Atria Cranford

Nilsa

Our tour experience at Atria Cranford was excellent. The facility was very clean. I felt welcomed from the moment I walked in. I even wanted to move in there. The receptionist was very welcoming. The rooms were excellent. Everything was perfect. However, it was a bit much for what my father needed at the time. They didn't show me much because they went into the price almost immediately. And once they showed me the pricing, I told them that it was more than what I could handle at this point, so they did not continue with the tour. As soon as I walked in, I spoke to a receptionist, which was very nice. The gentleman came out and took me to his office. He opened up the book, showed me the pictures, and showed me all the amenities, and then he went straight into the pricing. Once we determined that it wasn't a good fit, he gave me the booklet, and that was it. From the minute I walked in, the place looked like a fancy hotel. It was very beautiful, very clean, and very fancy.

Charlie

I went to tour Atria Cranford. The tour was good. They have three meals a day included. No stove. They don't have a full kitchen. It's more like a hotel room. They have a gym, but not a pool. In the unit there's a microwave and a small refrigerator. The staff member who toured me was very nice and very helpful.

Niko!1

Do Not Place Your Loved One At Atria - Cranford. When I initially placed my mother at Atria, it was a completely different environment, and I did not worry about her well being. A few years later, most of the administrators were replaced, several nurses and much of the staff left and were replaced by inexperienced, unskilled, apathetic, unfriendly personnel. There were many problems with Atria regarding room cleanliness, laundry, theft, etc. Because of Atria’s nursing’s neglect, my mother was taken to the hospital and then to rehabilitation. Atria’s failure to properly care for my mother, lead to a very difficult road to recovery. I had spoken to the Directors involved, regarding this disgraceful situation, and they took NO responsibility for their inaction; no apologies. When possible, I immediately removed my mother from Atria.

Provider Response

Gina Razz

I set a tour of the facility and it was very nice, clean and friendly place. It exceeded my expectations and although I just began looking, it will be on the top of my list for sure. The rooms are nice and the residents all seemed very involved and happy. The staff was very attentive to their residents and all seemed to enjoy their jobs. I will be bringing my loved one to show them soon. The food was delicious and community very clean.

Holly

My boyfriend's dad is now at Atria Cranford. The nurses are great. The aides are wonderful. The room is cramped, but it works. They try to get everyone involved in activities. I thought that was really good for my boyfriend's dad to get involved and socialize, especially with dementia. They do physical therapy and occupational therapy covered through Medicare. They have bingo. They have movie night. They have church. They have checkers. There is a huge board with huge round disc for bingo. It's fun for them because they have to stand up. It's a team effort to get the bingo done together because the bingo board is so big. It takes three people to play one card, so it gets them involved by doing that. They encourage everyone to eat together, which is really nice. So far, no complaints with the food. The staff is wonderful. They seem to all be compassionate. The only thing that I don't like is that a lot of them speak Spanish. When I went to visit my boyfriend's dad, I was trying to talk to an aide to find out how he was doing. She didn't understand me because I guess she didn't speak English. This kind of bothered me because I like to have people that I can talk to and find out how things are going. Other than that, the staff seem really great.

Valerie

Atria Cranford was a very, very beautiful community. The tour we had went very well. The person that took us around explained everything and showed us all of the facilities. He was very knowledgeable, very pleasant, and very patient. Just all around a nice person. The residents' rooms were exquisite. It's very well-run. We loved it. They have a beauty salon, a big social room, and beautiful dining facilities. There were a lot of people there and they have a court out back.

Provider Response

Robert

I went to Atria Cranford. Structurally, it's a very new facility. So inside and out, it looks nice. The only thing negative I can say about it is that the facility is situated in an office park. So in terms of what you see when you look out the window, there's nothing spectacular. You're not looking at anything bucolic or aesthetically pleasing, or anything like that, it's an office park. So you're only going to see buildings when you look out the window. However, as far as the facility itself on the inside, and the apartments, everything is just topnotch. It was the most expensive of all the places I visited. I just think that everything at Atria was very well structured from what I could see.

