Manor Care Mountainside

Rette

My Dad was at this facility for 5 months on the first floor, and the Nurses, Aides and staff that worked with him were wonderful!! They were friendly and kind, especially *** Keisha, Faruk, Mary, Marie Charles, Magna and CeCe*** . I knew they were good to him when he was there, but I didn't fully appreciate how good until he was transferred to another facility. In the 5 months that he was there, they were very attentive - changing his clothes whenever he soiled them him w/ food or otherwise; engaging him in conversation and being gentle with him when they moved him around. We are Belizean and the Physical Therapist played traditional Belizean music for him during his sessions, which encouraged him and made him feel comfortable. No facility is perfect, but I sincerely appreciate the kindness that they showed my Dad and how clean they kept him. Caring for elders is NOT easy, but the employees that worked with my Dad took pride in their work and really care for the patients. Thank you, Manor Care for caring for my Dad during a very difficult time!

busting my mother out of here

Disappointing, except for rehabilitation department and small handful of nurses and staff. Huge turnover administratively, very unresponsive to inquiries. Csn’t be bothered to pick up phone, return calls or respond to emails. That goes for main numbers and nurses stations too. Failed to advise family of at least 2 falls. Failed to communicate medical concerns and symptoms to doctor resulting in a rehospitalization. Not knowledgeable to assist or perhaps unwilling to assist with insurance and/ or medicaid effectively as I have points of reference with other facilities. Not acting in the best interests and well being of patients. Policy first even if it hurts the patient physically. Too many water spots on floor and ceilings, I suspect unhealthy mold issues. I suspect that they are frequently understaffed and staff that is there sometimes pretends to not hear patient requests and walks away. Staff goofs off too. Sitting off in a corner playing with their cell phones is a frequent sight. Sometimes they hide in kitchen and you can hear laughter and giggles and not one staff person on floor, could go on for 15, 20 minutes at a time. I have witnessed it first hand. Food isn’t fit to feed my dog. Generally speaking in my opinion they treat people like cattle with no consideration or empathy for the human being they are charged with. Tragic really. Luckily my loved one is only there for a few more days.

CaringD123

Filthy place, rude, minimal compassion or empathy, and very difficult to get through to speak with anyone on the phone. Most of the nursing staff that I experienced don't care to communicate with the family, the care team says they will work with you but they do not, and getting any kind of simple update is like pulling teeth. This facility is horrendous, if the option were available, ZERO stars.

Tina

My aunt stayed at Manor Care Mountainside for rehab. She's been there a few times in the past few years. The blinds in her room were dirty, the walls were chipped, and neither one of the TVs had a remote. I kept asking for one, and the nurse just went to another room and got one for me. The rehab staff and the nurses were really good. The food seemed fine. They had bingo and a few other things. Her room was clean and the floors were always clean, but the blinds needed to be replaced and some of the furniture was very dinged up. It looked very rundown.

Ezee

Manorcare at mountainside is a great place to bring your family member for rehab. Excellent staff

Rich

My mother-In-law is very happy with Manor Care Mountainside. She's in long-term care there. I'm very pleased with the facilities. It's very clean and up-to-date, and the staff is very responsive. The physical therapy and various activities that they have for the residents are very good. Her room has a bathroom, a digital TV, and a telephone, and it's sufficient. The food appears to be adequate. She takes part in some of the activities like Bingo, different shows, live performances, and games. It seems to be more than a sufficient amount of activities to keep her occupied.