Manor Grove, Incorporated

Yours Truly

I would give zero stars if I could. None of what is promised is actually delivered (vitals each shift, two showers a week, PT/OT each day - not to mention residents waiting up to TWO HOURS to get "cleaned up"). I DO NOT blame the employees. Morale is low, they are understaffed, but the admissions lady keeps admitting new patients. There is one doctor for the whole place who has the worst ego. My family has had three generations in this place. The current owners do not seem to care about our family members. That is clear and evident.

Bob

My parents moved into Manor Grove. The place seems to be clean and I like it. It's more down to earth. The facility has been there for over a hundred years, and my dad has been there before for a hip replacement, so we're a little bit familiar with the place. When they first went in, they had to go in separate rooms because they weren't prepared to put 2 people in the same room. So after about 3 or 4 days, they were able to get the double room available for them. A lot of the staff is nice. You're always going to find some people that you don't feel are doing a good enough job, like maybe at night. They're not as responsive. When you're ringing the buzzer and come 2 hours later, it's not always the best thing. But generally, I think they're OK.

Sarabur99

Both my parents received hospice care at this facility. The nursing staff were wonderful and the support techs were also very attentive and caring. We received lots of communication and staff was very welcoming. Having experienced several other facilities in the area, Manor Grove was very different and gained our families trust through their excellent care.

Kris

Manor Grove is fantastic. They are very caring, friendly, and very good. They all know my mom, and they call me to give updates, especially with COVID. I can't go and see her that often. The only thing I know about her room is that it is bright and cheery, but I haven't been in it. They have activities for the people to do every day, and they have a resident bird in a huge wooden cage, which is nice for people who love animals.

Caring92323250

Mom did occupational and physical and some cognitive rehab in Manor Grove. I think they did a good job. I tasted her food, and it's quite good. It was a very nice facility, very clean, and it didn't smell bad. The staff was very nice, accommodating, very friendly, warm, and welcoming. Their intake girl was really awesome. I don't know how she does what she does. They also have really nice courtyard areas, so people wouldn't even have to go out. It was very friendly, very inviting, and they have pretty grounds. They had quite a few activities, but my mom didn't really get the chance to take advantage of them because she was busy with rehab. They have current events discussion, they do movies, and they do bingo and a lot of different stuff in their recreation room. I think sometimes their communication with what was available and what could be done was not really great. A couple of times, I said, "Can you get my mom in for a haircut?" I had to say it couple of times. We weren't really sure who the best person was to go to get things done.

Barbara62084150

My dad has been in Manor Grove since June. We chose this place because my sister lives Kirkwood and this one is close to her. It's also not far from me. It's not a huge place. It's non-profit and it has been around for a long time now. My dad has a Medicaid bed, so he does have to share his room with another resident. He does get along well with that person. My dad loves their food, which is good. He doesn't really do many activities though. We went there for Christmas and it was very nice. They gave them all Christmas presents. We went to a buffet there and it was really nice. I think their staff is very caring. They seem to be very gentle and sweet with them. They always ask us if we need anything, how my dad is, or if my dad likes everything. They're really nice. They're upbeat. To me, they seem to genuinely care.