Klondike Care and Rehabilitation Center

My husband is at Klondike Care and Rehab Center. The staff is very caring. They interact with the patients constantly. Even on their breaks, they were outside with their patients. They always speak to them by name. They are more like a family that staff. The administrator in the nursing facility always makes it a point in helping and they are always out with the patients during the day. They don't stay in their offices. I think the care that they give the patients is better than what my husband had received in other nursing and rehab places. They have private room. But my husband is in a semi-private room. The rooms were very clean and adequate. They have a lot of daily activities. They have people who come in and provide entertainment. They have outings once or twice a month for people who are able to go out. The food is adequate. However, I don’t think the food is as good as it can be.

Dad lived here for about two months. We chose this facility in large part because it was close to Dad's friends and church. Initially, we found the staff very helpful and attentive. The facility seemed small for the number of residents, especially given the high percentage using wheelchairs. And there were body/fecal odors occasionally, which concerned us a bit. Before moving Dad there, we talked with the staff at length about some dementia-related behaviors which could cause trouble. They assured us they could handle it, perhaps with medication adjustment if necessary. But when the behavior manifested, they sent him out to a geriatric psychiatric facility for an extended stay, with no prior notice to us or other options given. It was quite traumatic for Dad. After trying to work with staff to find out if Dad would be allowed to return and what measures would be taken to avoid this in the future, and getting completely different answers from various staff members, we decided Klondike was not the place for Dad. We moved Dad to a different facility, where he has lived peacefully, well-cared for, and without incident for the last six months.