Provider Response

Robin

The proximity of Atria Cranford was great because I live in Westfield, and Cranford is one town over. That was really the draw for me to go and take a look. When I went there, I felt like it has very much like a nursing home kind of feel to it. I'm sure it's a wonderful facility for someone when they need that type of care and at that point in their life, but not for someone who was looking to be involved with a lot of things. It was clean. It just felt like a very sterile kind of environment. It was not warm and homey; it was more hospital-like, in my opinion. The staff during the tour was great. I had no issues. He showed me everything. They continue to follow up to see if I'm interested, but we're not. I wouldn't say the care was not good. It just wasn't a good fit for my mother, so I'm not trying to say anything negative in that way. When I was there, there wasn't anything going on. I wasn't looking for assisted living. I was looking for independent living for my mother. I didn't realize that before I went there. As far as assisted living goes from other places that I've looked at, I wouldn't rate them very high. They could make it feel a little warmer and not quite so hospital feeling. It felt like a nursing home as opposed to assisted living.

Provider Response

M.H.

We went to Atria Cranford and toured it. The director, Chris, was dedicated, very helpful, and very transparent. So, everybody was pleasant and nice. The facility is somewhat of an industrial area, so it was OK. The inside and the common areas were pretty nice, and the rooms were well-equipped. The building was an old hotel, so the rooms are set up in a long corridor. There's a larger option for a studio that's a little bit bigger. There were two sides to the dining room, and they had a number of table options. There were people eating while we were there, as well as servicing the location. The common area was rather lively with activity. Cornhole was happening at the moment. The outdoor area was small, but it was also nice.

Provider Response

Michael

We toured Atria Cranford. It was a very good tour, a very nice place that had a nice mixture of men and women for my father. It was very clean, very nice, and the rooms were very nice. The few people on the staff I met were very nice. The dining area was very nice, it was big, it was clean, and they had a lot of nice tables.

PZ

Atria Cranford seemed like a friendly environment. The activities that they had there fit my father's interests. It seemed like the types of care that they would do and that he would need to be matched. I like the dining area, which I guess is important to my father. They had a small room, which is what he wanted. They had a veteran's will and my father's a veteran, so that matched. It was clean and lively. They had areas that he can walk around in, which is good, in the front, and it seemed quiet. Everybody looked like they were doing their job. The people in the kitchen were doing what they're supposed to be doing. The other staff members were assisting people who needed assistance with their walkers and everything. There were no incidents while I was there. I looked at the menu and I showed it to my father, and he's very basic. They have hotdogs and chicken and coffee all day, and he was happy with that. There was a front that looked very pretty with the water fountain and flowers and it's something my father would like and probably sit outside. They had some outdoor in the back and some sitting areas. With assisted living, you're allowed to take them out. It met his needs, which will be validated when he's there. The staff during the tour was very responsive, very communicative, and accessible. The two rooms that he showed me were fully renovated and they looked very nice. There would be no problem. He showed me a total of four rooms, two were going to be renovated, the other two were fully renovated. The front was nice. It was very casual. They had some snack rooms, which worked out nicely. Everything was clean and well kept up. I didn't see any dinginess or anything that looked depressing or anything like that. There was a good division of men and women and I think that was important to my father, too.

Karen

I didn't feel comfortable at Atria Cranford, it's purely emotional or atmospheric. I didn't meet many of the staff except the person who gave the tour. She was delightful and explained everything. It was neat, it was clean, it was organized and activities were going on. It was more expensive than the other place we toured. It was almost immediately off of the convenient parkway.

Geraldine

The staff of Atria Cranford is very personable. They understand what a difficult transition it is for the family and for my dad going in there. He just moved in yesterday and they have been very attentive and very reassuring in the whole process. The building is well kept and he said he enjoyed the food there. Due to COVID and everything, they are slowly opening everything up, but it was very comforting to see the residents out and about, and they had a bingo event going on. The other day I popped in, they were doing some kind of an exercise program with residents. It made me feel comfortable at different times that I visited the facility, that they had activities that were slowly coming to be. Everyone that I've met so far has been superb.

