Bel Air Health and Rehabilitation Center

Dave Worried

The morale of the staff is always very low. They are short handed, always low on supplies, and over stretched. The food is horrible. I am diabetic, yet was served brownies, cake, orange juice, etc. I ended up buying food, and keeping it in my night stand. The brought me a wheel chair to use, and black, moldy water poured out of its handles. It had been stored in a shed that had a leaky roof, that had a tarp over the roof. The hallways are cluttered. Circuit breaker panels are blocked with junk. Medical nurses have to serve meals to patients, thus, taking away from patient care. A tornado warning occurred at 445pm one day, after all the directors had gone home. None of the nurses or techs knew what to do. Fortunately, no damage occurred. But, I wouldn't recommend this, or their sister facility in Forest Hill to anyone. The building is in need of upgrades. The place is latterly a money machine for the parent corporation.

Provider Response

BArmstrong

My father was recently discharged post hip replacement surgery. When you see your loved one come out remarkably better than when they went in, you know you have found an excellent place. No place is perfect, but BHAR went above and beyond, while having to work within COVID protocols, to make sure my 80 year old father, with mild dementia felt safe, cared for and supported in his therapy. The medical staff did an amazing job of identifying some residual issues post op that needed attention while in the rehab and the physical therapy crew got my dad to a place where he was mobile and stabile to continue his care at home. We are very grateful for the care he received because it put him on a path to recovery we had trouble visioning.

Provider Response

Laur425

I visited this facility and not only are the resident there well cared for but they are Happy. I can tell that Bel Air Health and Rehab want to give the best care possible and the best Customer Service possible. I can see that they are working towards a 5/5 score and can absolutely see that in the near future. I apologize to anyone with differing opinions but we are all entitled to our own; and I am sure there are valid reasons for any complaints- but Bel Air Health and Rehab #1 level of importance is keeping the residents safe, comfortable, and have an excellent care plan that they follow very well.

Provider Response

ashecin

My mom loved her home there. Thank You to station 2 nurses and aids who just loved on my mom. She especially loved physical therapy and speech therapy they were wonderful to her. I did not live close, but they would always keep me inform if there was anything going on with mom I would need to know about. Her doctor there was great. The room was good she loved being by the window. I want to thank all staff for how they treated me and my family. The staff was very easy to work with no matter what kinds of questions we had they were there to help us.

Provider Response

DebB1978

Bel Air Health & Rehab was a great place for my aunt to begin her recovery after hip surgery. All of the staff and therapy employees were excellent and made her stay go very well. Everyone is friendly, including the other residents. I would recommend the therapy dept for any kind of rehab needed. I live out of state and they kept me well informed of everything that was going on during her stay and with her care. The social worker was also excellent and answered the many questions that I had, and helped to get her to appts and then with transferring her to an assisted living facility.

Provider Response

Mariad61

My husband was in Bel Air Health and Rehab after a long hospital stay with the West Nile virus. His rehab included physical ,speech, respiratory, and occupational therapy. He received compassionate care from these therapists, as well as from the nurses and CNAs there.

Provider Response

comedian

The nurses and aides are pleasant and caring. The physical therapy and occupational therapy are very good. The workouts work well in getting you ready to go home. Very pleased. They keep things clean in the rooms and bathrooms. They have a lot of activities for residents.

Provider Response

Reedygirl

The service was terrible, my sister was in there and would ring for a nurse to come in and apparently they were sleeping during the night because she was not able. She had to call me and I had to call the main number and ask to have nurse go to her room. The place was not clean and very cluttered. I was concerned that my sister was there with an infection in such a dirty place. You would ask questions and could not get a straight question, it was like the workers didn't know what they were doing. The staff was friendly, but it hurts now that my sister is gone that she received such treatment during her final days. She was the nicest person and would do anything for anyone but didn't get that back in return. I would not send another person to this facility.

