Collingswood Rehabilitation and Healthcare Center

DO NOT SEND ANYONE HERE IF YOU CARE ABOUT THEM. Within less that 48 hours of being there, my father left in an ambulance having a stroke. 2 days ago, he was speaking in full sentences. This afternoon, he was babbling and couldn't form words. After phoning the facility more than 20 times in the hopes of speaking to a supervising nurse, we finally reached one who brought his cell phone to him. From 7am to 1pm, the only person who answered the phone was the young woman at the front desk. Not a single nurse. In a facility that charges $9000 a month. Sure, it's COVID. One can't visit the facility, one can't see one's family member or have any physical contact with the caregivers. Given that, how about close contact from the nurses? Oh, the nurses are too busy? Maybe hire more nurses? Or does that hurt your profit margins? My father has dementia and hospital delirium, he becomes agitated and upset without familiar faces. Despite that, the facility did not make an exception and allow visits. They didn't give us updates, never once facetimed with him, and clearly never took his vital signs. Until he was almost dying - AND because my mother insisted. The review tips - what are the rooms like? WHO KNOWS. How are the interactions with the staff? LIMITED AT BEST. Activities the residents enjoy? NONE. Amenities the community offers? NONE.

This place should be shut down immediately!!! My family member’s health deteriorated here. I’m glad he’s no longer at this place. They have no compassion for families. We can’t visit or talk to our loved ones in this facility. My family member never had a working phone in his room. I could never reach anyone. His belongings were lost with each move. He got moved from room to room without any notice. He’s in the hospital being treated for many neglectful things they were supposed to provide care for! He is traumatized! He described them as evil people! DO NOT PUT YOUR LOVED ONES IN THIS HORRIFIC PLACE!!

My mother-in-law was a resident at Collingswood for several years. The grounds were well kept. Her room was always clean. The staff was very friendly and attentive; from front office and administration, to nursing, maintenance, kitchen staff and aides. There were always activities and things for residents to do. There was never an issue with keeping in touch about her care. When she passed, staff was compassionate and caring. I would definitely recommend Collingswood.

I will come back to write more. I will admit right now I am extremely upset. During this time with Covid family is not allowed to see patients and THIS facility decided to move my mother into a room with no phone. When we call we are transferred to the nurse's station and WHEN the phone is answered (usually after 10 or more minutes) family is dismissed to call back. I will admit (and share more later) weekends are the worse for patients and family. It is outrageous I've gone over 24 hrs without knowing what is going on with mother or speaking to her. Again this is just the beginning of my issues with this place. I am not giving the staff a terrible rate because there are a few (very few, again the weekends are worse) who are caring and professional.

Our brother, who was dying of cancer, spent the last days of his life under the care of Montgomery Hospice (MH) at Collingswood. Mentally, he was lucid and coherent. He completely understood where he was and why and could easily express his thoughts. Physically, he was skin and bones and very weak. We feel the care provided was terrible. Here are some examples of the behavior exhibited by the staff: - Our brother had to call home (more than once) and ask us to call the nurse's station for help because they would not respond to the call button (30+ minutes). - He had a colostomy bag that burst because the pressure build-up (a long process) was not relieved as required on a regular basis. As a result, he was lying in feces until a staff member showed up. - Within our brother’s earshot, some staff members laughed at how boney his arms were. - Meds were not always given on time, sometimes not at all. On one occasion, MH intervened and got him an approved drug, yet staff did not administer the medication. We called the nurse’s station and asked why it was not administered, and the response was a nonchalant, "I don't know." - He was very weak and would ask for a plastic cup to urinate in since the plastic urinal container was difficult for him to use. He was trying to avoid soiling the bed and/or floor. The staff said no because cups are for drinking. The issue was finally resolved after we asked for help from MH. - His blanket fell on the floor. The staff member in the room ignored his request for help, left the blanket on the floor and walked out. - While talking on the phone, friends heard some of the conversations between our brother and staff. When he politely asked for assistance, the staff argued and yelled at him, then left. Lastly, we had problems reaching the finance office as no one returns calls. Once again, we had to ask MH to intervene and help resolve a simple issue. There appear to be a few caring and compassionate staff members but not enough to recommend using this facility. Also, when staff members refuse to give their names, it is difficult to recognize those who do their jobs well. Bottom line - our family DOES NOT RECOMMEND Collingswood to anyone. No one deserves the treatment our brother received.

horrifying, filthy, dirty, inattentive staff.

I have a family member who was in rehab, not a good experience. Complained about shortage of staff to care fo rthe patients, not answering call bell when ringing. Facility very clean meals not bad but the shortage of staff is a big issue.

Mixed bag: Almost all staff were caring and worked hard. The problem is, there aren't enough of them--especially on weekends--resulting in long waits for meds and occasional mix-ups. Therapy is a strength here. Food is deficient in appeal, nutrition quality and quantity (in two weeks here I never saw a piece of fresh fruit). It's hard to imagine someone getting well with their food.