Linda

Atria Cranford was beautiful, and the team was very professional and caring. They have more activities than most places; we really liked the activities. We like everything about it. It was clean, it was well taken care of, and it seemed like they knew everybody's name and every resident. It shows that they take the time to get to know their residents. The staff was very professional and caring. They take very good care of their facility and it's really beautiful.

Debra

My mother moved into Atria Cranford. We like the surroundings and the way they take care of the seniors. The seniors seem to be the first priority. So far, she hasn't complained. She's satisfied with it. All seniors I've seen there seemed wonderful. I talked to one that has been there 11 years, and he's satisfied with it. They help them with their memory. They help them physically. They do a lot of therapy, and they get them motivated. It's kind of making them get up and start doing something. If I ask them something, they're on the spot and always help. Whatever she needs, they try to get it to her. She likes the food; she says it's pretty good. They have activities there, but they don't push her. It's up to her if she wants to go downstairs. It's very clean. They clean her room every day. It's very expensive though. They could be a little cheaper than what they are.

Provider Response

Tanya

Atria Cranford was very nice and very personable. However, they did not want my mother there because she requires a 2-person assistance. The staff was very kind and very nice. The rooms were a little small, but they were very nice. They were doing activities, and they were listening to music.

MsJuly

Atria Cranford was one of the best places we visited. What stood out there was the cleanliness, the way the apartments were kept, and the atmosphere. The services they offered were impeccable. They greeted me with some scones to take home. They sent a nurse over here to evaluate her, which none of the other places offered at all. They also offered free transportation to pick her up so they could take her on a tour. They pretty much went all out. The rooms were clean and nice-sized. The staff was great, and the receptionist was nice. They have a koi pond.

Provider Response

AC

Atria Cranford was very nice and clean, and the staff was helpful and friendly. The rooms were very nice, but very small especially for two people. It was like a hotel room, not an apartment. The dining area looked nice. I didn't see any problems with it.

Provider Response

Robert

Atria Cranford is a wonderful place, except that it was too expensive. They took me on a complete tour and showed me the room, recreation center, the dining room, and everything. The rooms were spotless and had a TV and internet. The rec room had a pool table, and they can play bridge or games there. They had a very large TV room that could easily accommodate 50 people. The dining room was very beautiful, and the parking area was large. They also invited me for lunch for another day.

Kathy680377

We really like Atria Cranford and the whole setup and staff. Everybody there seems happy. They had a lot of activities to keep people busy, and they take them out on trips. All of the clients were happy, active, and engaged.

Marlene884453

Atria Cranford seemed like a pleasant, well kept, and clean facility. The staff seemed very informative and very friendly. They had various activities. I know they were offering salons, and they also have field trips. They do have doctors that visit on a weekly basis, and they also have doctors on call. They do have like a living room/family room type of thing where they’ll sit and watch TV.

B.E.328212

My mother had been placed at Atria Cranford. It was wonderful. The staff was good and bad. They were good up until she got a bedsore that they weren’t monitoring. The room was very nice though. It was a big enough room. It had a lot of closet space and large windows. It was very nice. Food was excellent. However, I wouldn’t recommend them at this point because my mother shouldn’t have a bedsore. I would never want anybody to go there. They need to improve on care.

Provider Response

Karen718663

I was impressed with Atria, it was immaculate, and the tour was thorough and very informative. It’s more assisted living than independent living, and the rooms were small; they were just studio. My father was looking for something like a kitchenette where he can do his own little thing and a living space. It was not what we were looking for. However, everybody was happy, and the residents were very involved.

