My mom loved the food. The nurses and assistants were nice. Here second room was clean. The activity director came around often and invited my mom to participate.
Our mother had a stroke and we had no experience with stroke patients therefore asked many many questions. The physical therapy staff seemed bothered by our inquiries.
The social worker is where we had our most trouble. Although I was there every day, I was informed of my mom's discharge via a telephone voice mail on a Friday afternoon. She had neglected to order my mom the medical equipment she needed upon her discharge. I spoke with the secretary in administration and was told everyone was gone for the day and she had no way of contacting anyone. I had to call Medicare to stop the process until my mom received what she needed before she was discharged.
I voiced my concerns to the Director of Nursing who listened and assured me that mom would get what she needed before discharge. I also asked to speak with the administrator on two occasions, but he was unavailable,.
Park Terrace Health Campus
Offers Nursing Homes
8 Reviews
Reviews of Park Terrace Health Campus
Nursing Home Reviews for Park Terrace Health Campus
December 28, 2020
I am a friend or relative of a current/past resident
August 02, 2020
I am a friend or relative of a current/past resident
Absolutely do not let anyone stay here. Unprofessional and understaffed. Terrible caregivers.
July 21, 2020
I am a friend or relative of a current/past resident
Awful!!! My wife was there for 4 days .one attendant for 15 people.managment cocky.would not put my dog in there.worst experience ever!!!
May 23, 2020
I am a friend or relative of a current/past resident
While my grand mother was there your staff washed her off only once a week, somehow you broke her arm, let her get assaulted by another resident, and then on 05/23/2020 she died while in your care
August 29, 2018
I am a friend or relative of a current/past resident
Our experience with Park Terrace Health Campus has been great. The staff is outstanding, they take great care of my mother-in-law, and I can't say enough about them. The food is not bad. I spoke to the higher ups because it seems they serve some stuff that the seniors have trouble eating. Like food that's not easy for them to cut up, or hard for them to chew. The place itself is very clean.
February 14, 2018
I am a friend or relative of a current/past resident
My mother-in-law spent some time in rehab at Park Terrace Health Campus for one week, and it was very helpful. The staff was excellent, and the food was fine. They did everything they could do.
August 23, 2016
I am a friend or relative of a resident
My mom stayed at Park Terrace. When we communicated concerns with the staff, it did not seem to be carried over from one person to the next. We wanted her to have milk with every meal and in four weeks, we could never get that to happen. The meals that they brought had nothing to drink. It seemed like a very simple thing. There were times when she was in a diaper, and there were times when we would arrive, and she was dirty. They were understaffed and impacting the patients themselves. They had young people with very little training as compared to the where my mother is now. We encountered problem after problem with her care because there seemed to be no communication. However, the environment was very nice and very clean and without odor. The facility looked good. We were very pleased, but she just was not given the right care. When we pointed out the problems, we were very nicely told that they would be addressed and they were not.
April 11, 2014
I am a friend or relative of a resident
My aunt is at Park Terrace. They have a nice common area where they can sit and watch a big-screen TV. Their dining area is wonderful. The food is good. You go in nursing homes and the first thing that smacks you in the face is the urine. You do not smell that with Park Terrace.
The staff is real good. They have some turnover, but there are 3 or 4 girls who take care of her. They do a phenomenal job. The cleanliness is wonderful. You very rarely ever see anything that needs to be mopped up or swept up. It's taken care of pretty quick. They're the best of everything.
Services and Amenities of Park Terrace Health Campus
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 185462
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 88
About Park Terrace Health Campus
Park Terrace Health Campus is a senior living provider in Louisville, Kentucky that offers residents Nursing Homes. Contact Park Terrace Health Campus for more details on services and rates.
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