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Concourse Rehabilitation And Nursing Center Inc

1072 Grand Concourse, Bronx, NY 10456

(800) 558-0653 (Call a Family Advisor)

2.83

(6 reviews)

Offers Nursing Homes

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Reviews of Concourse Rehabilitation And Nursing Center Inc in Bronx, New York

2.83

(6 reviews)

  • Facility

    2.5

  • Staff

    2.3

  • Food

    2.0

  • Activities

    2.7

  • Value

    2.3

Denise

3

October 15, 2023

I am a friend or relative of a current/past resident

I think that the visiting process of Concourse Rehabilitation And Nursing Center is very smooth. We're able to use facial recognition devices after we initially register. So, you can come any time and enter your facial recognition. It's a clean facility. It's pretty on the inside. It's beautiful and appealing. My relative who's there seems pretty comfortable. The atmosphere is pretty comfortable, but I think that for me as a relative when I have approached some of the staff for some simple request, like a hair comb or something, it seemed as if they were a little annoyed, but I don't think that it's just this place. I think that these workers are so overworked sometimes, especially on the weekends, because when I visit on the weekend, they're short-staffed and they just don't have the time to accommodate family members who want hair comb or anything special. They just weren't accommodating, but to be realistic, I feel that they just didn't have time to go searching and maybe they just didn't have one. They said that it should be in the drawer and it wasn't, but either way, I think that they were fair. Sometimes families have unreasonable expectations. Otherwise, the patients look comfortable and clean. I think that the front desk staff is very helpful and very pleasant. I think on the actual floor that I was on, they're just pleasant, but again, they're not going to cater to the individual needs of families, at least that was my impression. The room that my relative is in is pretty small. One thing I notice is that whenever I have gone, the patients will pretty much be sitting on the bed. There's no television or radio or anything in the papers, but just basically sitting there on the bed. A lot of patients may be in the hallway just sitting comfortably watching the goings on, but I've witnessed my relative sometimes just sitting in the bed with his food there and there's no TV on or anything. I've seen other patients like that too. The dining area was small but neat. There were tables and chairs, but due to COVID, they had many chairs backed to one side of the room. The dining area was comfortable during the Christmas season. They have this Christmas tree decorated. There's a large window with a view of the Bronx, the Yankee stadium and all. It's pretty good. The area where the building is located looks safe and clean. The Grand Concourse is a large roadway. It looks pretty decent. He is happy with the food. He is not complaining.

RCDT

1

October 27, 2020

Other

If you Love your Family member or friend, I highly recommend that you do not place them in the care of this facility. The rooms where the residents live are in terrible need of reconstruction. I was so surprised with what I saw that i took photos and very willing to share them for anyone's view. The Facilities main concern appears to be MONEY driven. My Moms hair needs washing, she's been there since July. My very first visit with her I was taken aback. Her clothes were stained and she had Brown stuff under her nails that I captured it because this isn't what should happen if one is being attended to. So I cleaned her nails and cut them which was something I did regularly while in my care. Advocating for my Mom has been Challenging, they appear to not CARE to be questioned. In the beginning I was prompted to write them a good review on their website. Upon going to their website I viewed more negative then positive. The Facility hasn't taken responsibility for the lost of her hearing aids and find no problem in having staff constantly yelling and taking loud when the answer to the problem would be to REPLACE them. No one has thought to deliver a courtesy call and discuss how the situation will be resolved. She's fallen twice this month. Yesterday 10/26/2020, I was notified she'd fallen again, (second time this month). When she was initially transferred from the 8th down to the 5th. The head nurse called me to let me know, they have her in a room right in front of the Nurses station, which actually isn't the case, and they gave her an extra floor padding in case she falls. Which tells me that they were informed of her Hx of falls and her being in Rehab was due to her breaking her femur. I'm at this time taking the steps to bring this to the attention to the state of New York. But I strongly recommend that this not be the community in which you take you Loved Ones. Their the Worst.

JAHudson

4

July 2, 2020

I am a friend or relative of a current/past resident

I am a family member of a current patient. Our family live out of state so it is difficult to visit our family member. During the COVID 19 pandemic, Concourse Recreational Dept. made available the opportunity for patients to face time with family members. This was in lieu of in person visits due to the virus. As a family member who lives out of state, this was priceless. Being out of state, our visits were far and few under normal conditions, however, because of the hospital's new activity during the pandemic, our family was able to visit with our relative and see his face. We were able to see him on his birthday and that was so nice. In the couple of months that we've been able to face time with him, I can honestly see a change in his demeanor. I know I am feeling better about his care. The staff who have assisted have been very professional and patient. The face time visits aren't long, but those few minutes means the world to me and to my family and to the patients. I know this was implemented because of COVID 19, however, I recommend that Concourse Management consider continuing the practice for those patients that do not have family local. Thank you Concourse Staff.