JH588571

The staff at Atria Cranford was very responsive, spoke with us, and walked us through many times. I liked the memory care unit very much because they had a music program, and my mother is very musical. When the nurse came out to evaluate her level of competency, they said they're going to put her on the assisted living side, but it was a converted hotel and much too sprawling for my mother. They had a memory music director who explained the program and how he tries to get them involved in music because it is easy to follow, and that impressed me.

Mary's Crew

Our mom lived at the Atria for more than three years. The Atria became home to mom as well as my entire family. We were welcomed at any time. We played bingo, attended special events, had snacks, held family gatherings and spent a great deal of quality time with our mom as well as many of the other residents and staff. Our mom started in a spacious two room apartment and then down-sized as she required a smaller room and eventually needed the secure area as she suffered from dementia. She was treated very well and the staff always communicated any concerns that they had. Mom living at Atria was the answer to our prayers as she was getting care in a beautiful facility that welcomed us anytime, day or night. The Atria helped our mom and family through a difficult time in all of our lives.

Diana116991350

Atria Cranford was really beautiful looking; very much like a very fine hotel, a very fine community feel. It was very nice -- the presentation that they put into getting their new residents acclimated and the thought they put into it and their kind of an outreach to get the new residents involved. It was all very impressive. My brother also checked, and we were both very pleased with it, and the fact that they have so many activities and so many daily outings. It seemed like a really nice residence, and we were very impressed. They were wonderful and charming, and they gave me a box of scones as I left. They couldn't have been nicer. I didn't get to taste the food myself, but I did get to taste the baked goods, and they were very good. It was just a very nice setup, and all the residents looked very happy, so it left me with a very good impression. I just wished it was close to my home.

Anonymous107545550

My mother is in Atria Cranford, and we're very pleased with everything there -- the facility itself, the building, the room, the food, and the care. It's just expensive. She has been there for six months now.

Caring109812050

My husband's relative is in Atria Cranford now, and it's very much like living in a hotel. It's really very nice. They have a lot of amenities and a lot of activities for the residents. The staff is very helpful. She is in a studio apartment, but there are different sizes, and it is very comfortable. The food is really very good, and she has no complaints about it. The only complaint she has is there's just too much food. Everyday, there is a schedule of activities that are varied.

Caring109923150

We went to the Atria in Cranford. I liked it, but it was just too big for my mother. It was clean. The staff, I didn't get to see as much as I did at the other place because once my mother visited the Atria, it was just too big for her. It would be great for a senior housing, but it was not for her taste with assisted living. The dining area was fine, the kitchen was fine, there were a lot of activities, there was a pool room and a card room, and it was like going on a cruise. It was a beautiful place, and I wouldn't mind living there myself, but for her, it was too big. She is in a walker and has a wheelchair, so it was too much for her.

Tom106701250

Atria Cranford was very nice, but it was also expensive. Their dining room was too big and too fancy. My aunt would not be comfortable there. The rooms were nice, and the staff was nice as well, but when you are in your 90's, this would be a little bit too much for you. She needed to be in a smaller community. It was a nice place. If my aunt wanted more interaction with other people and more of the social world, I would say this would be the place for her.

Caring106716750

I love Atria Cranford. The staff was very friendly and great. They are very friendly and very funny. They engaged with the clients. The facility is really nice, and I like it a lot, but it was just too far from me.

Helen99979650

My mom is in Atria Cranford. It is really nice. The area is also nice, and the place is clean. You can do a trial membership there for a 30 or 60 days and see what it is like. They are very cooperative. They will help you roll over to give you a full time room. I also like their medical staff. My mom is on medication, they print out the medicines very nicely, and it includes what the medicine is, how much it is, and the date and time there are supposed to give it to her. All residents have a key on their wrists so they don’t lose them. My mom also has like an emergency pull cord in her room. The rooms are very nice and clean. They have a little field trips where they can go shopping. They have big movie room, and then they have a TV room. They also have like a little bistro there besides the main dining room. For the residents who didn't come down to dinner, they will go looking for them.

