$7,826
Surrey Place St Lukes Hosp Skilled Nursing and Rcf
14701 OLIVE BLVD, Chesterfield, MO 63017
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Reviews of Surrey Place St Lukes Hosp Skilled Nursing and Rcf in Chesterfield, Missouri
3
(16 reviews)
Facility
2.4
Staff
2.0
Food
2.8
Activities
2.1
Value
1.6
Dismay3d
1
|
May 10, 2023
If this helps one family, choose the best facility for their loved one then it is worth the post. Loved one called for a nurse to assist him into bed and no one ever showed up. Left him in a wheelchair all night long, without his needed oxygen. Upper management refused to discuss situation with family. One day patient was given two hard boiled eggs for lunch. Social worker, Linea, is rude and incompetent. She refused to perform her job responsibilities and instructed family to facilitate discharge with nurse. Family actually coordinated home health and oxygen delivery on their own bc she "didn't have time" (although she was given 5 days notice).
kenstlmo
1
|
July 31, 2022
***Warning Warning****** - My father went downhill from the moment he was there, physical therapy was anywhere from only a half hour we he received it, to non-existent. Some of the help would not even help him with going to the bath room. A comment was stated "don't worry about getting anyone in trouble, we are so short staff, no one will be fired". The serve dinner at lunch and sandwiches for dinner, thought that was odd. Very seldom did my father get everything ordered. Ask about a COVID booster shot about six times and ever did receive it. The room need repair, windows rotted out, need cleaning, general disrepair. I didn't have time to check the facility out before hand and went by Medicare five star rating - DON'T be fooled, research after the fact - they were better years ago, BUT NOT NOW. The serve did get better when an appeal to Medicare was raised.
quarantined
2
|
January 3, 2022
I was a patient for rehab. I was there 2 weeks. PT/OT were professional and good. Only a few nurses and CNA’s were worth working there. The food was ok but nothing you would want to eat forever. Absolutely NO teamwork!!!! Call lights not answered promptly. This facility gives St. Luke’s Hospital a bad name!!!!!!! Do not send your loved ones there!!!! And don’t you go!!!!!!
Eve
5
|
October 3, 2021
My mom is currently in St. Luke's Surrey Place Skilled Nursing and Residential Care for rehab. This place is pretty fabulous. I wish she could afford to live there permanently, but she can't. And yeah. They don't have skilled nursing available unless you're in the rehab portion of this place. This place is beautiful, it's well staffed and the help is unbelievable. The whole facility is just absolutely fabulous, the food is fabulous because I tried the food off her plate. You can eat in the dining room and buy breakfast, lunch, or dinner with whoever you're visiting. They have a library, they have a chapel, and they have rehab like a workout room that's like most gyms. This place is unbelievable, it's nice. While they have a lot of agency workers, it's not the majority. The majority are actual employees of St. Luke's Hospital in Surrey place. This place is cheery and pleasant to be at. And their outdoor spaces, they have picnic areas outside, where you can meet with your family or friends to visit, and barbecue pits. You can bring pets to visit there. It's a pretty amazing place. Insurance is paying for it, it's expensive. They offer a lot of activities there.
LR1000
1
|
August 8, 2021
My mother was a resident in the Rehab area. The rooms were horrible. The staff was rude to my mother and relatives and did not provide safe care for my mother. "Safe" is the important word in the previous statement. They gave her medications that family members specifically called and asked them to stop giving as the medications were having horrific side effects. This is a horrible, terrible facility.
Daughter Concerned About Mother
1
|
February 28, 2021
All residents at Surrey Place (St. Luke's) should have the right to be treated with respect and dignity. My 83 yr. old mother did not receive that treatment when she was transferred to Surrey Place for rehabilitation after being hospitalized at Missouri Baptist Hsp. for a lower back compression fracture due to a fall. After a week's stay, I (her daughter) politely asked a senior member of their nursing/management staff what the plan was for my mom's release. That simple and justified question turned into a very incorrect assumption that I was taking my mom home that day without a proper release. From that point on, my mom and I were treated with disrespect and retaliation. Additionally, the room she was in was filthy and obviously had not been thoroughly cleaned for a long time. When she pushed her call button to request help in using the bathroom or needing pain medicine or a blanket, she frequently waited 30 minutes for a nurse to respond ... presumably due to lack of staffing. Mom is on a strict diet since she is diabetic. Most meals included bread, pasta and a sugary dessert. Before I curiously asked what their expectations were of her physically, fortunately I was permitted to visit her following Covid restrictions as a personal caretaker. To ensure she received what she needed, I stayed with her during the day for 4 days trying to prevent poor care. The day she was approved to return to her assisted living facility, my mother and I felt threatened by their social worker's and nursing supervisor's lack of compassion and very unprofessional behavior. We will never return to Surrey Place St. Luke's.
taylorlynn07
1
|
December 6, 2020
Terrible care given to my grandfather. They take 30 minutes to over an hour to answer his call light when their policy states 5 minutes max. They take an hour to bring him his pain pills after he requested. Numerous times he had an accident in his pants while waiting on the nurses for so long to give him a bed pan. When he asks to be moved out of bed so he can work on his therapy (the reason he is there) they often tell him no. The nurses talk very rudely to him often. He has asked and we have asked many times for him to receive mental care and yet nothing has been done. Overall my family has had nothing but awful experiences here.
TD1954
4
|
May 10, 2019
I had to pitch a fit in the hallway to get the former roommates area cleaned, four days after her discharge to a hospital with a GI/GU infection and her bed was still unmade and aides trying to give my Mom her possibly contaminated or infectious tissues and wipes. Wheelchairs are interchangeable between patients without any cleaning, really an infection control nightmare! I did not ever see an aide wash hands before giving care. Med tech (not a nurse) left Mom's pills on the table for her to take after she finished in the restroom. Her meds could have been taken by anyone; staff , patient or visitor. Mom was supposed to only be up with assistance but gave up on the aides after 15-30 minute waits. One aide told her she wasn't the only patient and if she didn't want to wet herself she should wear the Depends.
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Services and Amenities of Surrey Place St Lukes Hosp Skilled Nursing and Rcf in Chesterfield, Missouri
General
- Resident Capacity: 48
Medicare
Health
5.0
Overall
5.0
Quality
3.0
Staff
5.0
About Surrey Place St Lukes Hosp Skilled Nursing and Rcf in Chesterfield, Missouri
Surrey Place St Lukes Hosp Skilled Nursing and Rcf is a Senior Living provider in Chesterfield, Missouri that offers residents Assisted Living, Continuing Care Communities, and Nursing Homes services. Contact Surrey Place St Lukes Hosp Skilled Nursing and Rcf for more details on services and rates.
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