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Park Terrace Health Campus

9700 Stonestreet Road, Louisville, KY 40272

(855) 798-2040 (Caring Family Advisor™)

2.6

(12 reviews)

Offers Nursing Homes and Memory Care

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Reviews of Park Terrace Health Campus in Louisville, Kentucky

2.6

(12 reviews)

  • Facility

    2.8

  • Staff

    3.0

  • Food

    2.7

  • Activities

    2.8

  • Value

    2.6

Rebecca Beamer

1

June 19, 2024

I am a friend or relative of a current/past resident

This facility needs a total remodel. Obviously, Trilogy is not investing in it. Carpet was dirty, room smelled, couch was filthy and there were ants. Bathroom was not clean. My mother had cancer, I came in the room and she was in severe pain. She said the nurse told her that they ran out of pain pills. Her chest tube was drained at 3am in the morning. I’m the only one who helped her with bathing. Her bed needed changing and the aide handed me the sheets. She was supposed to be released the next day, but her sodium level got so low from LASIK’s pills and she was rushed by ambulance to the emergency room. Sadly she passed away a week later. When she needed rehab, we were informed that this facility was. 5 Star. If I could give it 0 Stars, I would.

Provider Response

We are genuinely sorry to hear that your mother's stay with us was a negative experience. We would appreciate the opportunity to speak with you directly to learn more about her stay. Please contact our Executive Director or visit trilogyhs.ethicspoint.com.

Code

1

July 24, 2022

I am a friend or relative of a current/past resident

The rooms are dirty and smell, the wall has feces on it, the carpets were stained and gross My in law was left in a chair in their own feces and urine for 6 hours until I came in and complained. They wouldn't try to get her up, she had to wait for days for a sponge bath because they told me they only give showers two days a week. I moved them to another facility and upon checking her the bed sore she had was worse and her incision was infected. DO NOT GO HERE EVER.

Robert

4

February 20, 2022

I am a friend or relative of a current/past resident

My father has been in Park Terrace Health Campus for a couple of weeks now. So far, I'm happy with everything and it seems like a nice place. I'm not disappointed. He's been in quarantine the whole time and he's just coming out of quarantine today. Today's the first time he'll be out of his room. He's just been stuck in his room since he's been there. They had to put him in quarantine because he had never had a Covid shot. He hasn't even got to do anything or meet any of the other people, which I think will help him when he's around some other people his age. He's been locked in his room and none of the other people except the staff could come in his room. He's in skilled nursing. He's in a private room and the accommodations are nice. The food seems pretty good. I'm always just there in the room with him, too, but they got the nurses that come around every couple of hours and check everything to make sure they're OK. Everything seems pretty good. I wish to see him doing stuff. I see activities going on all the time, but I haven't personally got involved or seen what they were doing. That's part of the problem with him being on curfew, but I see that they have a lot of activities available.

Nancy

4

September 15, 2021

I visited this facility

Park Terrace Health Campus looked like a clean, well-organized, and comfortable place. They let me see the memory side care unit, which obviously is behind locked doors. The rooms would have two people. So basically, that was probably the main drawback for me; it's like a hospital. The room is just like a hospital room. It has two beds in it with carpet. It's probably the only thing that has turned me away from that a little bit; i don't like the idea of another person in the room with my mom and not so much privacy. I know I'm not going to do a private room, but I would like to try to see if there are other places with enough rooms to do just one person. There's a hallway that you can walk around, a sunroom, a living room type area with a TV and a bunch of chairs. It all looked nice. They have an activity schedule daily for the memory side, where they can keep the people engaged and busy if they like to be. The moment I was there, there wasn't anybody doing any activities. It was well later in the day, but they showed me the calendar of activities through the day.

NLH

2

December 28, 2020

I am a friend or relative of a current/past resident

My mom loved the food. The nurses and assistants were nice. Here second room was clean. The activity director came around often and invited my mom to participate. Our mother had a stroke and we had no experience with stroke patients therefore asked many many questions. The physical therapy staff seemed bothered by our inquiries. The social worker is where we had our most trouble. Although I was there every day, I was informed of my mom's discharge via a telephone voice mail on a Friday afternoon. She had neglected to order my mom the medical equipment she needed upon her discharge. I spoke with the secretary in administration and was told everyone was gone for the day and she had no way of contacting anyone. I had to call Medicare to stop the process until my mom received what she needed before she was discharged. I voiced my concerns to the Director of Nursing who listened and assured me that mom would get what she needed before discharge. I also asked to speak with the administrator on two occasions, but he was unavailable,.