Caring83314250

Mom is at Atria Cranford. We chose this facility because it met all our criteria. I like the staff, and it's clean. They have many activities in a day. They have a lot of physical activities for both people who can stand and move about and also people who are wheelchair-bound. The activities range from dancing to softball. They play bingo and cards. They have all kinds of social events, and they have a movie theatre. They have buses that will take you to different places. It's quite a nice place. Another good thing is whenever I need somebody at the facility, I always get somebody to talk to. The staff are excellent and amazing. They are very attentive, and they get right back to me.

Caring80456250

Atria was very nice. It's clean, neat, and it's well taken care of. The staff seems very nice and very helpful. The rooms were not large, but very nice. There are all different kinds of rooms, so it depends on how much you can afford to pay. The food is very good, and they also have a lot of activities.

Caring75641850

My mom is comfortable at Atria. The people who worked there seemed more caring. The rooms are very clean and spacious. She loves the food. They do exercise, games and cooking. They do a bunch of things in different areas of interest. My mom is not a joiner but she likes to socialize.

Caring73798750

I pass Atria Cranford almost every day. The facility is very nice and the food was great. Their dining room is beautiful and immaculate clean. The two knock outs that they would have would be, one is that we saw an activity there which we think it was pathetic. The other thing was that when the staff realized that they weren’t going to make any money with us that day, they could wait to get rid of us.

Provider Response

Andrew LaTiel

A list of all the amenities and prices. More responsive staff. Should perform annual reviews of resident to family. More dinners rather then hamburgers and sandwiches. Maintenance and housekeeping must be better.

Provider Response

Caring72708350

Atria Cranford was the one we landed with for my mother-in-law. She moved there about a month and a half ago. The transition was wonderful. This facility is in a local area. The grounds and everything is wonderful. The staff is wonderful. The food is wonderful. The selection is good. My mom-in-law is very happy with it. She complains everyday of too much food! Also their dining area looks like a restaurant. Her room is wonderful. In terms of activities, they have everything. They do full schedule of events every day. They also have trips to main house events. They had somebody from Wall Street speaking one day who went in there and that was kind of interesting. That really interests my mother-in-law because she was a banker. They also have healthcare facilities there. They have therapy and things like that. Everything is self-contained. She goes to exercise class every day. Overall, this place is just wonderful. It is really a good experience.

Joseph21

I was a little impressed with Atria. I liked the idea that it was a month-to-month basis and not a long term commitment. However, I just saw so many seniors sitting around. I questioned that and they told me that the active people were out. I didn't like that type of atmosphere. The staff was helpful though. They toured me around and they explained the different areas. They had different types of rooms and I thought they were satisfactory. They had a lot of activities scheduled. They had dining facilities and people could get snacks anytime of the day. It looked like a very good facility and I would recommend them to others.

Provider Response

Donna43

We looked at Atria and we liked it very much. It was very clean and nice. The people were more ambulatory. It was our first choice, however, they do not have a skilled nursing place and it would be better if they had one to accommodate people who needed that kind of care. I would recommend them to others.

jsf1218

Atria Crandford would be my second choice. It was a very lovely and very nice facility. I would recommend it. It just seemed to be a genuinely warm and hospitable place. They have a garden there that was especially inviting. Memory care patients have access to go there. They have fine rooms. The administrative staff was extremely cordial. They even gave us a picnic basket to take home and it was good! Overall, everything seemed to be fine there.

SusanJMT

I visited six other facilities within twelve miles of Cranford, plus another where my Aunt resided closer to Lawrenceville, NJ before settling on Atria, Cranford. The hallways and common areas are more generous than other facilities. The decor is very nice, and the staff is very welcoming to my questions and suggestions; I feel that we partner very well together to keep Mom at her potential. Mom is in the LifeGuidence side which provides a broad level of care for one package-price which she needs now to some extent but will need more-so in the future. I took care of Mom for three years, so I know intimately what she needs and what is provided in Atria. Mom is doing very well -- better than when I was caring for her alone.

