Do not put a loved one in this facility that can not speak up and/or take care of themselves. Our experience with Belmar in August 2020 started off well, beautiful place, close to our home, told us they could meet all my brother's needs, etc. We found out after signing the paperwork, this facility is not properly staffed to take care of hospice or terminally ill residents. On the weekends there is no supervisor or office staff available. Calls were unanswered and messages not returned. I visited my brother (who had stage 4 lung and brain cancer) after I received a call from a concerned nurse. When I got to Belmar, I found him on the floor of his room badly bruised. Bruises and scrapes all over his face, head and hands. The room was filthy, smelled and dirty dishes were everywhere. There were only 3 caretakers/staff in the facility that Sunday and I found out a Belmar resident was missing that day from the facility. We moved my brother as quickly as possible out of Belmar. Do your research. If you have loved ones in hospice care, I highly recommend calling hospice centers for recommendations.
Belmar Oakland
Offers Assisted Living, Independent Living, Continuing Care Communities, and Memory Care
11 Reviews
5990 N. Adams Rd., Troy, MI 48098
Call
(800) 385-2527
Reviews of Belmar Oakland
Assisted Living Reviews for Belmar Oakland
October 18, 2020
I am a friend or relative of a current/past resident
August 23, 2020
I am a friend or relative of a current/past resident
On admission the administration was very accommodating. But accommodation comes to a screeching halt when your family member dies on their watch. Texts and messages go unanswered. Inquiries about possible reimbursement of rent/fees for lost days were met with a cold “no refunds for the first month” $8500 paid. He was there for a total of 8 days. Unbelievable. If you think this facility cares about its residents or family members, think again. I will share my story with any and all who will listen. Lots of options available out there. I suggest you choose another.
Provider Response
We are so sorry that this is your impression. We pride ourselves on the relationships we establish with our families. As a result many families remain in contact with us even after their loved one has passed. Unfortunately, we do not recall a text or call that may have gone unanswered. We are happy to provide you with any information you may have been seeking. Please feel free to reach out anytime. We at Belmar Oakland continue to pride ourselves on the care and relationships we deliver and establish with our residents and families.
February 04, 2019
I am a friend or relative of a current/past resident
Belmar exceeded my expectations in caring for my mother. I recommend Belmar to anyone looking for the best in senior living.
August 08, 2018
I am a friend or relative of a current/past resident
Beautiful place but don’t judge a book by its cover. The current management doesn’t care at all about the residents. The executive Director is clueless and they’re never staffed appropriately. I wouldn’t feel safe leaving my dog here! If you are looking for a quality care community for your loved one please run in the other direction!
Provider Response
This is certainly unacceptable and for that we apologize. The quality of our care and safety of our residents is our number one priority. Changes our community have made include, terminating its affiliation with the Windemere Group, and the rollout of Belmar Oakland and its new programming focused on patient centered care.
February 28, 2018
I am a friend or relative of a current/past resident
The community looks nice and it's new, but I wasn't thrilled with the help provided. They have a high turnover and I had a few issues with her. She had a fall and they lost the bridge of her teeth. They're supposed to have water in her room, but they don't always have it. They have activities like arts and crafts, Bingo, they have a happy hour, and there are people who come in and sing. She's on a pureed diet and they do accommodate it. It's expensive, but all these places usually are.
Provider Response
Staff turnover has always been an industry issue and we have had success dealing with this issue with the continued development of our core staff. We have implemented high standards for our care staff, and if not met, a staff member may not succeed. The implementation of continued care conferences with families and residents have attributed to much higher satisfaction levels than most of our competition.
July 17, 2017
I am a friend or relative of a current/past resident
We’re very pleased so far. Everything is going well, and they seemed to be attentive to their patients. The number of patients is smaller than other places, which is a good thing. We love the fact that we pay a flat fee instead of getting charged for everything dad needs. Dispersing medication is a big thing for us, and that’s a part of every one of Windemere’s levels of care.
My brother has eaten there, and he said the food is pretty good. The place itself is very nice, new, and clean. My only comment is it’s on a slab, so the temperature gets a little off-kilter at times. They have activities for the residents. The reason we selected this community was because of its all-inclusive pricing
Provider Response
Thank you Maureen for your very kind review. We appreciate it very much!
March 30, 2017
I visited this facility
It was very new, very clean, and full of amenities. The person who assisted me was great.
Provider Response
Thank you for your review. We are glad you came to visit and we welcome you back!
March 27, 2017
I am a friend or relative of a current/past resident
The visit was good. It’s a very new facility. It will be a year old sometime in the spring, and I was very happy with the calls back and the direction provided, and my mom has moved in. My mom is getting the kind of care that I expected. They are very receptive, and it’s a very clean facility. The ratio of nurse or caregiver to resident is not by number; it’s by need -- which is a big difference. When you based the amount of caregivers based on their needs, you get the right care. My mom told me yesterday that she has gained 8 pounds, and she loves the food. There’s a private bath and a spiritual person that comes in once a week per service. If you’re assisted versus memory care, you can walk out into an enclosed outdoor porch area so you don’t need somebody to walk you out there or want to sit with you; you can just open the door and be on a confined but secure area where you can get fresh air, and they have a bus that takes the residents to the grocery store or bingo, and lastly they have a beauty shop on site where she can get her nails and hair done.
Provider Response
Thank you for the kind review. We are so pleased that you chose our community for our loved one.
March 08, 2017
I visited this facility
The community was lovely, brand new, and gorgeous. One thing I really liked about it was that everything was antibacterial, including the floors. I was late for my appointment with them and the administrator who had already left came back to accommodate me.
Provider Response
Thank you for stopping by to visit our community. We strive to be the best!
