Manor Grove, Incorporated

Sandi

My mom stayed at Manor Grove. I don't think that they pay attention to the residents. They left my mom in bed sleeping the whole day. Whatever they gave her, she was sleeping. When they did get her up, it was just for breakfast, lunch, and supper. And they put her back in bed. She didn't even have a chance to watch TV. And when she was up, she was so sleepy she couldn't keep her head up. So, there was nobody there to take care of her. While she was at Manor Grove, for rehab, we asked them if they had a room that she could stay in for a respite period until we found her a place. Then she was there, and that's why they put her in the room for respite, and then we just put her there for a ten-day permanent stay. Until around the 25th of June, when their lack of care and abuse caused her to go to the hospital with several infections in her body and a very dangerously high count of potassium. She ended up with sepsis, a UTI, shingles, and all kinds of bedsores that were infected. And they wanted to put her in hospice. The staff were not kind at all. There was no compassion in their voice, so their actions, and they didn't even come across as loving their job. It appears that they were only there because that was a job to them. The facility is more of a hospital setting than a nursing home. They had bingo, they had movie night, and they had crafts. You get no value for your money whatsoever because there's no caring, no kindness.

Bob

My parents moved into Manor Grove. The place seems to be clean and I like it. It's more down to earth. The facility has been there for over a hundred years, and my dad has been there before for a hip replacement, so we're a little bit familiar with the place. When they first went in, they had to go in separate rooms because they weren't prepared to put 2 people in the same room. So after about 3 or 4 days, they were able to get the double room available for them. A lot of the staff is nice. You're always going to find some people that you don't feel are doing a good enough job, like maybe at night. They're not as responsive. When you're ringing the buzzer and come 2 hours later, it's not always the best thing. But generally, I think they're OK.

Sarabur99

Both my parents received hospice care at this facility. The nursing staff were wonderful and the support techs were also very attentive and caring. We received lots of communication and staff was very welcoming. Having experienced several other facilities in the area, Manor Grove was very different and gained our families trust through their excellent care.

zero Communication

My elderly mother spent time in rehab at Manor Grove. During her stay I never met nor was contacted by a nurse, doctor or physical therapist. I was never given any communication regarding her rehab plan. The very few staff I saw in the hallways were uncommunicative. My mother complained of poor and often rough physical treatment and total lack of verbal compassion by the staff. I did not personally witness this because the extremely strict visitation policy was stopped entirely due to a “GI” issue. The staff Covid protocols wavered between inconsistent and non existent. I was thoroughly disappointed in my mother’s rehab and transferred her to another facility after a week.

Kris

Manor Grove is fantastic. They are very caring, friendly, and very good. They all know my mom, and they call me to give updates, especially with COVID. I can't go and see her that often. The only thing I know about her room is that it is bright and cheery, but I haven't been in it. They have activities for the people to do every day, and they have a resident bird in a huge wooden cage, which is nice for people who love animals.

CFourn

My family had a very unfortunate experience with our loved-one's care at Manor Grove - a facility we specifically chose because of word-of-mouth and proximity to family. While I'm sure they employ some very caring and competent staff, there are others that should never be in the business of caring for the elderly. The rehab care of our loved one did much more harm than good - in fact, there was absolutely no evidence of any improvement whatsoever. Despite advanced age, she had all the promise of improving her condition and going home to continue her very self-sufficient life following injuries from an auto accident but was discharged from the facility in MUCH worse condition than when she arrived. We believe it was due to neglect, (not to mention the harshest and most insensitive verbal abuse), that we are still uncertain of because of Covid restrictions to visitation and lack of clear answers to questions posed. She passed away one week after discharge.