CRMULES

They knew my mother fell, never informed us of it, until she was incoherent and internally bleeding to death! Terrible facility!!! Investigation was done by coriners and hospital, and cause of death was from this fall. But no family was notified of it.

grievingniece

My aunt was sent to this facility to rehab after several falls. The staff was awful. Her care was horrific. Within weeks of being sent there, she developed a bed sore. Every time my family visited her, she was always on the same side, which meant they were not turning her. She could not walk or use her arms and hands. They said they were addressing the bed sore, but that was clearly a lie. Her room always smelled of urine and her hands were dirty. She couldn't use her hands, so it was clear she was not being washed/bathed as she should have been. She was always thirsty, which to me meant that they were not making sure she was hydrated. She was never taken out of her room, so for three months, she just withered away. On her last day, she had to be transported to the nearest hospital because of how bad the bed sore had gotten. It was absolutely horrendous! Within hours of getting to the hospital, she passed. My heart breaks just knowing that her last three months were unbearable. My only hope is that the state shut this horrible place down. I pray for each and every resident that has to be there right now.

sakuradragon58

I would give this place zero stars if I could! This is the worst place ever for your loved ones!! The food is sub standard. They do not follow ANY kind of diet restrictions (ie diabetic low carb, low sugar). They do not give the correct medicine (ie eye drops for macular degeneration). And their communication skills with the family are a joke! And on top of all of that the social services department will lie to you telling you that home health care service ( to which you have to give them the number to) is not provided in your area. Funny thing is that when you personally call the number, the home health care company tells you that they do provide service to your area & that they never even received a phone call concerning your loved one. The only positive thing that I can say is that SOME of the nursing staff & the rehab staff are genuine in caring for your family.

cpritchy

My dad was sent here for rehab, however did have some medical needs....The medical staff was awful....didn't give meds as directed.....didn't answer calls from patient in timely manner....my dad laid in his soiled diaper for hours.....didn't see doctor for two weeks.....we had to be there from morning until bedtime to make sure he was taken care of.....ended up in hospital from there because of severe dehydration....(Because his urine was orange/red) we were told was meds he was on....kept going downhill....finally found out he wasn't on any meds to change color of urine! The place needs serious help with their medical staff.... On a good note.....their rehab/therapy dept was great.....I suppose if self sufficient and not there for a medical need would be ok.....my dad will not be going back there.....

Cooper12345

Inattentive, improper care, wrong medication. We had our Aunt taken out by paramedics just in time. When the paramedic comments that this place needs to be shut down as they wheel her out, speaks volumes.

Grievingdaughter

Bel Air Health and Rehab is awful. Do not send your loved one there. My father went there for rehab after a fall. What a mistake. My father developed diarrhea. I demanded that a c. diff test be done, since he had been on antibiotics. The test was ordered, I obtained not one but two specimens for the nurse, but neither were ever sent. The first was "lost" and the second was "mislabeled". My father was there less than 2 weeks before he died of the c. diff. infection. There was a discharge planning meeting the day before my father's death where all the representatives of the different departments attended. I was supposed to receive a formal invitation to attend. A big deal was made of this invitation when my father first arrived. I never received any notification at all about this meeting. They were proceeding with a discharge planning meeting with only my 92 year old father present. Luckily, I arrived as they were taking him to this meeting which I had never been informed of. The dietitian was talking about how my father was enjoying his evening ice cream. My father spoke up and told her that he never received any ice cream. She apologized and said he would get one that night. It never came. I asked about his weight since my father was having diarrhea. They had not weighed him since his arrival. My father had lost 14 pounds in 9 days!!! I asked about the c. diff. results. The test was never sent. The result did eventually come back positive---after my father had died. Please do not send your loved ones to this awful facility.

SusanETQGX

My dad is in Bel Air Health and Rehab. It is large, the staff is very poor, and the food is horrible. The cleanliness is fair, and the rooms are OK.

ConcernedFamilymembers

This facility is absolutely awful. I have a family member in the center for rehab. The nursing staff barely pays attention to him, only to give him medications--- and even then, he has to ask when the time comes because he's in pain. The rehab specialist was the only person who was seemingly caring in a tough situation. When reaching out to the director for concerns with my family member, her response was "well what do you want me to do?". Beyond this, I witnessed an elderly man fall out of his chair and slam his head on the floor. I rushed to get help and they took their time gathering people to help. They hoisted him up by his shorts and slung him in his bed. Meanwhile, he is waving his hands over his head and they disregarded and said he was fine. Overall, I am severely displeased with the CARE that the staff gives to their patients. If you care at all about your family, you would NOT send them here.

