Foxwood Springs

My parents are set to move into Foxwood Springs, and they’re very pleased. They stayed there as guests and were very happy. The staff was very gracious, and went out of their way to make my parents feel very welcome. They have a place to work out, they have a library, a game room, and very good eating areas. It’s a very nice facility.

My parents have been at Foxwood Springs since 2013. My mother was int he nursing unit twice. Both times was treated neglectfully and pressured to stay even when she was ready to leave. Two major incidents (of so many) After surgery for a broke arm, she was in the nursing center. Her arm suffered another fracture after the arm had been set. One fact is that I and my mother had a continuing battle with the staff to not pick her up from the bed with the broken arm, She was ready to leave and the staff practically refused to allow her to be released.. I finally started checking her out and taking her home with me for daily, so she could get out of that place. Then they relented. The second time, she had broken her hip. Her roommate was incontinent and there was always urine on the floor in the room and bathroom. It was not cleaned up, even on a daily basis. My mom had to wear shoes 24/7 and hang them off the bed at night so as not to get urine on the sheets. I complained about this over and over. Again, she was ready to be released and they kept pressuring her to stay... Both times whenever she had to urinate at night she was told to ring the bell and someone would come to take her to the toilet. Many times she could not wait that long and actually urinated in a trash basket and fell down. These are just the issues that I consider to be major. I was over there constantly trying to make sure that she was even given water. After paying $100,000 to "get in" my mom and dad pay $2,500 per month to rent a" garden apartment" I find that work requests and medical care are hit and miss. Turning in work orders for repairs, there is a 50/50 chance that they work will not be completed, and I have to call over and over again. The last time the refrigerator was leaking water on the floor for 3 months. The staff kept trying to fix it but would work on it and then forget about it. I would go over there and there would be water two or more inches the fruit/vegetable bins and leaking on the floor. I finally called and was actually mean and threatening to them,. and guess what the refrigerator was replace. I could go on and on.....I would never recommend this place or any Brookdale location.

My husband almost died in there. His Conservator would not help me get him out when he was suppose to be released back in April so he was stuck in there. He was put in a wheelchair and there were other patients that needed much more care so they got the already overwhelmed & overworked staffs attention. Eventually, they kept him on a drug prescribed for his gallstone surgery for 2-4 weeks and gave it to him in the am & pm, he was so drugged up on Lorazapam in the end I had to get him out of there. He just fell and broke his hip at home but at least he is still alive. The hospital that Foxwood sends all their patients to just insisted he go back there even though he & I adamently & fearfully requested anywhere but there. His 2nd night there I found him laying in a smelly full "brief" full of urine and feces. This place scares the heck out of me. I am so afraid he will die there and don't know what to do but try and find a lawyer.

The rooms at Foxwood Springs were far apart, and it was difficult to go up and down the stairs. They only have one elevator. It did not seem like a very comfortable place to live. The staff who assisted us with the tour was very friendly. The rooms looked dark. The atmosphere did not feel as open and active as we’d like it to be. The dining area was very nice, but there was a construction going on. We did not like the fact that we had to be there early and stand in line to be able to get a tour of the facility.