badmoaz

The staff seemed very nice and thoughtful trying to help each individual senior have the most comfortable stay. In addition the building was extremely nice and clear with a cafeteria providing healthy foods in a timely manner. The individual rooms were also very nice with individual bathrooms, adjustable beds, and a complementary TV. There were also several computers set up throughout the facility for seniors to use. Also there were several entertainment programs involving bingo. My grandmother seemed to be very comfortable there and was offered individual care from the staff and was allowed to stay for a long period of time due to her health insurance. This facility was exactly what my grandmother needed after she had been in a car accident and needed surgery and physical therapy this assisted living facility provided just that. In addition the staff did this will professionalism and effectiveness. I don't think my grandmother could have recovered nearly as fast without this assisted living facility.

FunkyPharma

The nursing staff at this facility is above average. Dining hall is above average. Grounds are above average. Facility has 50+ beds. Situated in mixed suburban/commercial zoning.

Concernedfriendofatria

Atria is a very beautiful facility with a fireplace, a place for residents to watch movies, a courtyard, and other comfy places for people to congregate. It is also a very large facility, with an assisted living side and an Alzheimer's ward. In the assisted living side, depending on the condition of the resident, can come and go as they please, but that is not the case in the Alzheimer's ward. The staff always was friendly to me and other visitors as it appeared, but that's not what my friend always says. My friend, who will remain anonymous, lives in the Alzheimer's ward, where she is locked in. I know that it is for her own safety, but she doesn't realize that, she thinks she's locked away where no one has to deal with her. She says the staff is unfriendly and understaffed. I've noticed that during the day there are a fair amount of staff, but at night they are incredibly understaffed. For a building as large as it is, there should be just as many people working there at night at there are during the day. The amount of residents/patients doesn't change from day to night, so why should the staff. They only have one nurse working at night and a few other staff members. I do think it is a nice place, but it's not my opinion that counts, it's the person who has to live there.

Provider Response

crazygood

My father and I had to find an assisted living home for my grandfather this past summer. After weeks of searching around various senior communities we finally came across Atria Cranford. Thankfully my family and grandfather have a good amount of money because this senior living home is not cheap. The best thing about Atria Cranford is the independence my grandfather still has with his new living condition. He is still an active and lively guy however; it was too much work for my father to constantly drive to his apartment in order to help with medication. Atria Cranford is perfect because it offers medication assistance and a very friendly as well as helpful nursing staff. While living there I am able to gain the peace of mind that my grandfather is okay and I know my father is relieved and no longer stressed knowing he is living with others. Other than the friendly staff members, the location is beautiful and thankfully it is close by to my home (the next town over). Location was a main deciding factor when it came to choosing the right home. The couple of times I have eaten there the food was not so good but it was definitely better than the meals my father and I use to cook for my grandfather. Some fun we have had since my grandfather has been living at Atria Cranford is at the beginning of the summer there was a barbeque out on the massive back lawn. It was great because my grandfather likes to socialize. It was the perfect opportunity for all the people living at Atria Cranford to get some fresh air and have some fun. I am thankful that my grandpa is living here and we are able to afford it.

VikingsPiggy

Overall the facility seems pleasant and spacious. The residents seem to have a lot of room in the eating and recreation rooms. Other facilities I've visited seem to be over-crowded, but Atria seems to give its residents and its workers enough space to be able to live and work comfortably. It feels home-like rather than like a hospital in the decor and in the lighting. I think the environment contributes to the pleasant, relaxed demeanor of the staff, which is very reassuring for someone considering having a family member live here. Also my impression is that the facilities are clean and well-maintained. The neighborhood the facility is located in is also quiet and residential, which also adds to my positive impression of the facility.

judy brown

first of all - it is way not worth the money. when you look at the web site - believe only about 10 per cent - the rest is PR. it is like an a la carte menu - everything is an add-on. The rooms are tiny former motel rooms - they actually use the old motel furniture. there is no "chef", as advertised.

Provider Response