In late fall of 2016, my father was in need of skilled nursing to assist with an ongoing urological issue, caused by, and in accompaniment with, a traumatic brain injury, and surgery. My father had baseline dementia, prior to his brain injury, but this exacerbated that considerably. My dad has a type of aphasia, which prevents him from expressing himself well, or, understanding most of what is said to him. This can be challenging for everyone. Manor-Care Ruxton was one of few facilities that accepted my father to continue his need for skilled nursing care, and rehab. I was apprehensive before admission, as we'd had less than easy experiences in the nearby acute hospital, and in a specialty hospital in the city, and also after reading other reviews on this site. However, our experience with Manor-Care Ruxton could not have been any better. It was a dramatic staff culture change from what we'd experienced elsewhere: staff always had smiles on their faces, were friendly, and truly cared for each patient. My dad was not an easy case- his dementia prevented him from being able to communicate, and he required demanding urological hands-on attention. Despite this, the staff that cared for my dad was never rude to me, inappropriate with him, or neglectful. In fact, I feel that the excellent care he received from the nursing staff, and Physical Therapy (his therapist was phenomenal!!! ), helped him regain his health and strength on levels I did not expect. Other physical therapists had given up on him (in another specialty hospital). The OT and PT staff were incredibly supportive to not just my dad, but me and my family. They communicated with me regularly, and I knew always had my dad's best interests at heart. The nurses were caring, responsible, and always attentive. While the food was not 5 star, the dietician and speech therapist worked with the kitchen to be sure my dad had satisfying/nourishing meals despite the fact he is a vegetarian. I was grateful for this, since my dad could not speak up for himself. I felt that the facility was generally clean, and always had staff around cleaning the rooms and shared spaces. The front desk reception staff was always courteous, very friendly, and knew my dad by name! My dad spent three weeks in Manor-Care, on the Ruxton-Ridge hall (first floor). If I were in need of rehab services, I'd have no problem going there myself. The staff is just that good. I don't typically write reviews, but I was so pleased with my dad's overall care at Ruxton Manor Care, I wanted to share our positive experiences.
Thank you for sharing HCybelle! We are proud to serve you father and we are happy to hear about the positive experience.