Dear Daughter, We are terribly sorry to hear that we have disappointed you. COVID-19 has been stressful for everyone and we understand your frustration. Spring Hills has acted decisively upon impact to follow CDC and State Guidelines and have adjusted our programs to provide one on one engagement, we have been rolled out the Care Cube Program for individualized recreation and have started this year's Reading Through Literature Series with the Human Kind Book. We hope that you and your loved are aware of these on-going efforts and are participating in our family calls. We would love to speak to you further. Please email us a phone to speak.