The Village at Rockville—A National Lutheran Community

DO NOT SEND YOUR LOVED ONE HERE! My father was forced into the Memory Care Unit after finishing his rehab, because he was private pay and there was no room in long-term nursing. The people who work there are underpaid and overworked and most don't give a darn unless a family member is there. We had to hire a 24/7 companion so my father wouldn't be ignored. One day they didn't get him out of bed until 4:30 p.m. after I called. Another day, it was 11:30 a.m. and when they came in, the aide screamed at my father and his companion for bothering him (the aide). I heard this because I was on the phone with my father. They "forgot" his laundry so he had no pants to put on and they wouldn't get him into his wheelchair, even with a sheet over his lower body. They left him in bed all day/night. The administration tried to prevent me from taking him to another facility (we were successful and he is doing sooooo much better!) The administration is completely unresponsive. The ward where my father was taken to was filled with people with advanced dementia and Alzheimers, although my father has mild dementia and is lucid with just a little memory loss. His cognitive functions declined rapidly in that ward with no one to interact with. We took him to the beach for a week and he improved greatly! He has also improved since we moved him to another facility. Now the Village doesn't know what happened to the clothes he owns which were at the laundry - about $200 worth of slacks and shirts. They never cut his toenails or fingernails; he was abandoned by the staff since he had a companion - who wasn't allowed to put their hands on my father due to the Village rules. So, no aides would help and the companion was not allowed to. It was only when I called up and threatened the staff that they would do anything. HORRIFYING! Do NOT/NOT/NOT put anyone there that you care about!!!

"My mother lived in this community for almost 20 years. In January my mother fell in her cottage, her emergency pendant did not work. The battery was dead, a staff member Dawn was notified by the system the day before that the battery needed to be replaced, she did not do her job. 12 hours later a notification was sent by a motion detector that no one had moved in her home. No one responded. My mom was found on the floor 36 hours after her fall. She was taken to the hospital and had severe rabdiomyosis. She never walked again. She was discharged from the hospital to the "rehab". My sister and I were there constantly, she had sores that got worse. After a month of constantly bringing these issues to the senior staff did we get reasonable care along with "we know we have room to improve ". Two months after her fall she died from her injuries. She was just a few weeks from her 84th birthday. If you are looking to move to a loving and caring community, this place is not the place I would recommend. They have made a lot of cosmetic changes to make it look nice , and I can put lipstick on a pig

Be cautious at night for your loved one. My mother with me on the phone waited 1 hour for the light to be responded to only with calling with my other phone the desk in order for someone to respond. Daytime good care but night a concern.

HORRIBLE. My relative with dementia went there for rehab and had no improvement. The rehab floor was very nice. Since she was not longer able to be home, we placed her in the nursing home unit in the dementia wing. It was a nightmare. The majority of the staff seem uninterested and patients were ignored by almost everyone. There was a C diff outbreak that went rampant before it was addressed by the state. Frequent falls, food sitting on trays for patients who could not feed themself. The food was atrocious. My mother did not survive very long there. The management were unresponsive. The PT staff do not seem to know how to work with dementia patients. We had to hire an aide for four hours a day to make sure my parent was cleaned and out of bed every day. At the rates they charge, there are terribly understaffed and need to be given time to take their notes, which seems to take more time than is spent with patients.

This review is for the rehab facility at eh Village at Rockville. My aunt was a patient there for just under 2 weeks. There were lots of little things that added up to what I would consider to be poor care. But the biggest ones that stand out are as follows: My aunt had an injury on her shin while on a wheelchair. I showed it to the nurse. She looked at it and did not react in any way. I asked her if she could dress it. She came back with a bandaid and just literally slapped it on without cleaning or putting any cream on. She seemed harried and like she didn't want to be bothered with it. Consequently the injury did not heal well and they had to redress it properly after the fact. The injury should have been seen by a doctor to begin with. LACK OF COMPASSION!! I had pointed out to the nurse upon her arrival that she had a sore on her heel and she complained a lot about the pain. She elevated the heal, but I don't think any other care was given beyond that. But apparently this got worse during her stay turning into a nasty draining sore...perhaps because she was a in bed too much???? I arrived to visit my aunt at 2 pm on Thursday, February 16. I was shocked to find my aunt still in bed. She had her lunch sitting on a tray untouched and OUT OF REACH. She wanted to get out of bed. When I asked the nurse about it, she told me that she didn't want to get out of bed. I don't consider this an excuse coming from a patient with dementia and BED SORES. It took an hour to get anyone to come over and get her out. Today the discharge process was a disaster. It seemed like everyone was involved, but nobody knew what was going on. Paperwork was being done when it should have been done prior to my scheduled time to pick her up. I arrived at 11:50 (ten minutes before scheduled time), and at 1:00, we were still waiting for the paperwork. I finally just left. VERY SLOPPY!!! Finally, a few days after her discharge, I got a call from a physical therapy company to set up her at home PT and they informed me that she had a fall at this facility during her stay. I was never informed about this incident. UNACCEPTABLE!!! I wrote to the Director of Nursing and General Manager and have yet to speak to them about these incidents. Just a quick response from one of them acknowledging receipt of email. Poor follow up!

I like National Lutheran a lot, and I thought they were very good. The rooms were very clean, large, and attractive. It feels like a home environment with a lot of personal space. I saw they had a calendar of activities. The dining area reminded me of a cafeteria style eatery. Residents would order from the men, pay for it, and go find a table where they could sit and eat. I wish we could have used them.

We have had a terrible experience at the rehab facility for my mother. The communication is non existent with our family and the care is average at best. My mother has cognitive impairments from brain surgery and they are totally not engaged with providing appropriate care. The team members including the attending physician and social worker take over a week to return phone calls. Totally unacceptable.