Ascension Living Sherbrooke Village

Cmitch

After trying other facilities Sherbrooke is the first place where I have peace of mind having my family member live here. Medication and other clinical needs are met quickly; diet restrictions are addressed; clean, cheerful room and shared-spaces; fantastic activities; good communication with nurse; everything promised by marketing staff member and nurse has been delivered.

Provider Response

Judy

My brother is in Ascension Living Sherbrooke Village. What I like best is it was less than a mile from his house, so he was happy, he was so close to home. I very rarely interact with the staff. He says the food is OK. He sounded less enthused about it than he did about the food at the other place, but it was still OK. His room is OK. He has an even better view of the outside because he's at the end of a corridor and there are deer around. The grounds there back up to a walking trail and some wooded areas. I found it confusing at first because there are at least three different areas in two different buildings, so it was a little hard to figure out which door to use when I took him in. We've only had one care plan meeting. I've never met the therapist. The staff at the nurses' station did not seem as friendly as the ones at the other place, but then my brother hasn't been there that long. When I asked how his therapy evaluation went, they said I had to talk to the therapist, so I stopped asking them questions.

Provider Response

sewlightly

This nursing home is terrible. Me father was there under hospice care. They refused to honor the hospice prescriptions and medicated when they felt like it. The nursing staff was cold, uncaring, mean and curt. We actually heard them say, oh it’s them again. I found my dad half naked in a chair in the hallway when I came one day. They did not care. I would never allow a loved one to stay in this nursing home.

Provider Response

ddrep

I read reviews but a coworker told me her father liked it. From the start, we had issues. Medications were incorrect and they blamed the hospital. Upon further review, after I had to complain repeatedly, a nurse found several errors their facility made. The hospital medication list was correct. Majority of the staff had bad attitudes. Of course there were a few good ones. My husband complained that his hand hurt. It was broken and he had a cast. He was looked at by a nurse and the doctor and neither noticed that the cast had cut 1/2" into his thumb After I found it, my only option was to take him to urgent care or wait until Monday when they called the doctor and could work it into their transportation schedule. Are you kidding me? I had to take him to the urgent care to have the cast removed and they were shocked at how bad it was. When given medication, a nurse was rude that he asked for water to take it. Today he asked for help with his shoe since he had no shoehorn. He as told he would have to wait as they had 16 other patients to take care of. He was still waiting several hours later until I called them. How long does that take? Patients have to ask for everything- pain pills, water, shower. They missed his day for a shower so I had to give it. He is leaving and will not go back. His PT is also a joke. He was given 20 minutes of PT because it was the weekend which consisted of walking to the door and back 3 times with breaks of which he didn't need or want. We are visiting other places for long term residency. Do not place a family member in this facility. He was in the new part where patients don't require as much assistance and this is what he got. I cannot imagine a family member that can't fight for what they need.

Provider Response

Dennis

Our experience with Alexian Bros Sherbrooke Village was great. My dad was there for rehab and they were really good. Their rehab facilities are all vinyl-tiled -- compared to carpeted floors in the place we picked. They were wonderful and my dad liked the food there. It's more like a hospital than a home, but I only got to see the rehab unit. They had a lot of things going on like cards and board games. He had a great time talking to people there.

Rose

They almost killed me. I was there for rehab and it was terrible. The help and food were lousy. They were supposed to do rehab with me, but they dropped me, and I couldn't walk for two weeks after that. They did no rehab with me. I peed in my diapers and they'd let me lay there all night and all morning until they got to me to change me. I also got a big sore on my behind. The food wasn't any good and it was so dry. I couldn't eat it.