have a shower in there. They have only one shower for the entire first floor; they barely take showers in there. I was speaking with a social worker over there, that I needed something from her, and she was unable to do it. Until now, I'm still waiting. My mom's insurance coordinator was calling the social worker over there, she said that she made different phone calls, and she didn't answer. They were doing some construction. On the website, it looked very luxurious, but it had nothing to do with those images on the website. They are doing some construction in there. The first floor was kind of decent, it's kind of neat and clean. My mom went up to the second floor with the other person that she was sharing the room with because they wanted to visit a friend on the second floor, and my mom told me it was dirty.

Provider Response

Jose1

I get the services that I need from the Dumont Nursing Home and Rehab Center. They take care of me and I get my therapy, but I don't really belong here. I belong in an assisted living or independent living facility somewhere because I am homeless, I have no family here in New York, and I got nowhere to go. The staff is not so great. It takes forever to call a nurse because they're short of staff. My room is never clean and the way they clean things around here is not the greatest. I have to clean it myself.

artzstuf

Dr. Martin in rehab floor very good. Did every test imaginable to see why my mom suddenly was having seizures with no prior history of this. He increased anti seizure med and has had no seizures since. I have a couple of grievances here though. My mom who is quite incontinent and when there was quite weak and couldn't get to bath room herself, said they brought everyone in daytime to dining room and left them there to observe by minimum staff. She said though she asked numerous times to go to bath room to relieve herself, she was told ok I'll be with you in a few minutes, only to sit in her business all day! I moved my mom out of there to be closer to me upstate and they were told to pack her things so she could be transported the next day. They left quite a bit of her belongings down in the laundry room. She didn't get her wig nor 2 very nice straw hats also. I feel that though there were many patients there and that the priority was stabilizing and improving her health the person who should have handled this dropped the ball. As for my mom's hygiene she was neglected and that is a darn shame! How would they like to be treated like that when they get old and end up in a home dependent on care as too frail or confused to be alone. We are not a rich family and I did not appreciate having to replace her clothes that should have been packed as I had enough on my plate getting her here. They put her name in all of them. My rating for Dr. Martin is a 5. The staff 2. The place was old and depressing as well from lobby to rooms though they were supposed to be getting an over hall since she left early March of 2011. I also had a hard time reaching anyone on phone as reception board often just rang. ugh.There was no parking area but next door which wasn't convenient. There was no place to sit and eat with relative and get some food. It wasn't very family friendly. She did say there was crafts in day to do which was good and she left better than arrived so was fed,cleaned once a day,given meds,went to physical therapy. This is the bare minimum tho sadly.