Concernedforparent

The rehabilitation therapists are top notch. The nursing staff is competent. They are alert to changes in condition and alert family when problems arise. However, the nursing staff interacts with patients mainly for medication, doing little of the patient's personal care. To have a relative in this facility requires a real commitment to visit every day and be prepared to spend several hours a day there to make sure your relative is being cared for and kept clean. Like many of the facilities in Bel Air, personal care is left to aides who, with only a few exceptions, are terrible. Poor work ethic from the CNA/NA staff seems rampant in the facilities we have experienced, and especially poor in this one. This may be because the level of personal care required when patients reach the nursing home staff increases exponentially, while the cost escalates disproportionally to the level of care being received. Without family intervention, patients sit for hours in soiled diapers and clothing. There is no plan or set routine for individual patient hygiene. Pushing the call button gets little or no response. Even when a family member is present and asks for patient care, the excuses for not changing diapers are "it's shift change;" "aides are on break;" "we don't have enough people;" "it's almost breakfast/lunch/dinner;" "we're short staffed today;" or just simply not being able to find anyone. My parent has fallen several times trying to get relief from soiled diapers. There appears to be only one aide who actually bathes patients, so patients are rarely bathed. Aids routinely clean soiled patient aggressively with cold wipes, ignoring the patients expressions of discomfort when cleaning sensitive areas. Because they don't change the patients often enough, there was often feces in the clothing, causing them to "lose" the clothes. They "lost"/discolored so much of my parent's clothing that I opted to do the laundry myself. Now they put pants with feces in them in the laundry basket, so I've learned to check all clothing for poop and rinse it out before putting clothing in the laundry. Bringing issues to the attention of the management does not result in any change in aide behavior. Because it is an old facility, the patient rooms and bathrooms are small. Bathrooms are too small to maneuver the wheelchairs in and are shared between two rooms, with four patients using the same restroom. Visitors are required to obtain a key from the front desk to use the one restroom available for visitors. It's a poor system and adds to the stress of visiting, probably designed to discourage visitors from staying too long. Focus is not on the residents. There are few resident areas. If you do not visit, residents sit in the hallways most of the day, with little stimulus. Activities are scheduled at "shift change" for the convenience of the staff. Because space is limited, therapy occupies the solarium.The one resident area is where the "activities" are held. The lobby is dingy and dimly lit. The cafeteria is bright and often available between meals, but there is little privacy, with some residents playing country and rock music for extended periods of time. One courtyard is used for staff smoking and the other was only recently made available to patients. These areas and the porch are only accessible on warm sunny days. Meals have no fresh vegetables or fruit with canned items prevailing. Meat and potatoes are the general fare and the menu has little variation. Many residents leave quite a bit of food uneaten every day. This facility needs a strong injection of "Patient First" philosophy and really needs major renovation throughout the facility. They need to address the poor performance of the aids and either manage more effectively or staff more to accommodate the patients. Meanwhile, if you place someone here, be prepared to visit daily, bring fresh fruit and healthy snacks, do the laundry yourself and advocate strongly for your loved one's care.

Brutus

My father went here after hip replacement, it has been one week and his health has declined tremendously. The nurses seem to be too busy to care and the doctor in charge does not follow through. Seems the only descent employees are the orderlies. We need to get him out of here soon or he will die here.

Christina Scillieri

Overall, I would say the facility was okay. I believe there was room for some improvement though. The facility was clean, and the employees had the skills needed to work there. I suppose my only issues with the place was a few of the nurses I had encountered there. The few nurses I had encountered seemed a bit irritated and almost rude.In the beginning, I just figured they were busy and such, but as the days when on, it stayed the same. This wasn't all the nurses, in fact I had seen some really nice ones, I am talking about the ones working with my grandmother. Also, the nurses didn't check on the elderly there as much as I would have liked. My grandmother's roommate had a smell of urine coming off of her so bad, that every time she moved, the smell took over the whole room. One day, I was there for 6 hours straight and not one single employee came in to check their diapers or see if they even had to go to the bathroom. On the other hand, there were a few things I really liked about the facility. The physical therapist were amazing!! They were very good at their job, and had a lot of patience with the patients.My grandmother was only a temporary resident there, and if I had the option, I wouldn't send her back there.