Parc Provence

mymomshome

Parc Provence loved my mother and gave her dignity every step of the way through her dementia. They handled every issue with professionalism and grace. I'm so sad my mom had dementia but if I could give every person in the world care like Parc Provence gave my mother, the world would be a better place. My mother passed away but was loved fiercely by her family and the staff throughout her years of dementia. I miss my mom every day but feel so grateful to Parc Provence for helping us through her journey.

mmb2020

The facility is beautiful. It's incredibly tough to see a parent decline to dementia but Parc made it the best of terrible situation. I think it's making their last years as good as they could possibly and i'm so grateful for their work.

Family Friend, RN

This is a lovely place, or so it seems. The decor from the outside and as you enter is visually impressive. It must have gained its outstanding reputation when it opened some time back as being on the cutting edge of memory care. However, it has rested on that standing for too long, and can no longer sustain this reputation. As you go towards the back of the facility, moving from assisted living to the more acute areas of the facility, it starts to feel more like a common nursing home. The staff is basically nice, but as with most nursing homes, they are administratively heavy, and understaffed on the floors, where it counts. If you spend a bit of time there on your own, rather than being whisked around by the marketing staff, you will see the neglect of residents who can't/don't feed themselves and fall asleep at the tables. You might also see the number of "companions" that are hired privately by the families who can afford it, on top of the very expensive daily rate, due to inadequate care and under staffing. They claim to have staff do one-on-one interactions with residents and ask families to contribute various mementos for a bag to use for that purpose, but it rarely if ever happens. If you pay enough attention to the care of your loved one, you might see medication errors, forgotten treatments, long wait times to answer call lights, and potential for falls due to inadequate supervision. They do have an impressive array of daily activities, perhaps the longest list in STL, but not all of them are realistic for the clientele and the residents’ limited ability to interact and retain information (i.e., current events, schedule of activities for the coming day, etc.) Every evening, they park residents in front of the TV where they fall asleep and sit there until the staff get around to putting them to bed. We moved our loved one there with the assumption that they would be getting proper medical supervision, and that nursing staff could do a good assessment should there be a medical complication. When a medical emergency did occur, we found them to be woefully inept and found ourselves relying on people who were not medically trained staff to come to the aid of our loved one. I could go on, but suffice it to say that there are definitely worse places in STL, but for the money you are paying, and the reputation of the facility (it is owned by Gatesworth), I think you can do better. And let's face it; this place is all about the money!

LL1

My mom is staying in Parc Provence. It is an outstanding facility. The staff is extremely professional and very good. I will rate them as high as possible, but if you plan to live there, you better have some money because it is expensive.

sleepless in St Louis

Horrible accidents don't just happen, they are allowed to happen by an "its not our fault" policy. A tone of accountability and transparency starts at the top. The safety of the residents is what they dearly pay for. A person with Alzheimer’s can’t say what happened. That should not be taken advantage of…it is NOT about profit.

Kori1

My uncle lives in the area for the most needy residents - Rose Garden. Every day the staff help him get dressed and taking a shower. He is clean. It does not smell at all there and the housekeepers are very nice. The people in charge of doing activities with my uncle are gentle and caring. They encourage him a lot. There are lots of nursing staff who tend to everyones needs. They help the people eat and it is quiet during meal times. There is lotsof music and love. Uncle lived at Parc Provence for 4 years now. All the staff are knowledgeable and know how to work with people with dementia. Uncle is happy and that's all I can ask for! I highly recommend Parc Provence.