Park Terrace Health Campus

Angela

My mother stayed at Park Terrace Health Campus for rehab. She was there for a couple of weeks. We were also on their waiting list for a Medicaid bed, but their waiting list is very long. We had some difficulty, and there was a lot of miscommunication. She was there for two weeks before she received a shower. There were a lot of miscommunications, so we had to get the director of nursing and the administrator involved. However, if you take that out of the equation, everybody else there was wonderful, including the physical therapy, and everybody we came in contact with. It just happened to be two specific CNAs and a miscommunication that was the problem. I don't think anybody dropped the ball. The nurses are wonderful. I feel like they are probably a little overworked, and I think they're probably short-staffed, but that's everywhere. They just can't get people hired. My mother had no complaints at all, whatsoever. She was fine with all the food, and she's a picky eater, but she seemed to be okay with it. Everything I saw there was clean, neat, and almost fairly new-looking. It's an old hospital that was converted.

Sandra G McCoy

The room was clean and a nice size. The food was pretty good most days. Rehab service was great. The patient care as far as hygiene was absolutely horrible-my mom was incontinent bowel and bladder. After a week I had to ask about a shower or bed bath. I did speak to several people in management twice on this issue. I wonder how patients are treated that do not have family to come in and check on them. This facility made us a promise on the visit that the didn't provide. I would have given a score of 0 but that was not an option. So disappointed

Rebecca Beamer

This facility needs a total remodel. Obviously, Trilogy is not investing in it. Carpet was dirty, room smelled, couch was filthy and there were ants. Bathroom was not clean. My mother had cancer, I came in the room and she was in severe pain. She said the nurse told her that they ran out of pain pills. Her chest tube was drained at 3am in the morning. I’m the only one who helped her with bathing. Her bed needed changing and the aide handed me the sheets. She was supposed to be released the next day, but her sodium level got so low from LASIK’s pills and she was rushed by ambulance to the emergency room. Sadly she passed away a week later. When she needed rehab, we were informed that this facility was. 5 Star. If I could give it 0 Stars, I would.

Provider Response

Code

The rooms are dirty and smell, the wall has feces on it, the carpets were stained and gross My in law was left in a chair in their own feces and urine for 6 hours until I came in and complained. They wouldn't try to get her up, she had to wait for days for a sponge bath because they told me they only give showers two days a week. I moved them to another facility and upon checking her the bed sore she had was worse and her incision was infected. DO NOT GO HERE EVER.

Robert

My father has been in Park Terrace Health Campus for a couple of weeks now. So far, I'm happy with everything and it seems like a nice place. I'm not disappointed. He's been in quarantine the whole time and he's just coming out of quarantine today. Today's the first time he'll be out of his room. He's just been stuck in his room since he's been there. They had to put him in quarantine because he had never had a Covid shot. He hasn't even got to do anything or meet any of the other people, which I think will help him when he's around some other people his age. He's been locked in his room and none of the other people except the staff could come in his room. He's in skilled nursing. He's in a private room and the accommodations are nice. The food seems pretty good. I'm always just there in the room with him, too, but they got the nurses that come around every couple of hours and check everything to make sure they're OK. Everything seems pretty good. I wish to see him doing stuff. I see activities going on all the time, but I haven't personally got involved or seen what they were doing. That's part of the problem with him being on curfew, but I see that they have a lot of activities available.

Nancy

Park Terrace Health Campus looked like a clean, well-organized, and comfortable place. They let me see the memory side care unit, which obviously is behind locked doors. The rooms would have two people. So basically, that was probably the main drawback for me; it's like a hospital. The room is just like a hospital room. It has two beds in it with carpet. It's probably the only thing that has turned me away from that a little bit; i don't like the idea of another person in the room with my mom and not so much privacy. I know I'm not going to do a private room, but I would like to try to see if there are other places with enough rooms to do just one person. There's a hallway that you can walk around, a sunroom, a living room type area with a TV and a bunch of chairs. It all looked nice. They have an activity schedule daily for the memory side, where they can keep the people engaged and busy if they like to be. The moment I was there, there wasn't anybody doing any activities. It was well later in the day, but they showed me the calendar of activities through the day.