Legacy Reserve at Fritz

jinniferlexky

Although a fairly new building, there are a bit of maintenance issues and when reported, they don’t always get addressed. This is definitely a for profit company. The staff lacks that empathy you would expect your love one to be receiving. Administrative staff contradicts its policies and one another, are not very responsive to repeated problems and aren’t familiar with the policies. They make many accounting mistakes and blindly charge extras without no documentation. Food orders are often inaccurate though we realize the pandemic has affected food supply. I would encourage you to look elsewhere as this company is having growing pains. The sells point of offering some transport is never available.

KM

We found mom a nice place at Legacy Reserve at Fritz. It was within our budget and it's a nice place. They have two places for them to eat, whether they wanted to dine-in like a restaurant, or they had a place where you could order a hamburger. They had a theater and an indoor saltwater swimming pool. The fitness area was huge with TVs. The apartment had a full kitchen in it, and it's brand new with granite countertops. It's bright, and the ceilings in there had to be at least 10-foot tall, which amazed me, so it's real airy. The seniors that were walking around there were happy, talking, laughing, and joking. It's a nice place. The staff was friendly, very informative, answered our questions, and was very thorough about showing us around and showing us all the humanities and letting us know about the security, about how if something happened to mom, what the procedures for that are. He was great. I saw the menus and he explained to us how the menus change and mom's gonna love it. She gets a full kitchen, a living room, a bedroom, and a bathroom, and her laundry is in her apartment.

Charlene

I did a tour of Legacy Reserve at Fritz. I think the only thing that kind of put me off would be the location; it was not as easy to get in and out of. It was on very busy roads, it was just a little more difficult, that was the only drawback. That was not a big drawback, but it was just a very busy area. The people were nice and efficient; I had to be with Jacqueline, who was in charge of the memory care. It was very clean and efficiently run. They had an outside garden and they had things planted that the residents could grow if they wanted to, and they had access to that outside area. I think that's nice.

ReveiwerRD#061621m

My wife and I both toured Legacy Reserve at Fritz. We liked it. it's a very nice place. It's relatively new. I think it's only been open about three years. It seems to have all the amenities. Some of the nice things are an indoor saltwater pool and have water aerobics, which is nice. Their food was OK, but it wasn't great. It didn't rank too high on that. The staff were very nice and very helpful. There are a lot of people that are living there that lived in Frankfort, and some of them I worked with; there were people that we knew. It's in a good location, and it is well taken care of. It's still on our list; we haven't marked it off, but it's not number one. I haven't found the activities to be all that different from place to place. They all seem to have quite a few activities for people. They have movies, exercise classes, parties for special occasions, and so on and so forth. We looked at a studio, and it's a reasonable size for a studio. There's not a lot of room. It was OK. It's fairly new, so it's well designed and well laid out. They have a nice courtyard with terrace, fountains, tables and umbrellas and so on. It's very kept up very nicely. The staff was very good and very nice. Instead of eating in the dining room with the regular selections, they had us sit in a little bistro, and we ordered off a menu that was all sandwiches. What we had was kind of average.

Jo

Legacy Reserve at Fritz has all the amenities and even a pool. They have everything you could want, like an exercise room, and a theater where they have a gigantic screen and the residents can watch ball games. My sister had a nice big 2-bedroom apartments with big windows that were perfect for her plants. It was a very nice place but it's expensive. They have little restaurants you can eat in, they have a dining room, a little bistro and 2-3 other restaurants you can eat in. It was just a very nice community.

Don Firsdon

Legacy Reserve at Fritz was new and very big. It had hard granite and polished floors, and the noise seemed to reverberate back and forth because of the hardness of the walls and floors. The staff was a little overbearing. There's just too much interaction with the staff.

Betty

The food here is top notch! This is a beautiful facility that is very modern and includes many amenities. Ultimately my mother chose another home that seemed to be a better fit for her, but this was a very close second. I would strongly recommend it based on my two visits.

GR

The accommodations were absolutely beautiful and every apartment had a balcony. The staff was accommodating, inviting, and hopeful. The food was good and there were three different areas where people could eat: a café, a formal dining area, and cafeteria upstairs. They also had a salt water swimming pool, activities, yoga, a salon, and a courtyard. There's also availability of additional care for independent seniors, or they can contact outside help if they needed more assistance with care and wanted to stay longer in the independent living level instead of moving to assisted living. The memory care unit had 24-hour nursing staff available to help with meds or light housekeeping. The place was gorgeous, and they had extra benefits for veterans. They were across the street from a shopping center with restaurants, and they take the residents over there or to church.

Mary

Legacy Reserve at Fritz Farm was top-of-the line, and the staff member who gave us the tour was very professional. We moved along the tour with ease, and she was very informative. The place was very clean and I liked the different choices in the sizes of rooms available. Plus, I find that the price was also reasonable for the services provided. I saw the interaction between the staff and residents, they would talk to them and call them by their first name, there was laughter, and they were engaged.

Louise

Everything at Legacy Reserve at Fritz was excellent. The community was brand new and top of the line. They had an exercise room, a heated pool, beauty salon, and more, and had everything pretty much covered. The rooms were gorgeous. We were invited back for a meal.

SB

My friend is going to move in to Legacy Reserve at Fritz in September. They were pretty much incomplete. It's brand new and it's in the process of being built, but part of it is finished. It was absolutely great. We met with the lady named Jackie and she was very thorough. We went into a model because they did not have a finished one for us to go into. The thing that really sold Audrey was the kitchen, because it was the only unit she visited that had a dishwasher. She wanted a stove and a dishwasher because she still enjoys working in the kitchen, and that was the decision maker for her. Also, she said if she doesn't feel like cooking, she can go down to the dining room and have dinner. She is not ready for someone to totally take care of her and she still wanted to be able to be independent. However, they were supposed to have a food tasting, because you couldn't go to the dining room because it wasn't finished. They were supposed to have this really high quality chef hired to cook food. We thought we were actually going to a food tasting, but when we got there, there wasn't enough food for people to even taste. What we were served was not high quality or anything. It was chicken salad and a fruit bowl basically with some brownies. That is the only thing I would rate them poorly on. We're hoping when the dining room opens that that will be much better. We don't know what to expect as far as food goes because we never had a chance to eat in the dining room.

Judy

I did a quick tour at Legacy Reserve at Fritz. It's not totally finished yet. It seemed very nice, and it seemed that it is going to have lots of amenities. I only saw 1-bedroom floor plan that was finished. It was very nice, very new, and it looked great.