Heather Hills Care Center

SharonSMJOY

My mom was at Heather Hills Care Center. They actually physically abused and mistreated her. They should not manhandle their patients and should treat their patients with more respect and attend to their patients in a more timely manner. My mom soiled herself 10 or 15 times because she pushed her button for someone to come help her to the bathroom, and it took them 35 to 45 minutes to respond to her, so she ended up soiling her pants because they couldn’t get to her in time. My mom was physically manhandled. She had just broken and repaired her hip when two aides came in the room to help her onto to the toilet and slammed her hard onto the toilet. Then they proceeded to sit on each other’s laps in my mom’s room and laugh at her while she was sitting on the toilet. The care center was run by terrible, evil people.

Me4

Friendly staff. Our biggest concern is that our father refuses to bathe and they don't force him to. Seems as though it would be a health issue to not have a clean body. They also don't seem to encourage him very much to participate in the planned activities. He is content to stay in his room and I think with a little encouragement he could be taken in his wheelchair to the activity room and might just enjoy some of the activities that are planned.We also have concerns with billing - several times we haven't received our bill in a timely manner. And our medicaid recertification was sent to Dad - and was just dropped back in the mail with please forward to us. Post Office returned to sender and therefore our paperwork was late getting back to the state.