Mattison Crossing at Manalapan Avenue

We visited Mattison Crossing in Freehold via a porch and window Visit in August. They were properly equipped which made us feel safe. We were greeted with such warmth and caring. We will be new to the area and are looking to find a assisted living community for my parents. I want to be near them so Mattison Crossing is a perfect location. The building and property look great from the road, very clean and well kept. The apartment we viewed from the window was nice. We loved the set up. The best part of the visit was the staff. Mattison Crossing s staff was amazing! They came out and introduced themselves and they were very happy to work there, we could feel it was genuine. After going over the care, dining (great menu) and activities, we are sure my parents would enjoy living there. We plan on visiting with my parents in a couple months and hope to move my parents in. Thanks to Mattison Crossing what we thought would be a grueling and dragged out search, ended up being a wonderful experience and a new found home for my parents. The other communities we visited did not leave a lasting impression. Thank you Mattison Crossing.

My Mom lives in the community and she is so happy here! The staff is always going above and beyond for her and all of the residents. It really is a team effort at Mattison Crossing. And the care parenters are exceptional. They all have such a great bed side manner and make my Mom feel so loved and safe. I could never thank the staff enough for everthing they do for my Mother!!

My mother-in-law lived at Mattison Crossing for 3 1/2 years. During that time, the activities offered declined as did the food service. The facility was chronically understaffed. During the pandemic, things got worse. Residents were neglected. We could not visit, and had to rely on staff for information. In a period of 3 months, my mother in law lost more than 40 pounds. Staff never answered our questions about her weight or any other questions . My mother in law fell at least twice that we know of. We were assured that she was unhurt. When she fell the final time and we saw her in the hospital, we saw evidence of past injuries. My mother in law died after the last fall. Nobody called to ask about her status when she didn't return from the hospital. When we finally got her possessions after several weeks, thousands of dollars of items ranging from clothing, walkers, jewelry were missing. When we reached out to management we basically got a shrug of the shoulders. I would not recommend this place for your loved ones.

I have used this facility 4 or 5 times for respite care for my mother for the past 5 years. Each time we were very pleased with the entire experience. Staff was great,facility was clean. I can’t comment on food as I didn’t eat there. Mom never complained so I guess it wasn’t bad. As I feel nothing in life is perfect, I would rate this facility a solid 4 stars out of 5. I do plan on using them again when Need be.

Overall my best friends moms health declined rapidly at the Brookside. The staff was unfriendly and unwilling to accommodate

Went to the community to talk with the director of nursing who has shown nothing but compassion and caring. this was definitely a big change from the last. I was amazed that this nurse always took the time out to speak to me no matter how bust she was she stated it was her job. her compassion was top notch, and to see today they let her go, and according to my mother, it was because they claim she was not a good fit, according to who? The ED who sits behind a desk, never answers his phone and never makes himself available to the families. The best part I was told her predecessor was her assistant who looked stressed and clearly I did not want to speak with. Joann looked upset than the Director of nursing was let go, saying she was exceptional. Corporate is making very poor choices with changes.

Mom been here for few years major declines continue Food great Dining staff friendly Care staff over worked Meet and greet with new ED good but I don't think he actually listens but we will see in time everyone deserves a chance

Everyone at BrookSide was very helpful. The visit was very good, and the representative who showed us around did a great job. The rooms were a good size, they had a nice community, and everything was fine.