bpaul

1

August 3, 2020

I am a friend or relative of a current/past resident

Absolutely do not let anyone stay here. Unprofessional and understaffed. Terrible caregivers.

barons

1

July 22, 2020

I am a friend or relative of a current/past resident

Awful!!! My wife was there for 4 days .one attendant for 15 people.managment cocky.would not put my dog in there.worst experience ever!!!

devildogdad

1

May 23, 2020

I am a friend or relative of a current/past resident

While my grand mother was there your staff washed her off only once a week, somehow you broke her arm, let her get assaulted by another resident, and then on 05/23/2020 she died while in your care

Pauline

5

August 29, 2018

I am a friend or relative of a current/past resident

Our experience with Park Terrace Health Campus has been great. The staff is outstanding, they take great care of my mother-in-law, and I can't say enough about them. The food is not bad. I spoke to the higher ups because it seems they serve some stuff that the seniors have trouble eating. Like food that's not easy for them to cut up, or hard for them to chew. The place itself is very clean.

Linda

5

February 14, 2018

I am a friend or relative of a current/past resident

My mother-in-law spent some time in rehab at Park Terrace Health Campus for one week, and it was very helpful. The staff was excellent, and the food was fine. They did everything they could do.

Shannon240776

2

August 23, 2016

I am a friend or relative of a resident

My mom stayed at Park Terrace. When we communicated concerns with the staff, it did not seem to be carried over from one person to the next. We wanted her to have milk with every meal and in four weeks, we could never get that to happen. The meals that they brought had nothing to drink. It seemed like a very simple thing. There were times when she was in a diaper, and there were times when we would arrive, and she was dirty. They were understaffed and impacting the patients themselves. They had young people with very little training as compared to the where my mother is now. We encountered problem after problem with her care because there seemed to be no communication. However, the environment was very nice and very clean and without odor. The facility looked good. We were very pleased, but she just was not given the right care. When we pointed out the problems, we were very nicely told that they would be addressed and they were not.

Linda80020750

5

April 11, 2014

I am a friend or relative of a resident

My aunt is at Park Terrace. They have a nice common area where they can sit and watch a big-screen TV. Their dining area is wonderful. The food is good. You go in nursing homes and the first thing that smacks you in the face is the urine. You do not smell that with Park Terrace. The staff is real good. They have some turnover, but there are 3 or 4 girls who take care of her. They do a phenomenal job. The cleanliness is wonderful. You very rarely ever see anything that needs to be mopped up or swept up. It's taken care of pretty quick. They're the best of everything.

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Services and Amenities of Park Terrace Health Campus in Louisville, Kentucky

General

  • Resident Capacity: 88

Medicare

  • Health

    5.0

  • Overall

    5.0

  • Quality

    3.0

  • Staff

    3.0

Medicare Provider Number: 185462
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Park Terrace Health Campus in Louisville, Kentucky

Park Terrace Health Campus is located in Louisville, KY, and offers a variety of care types including Skilled Nursing Care, Memory Care, and Short-term Rehabilitation Care. This community provides private rooms, each equipped with a kitchenette, allowing residents a bit of independence in preparing meals and snacks. The focus on different care types ensures that residents receive the specific support they need, whether they are recovering from surgery, living with memory-related conditions, or needing long-term skilled nursing care.

The amenities at Park Terrace Health Campus are designed to enhance the living experience of its residents. The community features outdoor common areas and a garden where residents can enjoy the outdoors, as well as on-site parking for visitors. For active seniors, there are organized activities and programs, group exercise options like yoga, and health and wellness activities. Additional amenities include an emergency response system, meals provided, transfer assistance, salon services, spiritual activities, and even facilitated field trips. The campus also offers WiFi access and communal dining areas, promoting social interactions among residents.

Services at Park Terrace Health Campus cater to the diverse needs of its residents. Physical and occupational therapies are available for those requiring rehabilitation, while a nutrition specialist and chef ensure dietary needs are met, including special diets for conditions like diabetes. General transportation services make it easy for residents to attend appointments or outings without hassle. The presence of nurses on staff and on call, along with medication management services, ensures that healthcare needs are promptly addressed. Housekeeping services maintain a clean and comfortable living environment, making Park Terrace a well-rounded choice for senior living.

Map of Park Terrace Health Campus

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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