Beautiful place but don’t judge a book by its cover. The current management doesn’t care at all about the residents. The executive Director is clueless and they’re never staffed appropriately. I wouldn’t feel safe leaving my dog here! If you are looking for a quality care community for your loved one please run in the other direction!
Belmar Oakland
Offers Assisted Living and Memory Care
10 Reviews
5990 N. Adams Rd., Troy, MI 48098
Call
(800) 385-2527
Reviews of Belmar Oakland
Assisted Living Reviews for Belmar Oakland
August 08, 2018
I am a friend or relative of a current/past resident
June 07, 2018
I am a friend or relative of a current/past resident
My mother has been a resident at Windemere for the last 15 months. We have decided to move her for the following reasons:
1. they have had at least 5 executive directors in that 15 month period. By the time one director starts to make changes, they change hands.
2. On Christmas night we were unable to return my mom to Windemere because no one answered the door. After 20 minutes f using the doorbell and calling the phone number we were provided we had to leave and take her to our home. She is unable to walk up stairs so ended up sleeping on a couch on the first floor of my home.
3. There is no protocol at all for follow up on medical tests/blood work. They order them, but no one has a protocol to make certain the doctor receives the results. When I questioned this oversight (when my moms' blood results were never returned after 6 weeks), the nurse and doctor seemed to not understand why this was a concern.
4. There are a few caring staff but most need to find a different line of work.
5. A few months ago, when we returned my mother 30 minutes past dinner time from a doctor appointment, we were told the kitchen was closed and there was no food to prepare for her. (nothing in the kitchen at all) When my sister insisted on speaking to someone in the kitchen, they coughed up white bread, lunch meat and a bag of chips. We believe it was the staff's bagged lunch.
The last straw came this week when my mom described an incident with another resident in need of help and no on responded. My mother left her room to seek out aids who were congregating in room off the entrance.
Alex who answers the phone is a doll, and there are some sweet caregivers, but the good ones leave after they experience the frustration of working for a place so poorly run.We have NUMEROUS conversations after each incident and the response is always the same. "this is not how we do things". But it is how they do things. I sent a letter to the owners and NO ONE RESPONDED.
I just sent my cancellation letter to Windemere. I wish there was a way to reach out to the family members of residents who may not be fortunate enough to live close by to keep an eye on the care at Windemere. They would be surprised at the lack of professionalism and care at this facility.
April 13, 2018
I am a friend or relative of a current/past resident
Windermere came highly recommended to our family. The facility was very nice in appearance, however once onthe floor it was plain to see they were severely under-staff which was odd considering the many empty rooms. We had a few months before Dad would be here in Michigan so that gave us time to look elsewhere...and we did. On our cross check we came back to Windermere only to find that those in management had been changed and the staffing was still unfulfilled, they appeared not to have a good working relationship between staff and management ( we witnessed a disagreement). As a family we decided this wouldn't be a good fit for our family.
February 28, 2018
I am a friend or relative of a current/past resident
Windemere Park of Oakland looks nice and it's new, but I wasn't thrilled with the help provided. They have a high turnover and I had a few issues with her. She had a fall and they lost the bridge of her teeth. They're supposed to have water in her room, but they don't always have it. They have activities like arts and crafts, Bingo, they have a happy hour, and there are people who come in and sing. She's on a pureed diet and they do accommodate it. It's expensive, but all these places usually are.
September 07, 2017
I am a friend or relative of a current/past resident
Although the staff was friendly, they promised much more than they delivered. There were not enough workers to care for residents. I witnessed a resident beeping for help for over half an hour and no one was in the wing the resident lived in. I finally entered the room to find the resident crying in her wheelchair asking for assistance in getting into her bed. They were not consistent in the times meds were supposed to be administered. They were told my relative would not take medication if it was placed in applesauce. They were to dilute it in water. The meds were delivered in a cup and just as they were going to place it in applesauce, we reminded them that she would not take them that way. The worker looked at us, dumped the meds in a glass of water and handed it to us. They were supposed to check on our relative every 30 minutes. Hours would go by without anyone checking on her. This is a very poorly run facility. I decided to write this review because I want to spare anyone else from the emotional roller coaster ride we found ourselves on. Placing a loved one in a facility is emotional torture. The hope is they will be cared for properly. Making the gut wrenching decision to admit our loved one, moving her in and moving her out causing more distress infused more anxiety in our family.