Lena

3

April 5, 2019

I am a friend or relative of a current/past resident

Concourse Rehabilitation and Nursing Center was decent, but they needed more staff. It was clean, but it's not very pleasant physically. My friend's room was very basic. The staff was quite good, but the residents were in bad shape and very sick. Her floor was for subacute cases. The facility was not very attractive and not pleasing to the eye. It was hard getting to the staff on the phone or getting information. I didn't like the food at all.

poorDad

1

January 24, 2019

I am a friend or relative of a current/past resident

My Father was found by a friend of his visiting him, on floor bleeding cause he fell off an unsecured Gerri chair, and they knew he was a Fall Risk. No one knew how long he was on the floor, when he fell, or how he fell. Rge most pleasant person was Ann, a nurse there. This is going to cost them!

Mickey1

5

March 1, 2012

I visited this facility

My volunteering experience has given me much insight into compassionate care, fear, vulnerability and suffering. On my first visit, I was impressed by the warm, comfortable furnishings of the nursing home. This visit was primarily a training session given by Kathy F., the director of the volunteer program. Even in the short time I spent at Chapin, I noticed how the residents were all treated with respect and compassion. I looked forward to my first "hands-on" visit.I did not realize how difficult that visit was going to be. Despite Kathy's warning that most of the residents have Alzheimer's disease or some form of dementia, I went into Chapin thinking I would be able to relate to the residents the same way I do with other people. I brought a deck of cards with me and even thought of some conversation starters. I was immediately assigned to help out with the Sewing Circle. As I have always been interested in sewing, crocheting and knitting, I was looking forward to this activity. When I walked into the room, six or seven wheelchairs were pulled up to the tables. About half of the women sat hunched over, staring vacantly into space. The other ladies were talking to one of the staff members, Sharon, about sewing in general. I joined in the conversation with enthusiasm and started working on a tote bag pattern. I soon realized that these ladies were not cognizant in the same sense one generally assumes people to be. Our conversations were circular. The women talked about the past as if it were the present; however, recent events such as lunch and today's activities were lost memories. Most of the women were physically incapable of tracing the tote-bag pattern. I found it difficult to find something to talk about with the residents for an extended period of time. We often ran out of things to say; I often could not understand what they were trying to tell me. Their daily life experiences were so different than mine. I felt that we had very little in common. The next few visits developed into a similar pattern. During the first hour I spent at Chapin, I would help with the Sewing Circle. After transporting residents back to their rooms, I would assist the staff with the Stand-by-Me program. This last activity was often the most difficult for me. It was designed to give residents the freedom to move around at will. Many of the residents lack the ability to speak comprehensibly or have dementia that is quite progressed. One woman, in particular, speaks nonsensical words persistently and constantly. She is also fascinated by the name tags that all staff members and volunteers wear. She likes to grab and yank on them. These actions made me feel uncomfortable. I had to learn to be calm, but firm, in asking her to please be gentle and keep her hands to herself. I learned to distract her with a toy before my name tag became a problem. The other residents who usually attend Stand-by-Me sessions like to hold stuffed animals and baby dolls as well. They would sometimes talk to the toys. It unnerved me at first to hear grown people talking to baby dolls as if the toys were alive. Even though the two hours I spent at Chapin went by quickly, I often came home drained and exhausted. At Chapin, I was given the opportunity to learn how to listen, communicate and relate to people in an entirely new way. I transcended my comfort levels and found a joy and strength I did not know existed. I found a ministry of smiles and joyful giving. The residents ministered to me

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Medicare

  • Health

    4.0

  • Overall

    3.0

  • Quality

    1.0

  • Staff

    2.0

Medicare Provider Number: 335493
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Concourse Rehabilitation And Nursing Center Inc in Bronx, New York

Concourse Rehabilitation And Nursing Center Inc is a Senior Living provider in Bronx, New York that offers residents Nursing Homes services. Contact Concourse Rehabilitation And Nursing Center Inc for more details on services and rates.

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