August 06, 2016
I visited this facility
It is brand new. It had a totally different feel from all the places I have been to. This place was a little bit more modern. Instead of carpeted floors, it had a very nice vinyl flooring which was thick and soft but looked like wood. It didn't look like you were in a hospital. The rooms were a little more sterile and simple. They had a little fireplace and lots of feeding areas. They offered a 24-hour snack service which was really good. The menu for the day looked fancy. They told me they had two chefs on staff who worked with the residents to make sure they're meeting their nutritional needs. They had a shared room facility, and it was like being in a hospital. They were more expensive. It didn't have the homey touches but the thing I liked about it was because it was a little simpler, it still felt comfortable and it would be much easier to clean and very easy to keep clean which is important. The other thing I liked was there were nurse's stations. Imagine a very huge hallway, and there were the fireplaces and feeding areas in the middle section and walking paths on either side of that. They could have easily accommodated two hospital beds on each path. It was a key-shaped building, so one long strip with resident rooms and two separate hallways, and they also had memory care. They had at least two nurse's stations down each hallway, so you wouldn't have to look all over for someone to help you. If you walk down the hall, somebody would be very nearby to assist residents and I thought that was a really nice touch. I only met a couple of the staff, but they're very helpful and willing to go above and beyond for me. They answered questions and gave me feedback about other facilities and questions in general about what to look for when looking for assisted living. The staff made themselves available and even followed up to see if they could help with questions.
Provider Response
Thank you very much for your kind review. At Belmar Oakland, we love to go above and beyond and are very passionate about caring for the residents in our community.
Memory Care Reviews for Belmar Oakland
April 23, 2019
I am a friend or relative of a current/past resident
Dear Belmar Team, During the worst season of our lives we sought out in a very short amount of time to find a safe place for our beloved dad/husband. The Lord lead us to Belmar and that was an answer to prayer. It is SOOO Hard to be in a position to place your loved parent in a place of any kind but we found that this was a perfect fit for my dad. Thank you Jesus that Tracey took a chance on my dad and kept him safe. We continue to give thanks for the beautiful staff who cared for our beloved dad. My dad was in the memory care floor. We also fell in love with the other residence. I would encourage any family who is facing this dementia disease who is seeking a place for their loved one be involved. Visit often and love on people who you come in contact with. You all blessed our family. Thank you for everything. Blessings on the future families you will serve.
Questions about Belmar Oakland
Describe the overall population of assisted living residents at Belmar Oakland. What is their average age? What are their favorite things to do?
Our Lifestyle Directors create engaging programs that promote overall well-being of our residents here at Windemere. Windemere Park of Oakland promotes strength, balance, and flexibility through personal exercise in our state-of-the-art fitness room or join in group exercise.
What programs or activities does Belmar Oakland offer to enrich residents' well-being?
Windemere Park’s charming dining rooms, beautiful patios, tranquility room, activity and family rooms, and innovative programs are some of the amenities you’ll find for your loved one at Windemere Park. Our staff is committed to ensuring each Resident lives the life they choose and individualized assisted living and memory care is provided to enhance lifestyles.
What places are near Belmar Oakland or within walking distance for assisted living residents to enjoy?
Windemere Park of Oakland is nestled in a quiet residential area with easy access to I-75. Some of the surrounding attractions are, Somerset Collection, The Capital Grill, Troy Museum & Historical Village, Cranbrook Institute of Science, Lloyd A Stage Nature Center, Maple Theater of Bloomfield, Meadowbrook Hall, The Dinner Detective, Franklin Cider Mill, Bloomfield Galleries and Maggiano’s Little Italy
What transportation services does Belmar Oakland offer to assisted living residents?
Residents enjoy Chauffeured Van Transportation for social outings, shopping and local dining or personal transportation to appointments.
What makes the chef or dining program at Belmar Oakland exceptional? What kind of menu can assisted living residents expect?
At Windemere Park of Oakland, our dining staff focuses on creating tasteful and nutritious meals that promote healthy living for our resident in a charming, conveniently located dining room. Our chefs offer a diverse and fresh menu, made from scratch and prepared only with the finest ingredients . In addition to our chef prepared entrees, Windemere Park also offers an “Always Available” menu for our residents to order from.
What safety features or security measures does Belmar Oakland offer to assisted living residents?
Each resident will receive an emergency E-Call pendent to wear at all times when they are in the building. Activating the pendant will notify our 24 hour staff. A staff member will respond promptly
What is the care staff-to-resident ratio at Belmar Oakland during daytime and nighttime hours?
We staff according to the needs of our residents, always meeting the needs or can exceed the state requirements.
Costs for Belmar Oakland
Services and Amenities of Belmar Oakland
Costs
- All Inclusive Rent
- Fee Structure Extra: Entry Fee Cost : $1000; Pet Fee Cost : $250
- Assisted Living Starting At: $5500/month
- Independent Living Starting At: $4500/month
- Memory Care Starting At: $6500/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Tv Room
- Garden And Patio
Cleaning services
- Housekeeping
Technology and entertainment
- Wifi
Activities
- Offsite Activities
General
- Resident Capacity: 69
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed Only
Licenses
- State Licenses: AH630369651
About Belmar Oakland
At Belmar Oakland, we’re proud to be a distinguished assisted living community in Troy, MI. Our modern facility is specially designed to help your loved one live with dignity and comfort while receiving the compassionate care they need. You’ll discover that our resident amenities include everything from chef-prepared meals to housekeeping services, live entertainment, group outings, and more.
What Makes Us Special
Our staff members are fully trained to accommodate medium to high acuity residents, led by an experienced nurse as our facility Executive Director. In the event that your loved one may need additional home care or hospice care while residing at Belmar, our marketing staff is established in working with the best home care and hospice agencies in the area.
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