PROS: Beautiful grounds. The outside area is well kept and peaceful. If you're looking for a clean, modern facility with quiet grounds, this is your place. The lovely woman who sat down with us initially as we made this very difficult decision to put our relative in this home was lovely as well- caring, thoughtful, careful, and compassionate. We felt good about our choice. It was a difficult one. We spent days agonizing over our decision, and in the end we decided to put our dear, kind, caring relative in this beautiful facility.
I will regret that decision for the rest of my life.
CONS: Let me first say that my relative is the most kind, compassionate, selfless person I have ever met. So it breaks my heart that in the final weeks of her life, she was treated with such a lack of compassion and care by the nurses at the Jewish Home. And I will forever be haunted by the lack of care the night that I found out that my relative had passed away. Astonished, really, that a provider whose No. 1 priority should be --- must be -- compassion, utterly botched this, and left so many broken hearts in their wake.
At first, we were happy with the situation. There were no obvious problems. Again, the facility is very nice, always clean. But I noticed after a few weeks that when I called the staff was not responsive. Then, after a few more weeks, less responsive. Of course, some nurses were better than others. All in all: we were satisfied. My relative was moved to a different floor, and the nightmare began when my relative began complaining about the way she was being handled - fragile, old, she was being tossed around like a sack of potatoes, and I tried - trust me I tried - tell the staff, but there was no response. We made gentle requests that she be changed, but there was no response. Countless times, our relative would be wet for one, two, three hours, and no one would change her --- despite our pleads. I could go on and on here, but let me just say that we were told that there were nasty, unconscionable comments made behind our backs for reasons I simply cannot understand, likely for our very reasonable requests and gentle suggestions, and they were met with comments that honestly should not be printed here. Chilling comments.
Lord knows what else happened here behind our backs.
The day my relative passed away I received a phone call from an individual who I will not name here - minutes later, I called the Home (to make sure they were aware and see how we would proceed), and was received by a very nasty, curt nurse who, when told that I was calling about my relative in room X and wanted to speak to the nurse of the patient in room X, instantly snapped, "I'M THE NURSE. May I help you?" Again, I'd just received news that my dear relative had passed. When I told her that my relative had passed, she was clearly flustered and passed the phone over to someone else. The next few minutes are a blur, as are the entire evening, but even after two more conversations with workers there who were just as cold and exhibited an astonishing lack of compassion, there was no apology, no indication that they had done anything wrong. A lack of simple humanity and decency at a place where decency should be the most basic of all things.
I will always regret my decision to put my loved one at the Jewish Home. I will always remain heartbroken over how she was cared for in the final days of her life.