Provider Response
Hello, first of all let me personally apologize for any issue mishandled by a member of our staff. We strive to give our community residents the best possible care in a safe environment that feels like home. While this is a very atypical experience within our community we have taken your review to heart and have made process changes to ensure that this experience, however rare, never happens again. We take the utmost care when it comes to hiring staff that will treat your loved ones with the respect, quality care, and kindness that they deserve. Having a resident require help and not receive medication in a timely manner or as requested is unacceptable to us, this is not how we operate. Please reach out to us to discuss this issue further, given the chance we are confident we can show you that this type of experience will not be tolerated or repeated at Windemere Park.
July 17, 2017
I am a friend or relative of a current/past resident
We’re very pleased with Windemere so far. Everything is going well, and they seemed to be attentive to their patients. The number of patients is smaller than other places, which is a good thing. We love the fact that we pay a flat fee instead of getting charged for everything dad needs. Dispersing medication is a big thing for us, and that’s a part of every one of Windemere’s levels of care.
My brother has eaten there, and he said the food is pretty good. The place itself is very nice, new, and clean. My only comment is it’s on a slab, so the temperature gets a little off-kilter at times. They have activities for the residents. The reason we selected this community was because of its all-inclusive pricing
Provider Response
Thank you Maureen for your very kind review. We appreciate it very much!
March 30, 2017
I visited this facility
Windemere Park of Oakland was very new, very clean, and full of amenities. The person who assisted me was great.
March 27, 2017
I am a friend or relative of a current/past resident
The visit at Windemere was good. It’s a very new facility. It will be a year old sometime in the spring, and I was very happy with the calls back and the direction provided, and my mom has moved in. My mom is getting the kind of care that I expected. They are very receptive, and it’s a very clean facility. The ratio of nurse or caregiver to resident is not by number; it’s by need -- which is a big difference. When you based the amount of caregivers based on their needs, you get the right care. My mom told me yesterday that she has gained 8 pounds, and she loves the food. There’s a private bath and a spiritual person that comes in once a week per service. If you’re assisted versus memory care, you can walk out into an enclosed outdoor porch area so you don’t need somebody to walk you out there or want to sit with you; you can just open the door and be on a confined but secure area where you can get fresh air, and they have a bus that takes the residents to the grocery store or bingo, and lastly they have a beauty shop on site where she can get her nails and hair done.
March 08, 2017
I visited this facility
Windemere was lovely, brand new, and gorgeous. One thing I really liked about it was that everything was antibacterial, including the floors. I was late for my appointment with them and the administrator who had already left came back to accommodate me.
August 06, 2016
I visited this facility
Windemere Park Oakland is brand new. It had a totally different feel from all the places I have been to. This place was a little bit more modern. Instead of carpeted floors, it had a very nice vinyl flooring which was thick and soft but looked like wood. It didn't look like you were in a hospital. The rooms were a little more sterile and simple. They had a little fireplace and lots of feeding areas. They offered a 24-hour snack service which was really good. The menu for the day looked fancy. They told me they had two chefs on staff who worked with the residents to make sure they're meeting their nutritional needs. They had a shared room facility, and it was like being in a hospital. They were more expensive. It didn't have the homey touches but the thing I liked about it was because it was a little simpler, it still felt comfortable and it would be much easier to clean and very easy to keep clean which is important. The other thing I liked was there were nurse's stations. Imagine a very huge hallway, and there were the fireplaces and feeding areas in the middle section and walking paths on either side of that. They could have easily accommodated two hospital beds on each path. It was a key-shaped building, so one long strip with resident rooms and two separate hallways, and they also had memory care. They had at least two nurse's stations down each hallway, so you wouldn't have to look all over for someone to help you. If you walk down the hall, somebody would be very nearby to assist residents and I thought that was a really nice touch. I only met a couple of the staff, but they're very helpful and willing to go above and beyond for me. They answered questions and gave me feedback about other facilities and questions in general about what to look for when looking for assisted living. The staff made themselves available and even followed up to see if they could help with questions.
