Serene Gardens of Grand Blanc

extremely unhappy sister

The rooms are small and dark, the staff doesn't respond timely to the call buttons. If they respond at all to the buttons. They refuse to take you to the bathroom, sometimes up till three hours or more. The food was horrible and inadequate, and if you stay in your room, they tell you your foods cold too bad when they finally bring it, meds were distributed late, and patients waited long periods of time for assistance. When issues are raised, and you call about them. Your family member ends up getting yelled at for involving too many people in their care. Even though I’m the only family member calling. My sister and her husband are there and if his sister and I contact them all they get is grief. Time limits put on for when you can ring the buzzer constantly getting calls from my sister regarding the messes in her bed, because of lack of assistance. Trying to decide whether to get a lawyer or go to the news.

Lisa

I felt like Serene Gardens of Grand Blanc would have given dad more care than what I was finding at the other facility. It was really clean. It had been recently updated and the staff had been with the people that own it for many years, which I thought was a plus. I think it was the owner of the place who gave me the tour and that person was nice. The rooms were small, but they tried to get the residents to all come out of the rooms into the great room or do activities where they could be together and socialize.

Michigooze

The rooms are small and dark, the whole place reeks of urine all the time, the staff doesn't respond timely to the call buttons. The food was horrible and inadequate, and patients frequently couldnt get coffee in the mornings, meds were distributed late, and patients waited long periods of time for assistance. When issues are raised, staff doesnt respond with changes.

lori7715

I toured this facility for possible placement for my father. Although his situation did not ultimately result to him moving to this community, it was my top choice. I appreciated the staffs knowledge and support. They were a resource for me and I would recommend them!