Questions about Belmar Oakland
Describe the overall population of assisted living residents at Belmar Oakland. What is their average age? What are their favorite things to do?
Our Lifestyle Directors create engaging programs that promote overall well-being of our residents here at Windemere. Windemere Park of Oakland promotes strength, balance, and flexibility through personal exercise in our state-of-the-art fitness room or join in group exercise.
What programs or activities does Belmar Oakland offer to enrich residents' well-being?
Windemere Park’s charming dining rooms, beautiful patios, tranquility room, activity and family rooms, and innovative programs are some of the amenities you’ll find for your loved one at Windemere Park. Our staff is committed to ensuring each Resident lives the life they choose and individualized assisted living and memory care is provided to enhance lifestyles.
What places are near Belmar Oakland or within walking distance for assisted living residents to enjoy?
Windemere Park of Oakland is nestled in a quiet residential area with easy access to I-75. Some of the surrounding attractions are, Somerset Collection, The Capital Grill, Troy Museum & Historical Village, Cranbrook Institute of Science, Lloyd A Stage Nature Center, Maple Theater of Bloomfield, Meadowbrook Hall, The Dinner Detective, Franklin Cider Mill, Bloomfield Galleries and Maggiano’s Little Italy
What transportation services does Belmar Oakland offer to assisted living residents?
Residents enjoy Chauffeured Van Transportation for social outings, shopping and local dining or personal transportation to appointments.
What makes the chef or dining program at Belmar Oakland exceptional? What kind of menu can assisted living residents expect?
At Windemere Park of Oakland, our dining staff focuses on creating tasteful and nutritious meals that promote healthy living for our resident in a charming, conveniently located dining room. Our chefs offer a diverse and fresh menu, made from scratch and prepared only with the finest ingredients . In addition to our chef prepared entrees, Windemere Park also offers an “Always Available” menu for our residents to order from.
What safety features or security measures does Belmar Oakland offer to assisted living residents?
Each resident will receive an emergency E-Call pendent to wear at all times when they are in the building. Activating the pendant will notify our 24 hour staff. A staff member will respond promptly
What is the care staff-to-resident ratio at Belmar Oakland during daytime and nighttime hours?
We staff according to the needs of our residents, always meeting the needs or can exceed the state requirements.
Costs for Belmar Oakland
Services and Amenities of Belmar Oakland
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $3999/month
- Memory Care Starting At: $5995/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Resident Capacity: 92
- Minimum Age: 60
- Pets: No Pets Allowed
Licenses
- State Licenses: AH630369651
About Belmar Oakland
There comes a time in one’s life when assistance is as welcome as it is a necessity. At Belmar Oakland, the one you love is our VIP. It is our profession and our pleasure to provide dignity, comfort and compassion with customized care 24 hours a day, 365 days a year. Windemere is a state licensed “Home for the Aged.”
Each and every Resident is supported and encouraged to live at the most independent level of care consistent with their needs and abilities. Our professional staff is skilled in assessing the level of care appropriate for the one you love, offering four levels of Assisted Living care as well as multiple stages of Memory Care. With our care and service come all the comforts of home.
Our community features spacious private apartment homes, each with their own private bathroom. Rooms are spacious, light and airy. Wide doorway openings and open floor plans accentuate comfortable accessibility. Weekly housekeeping, linen service and personal laundry are all part of our basic services.
Chef-prepared meals served in charming, conveniently located dining rooms. Snack service is available 24 hours a day to satisfy hunger between meals. There is always an open invitation to the private dining room for more intimate visits with family and friends. A professional Lifestyle Director is provided for everyone to participate in stimulating life enrichment on a daily basis.
What Makes Us Special
Inspired by our core values of dignity and respect, Belmar Oakland is committed to providing the highest quality of care in a safe environment that feels like home. We strive to improve and sustain our Residents’ overall quality of life and well being in a home where Residents want to live and with a caring staff who choose to care for them.
Map of Belmar Oakland
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