The Barrington of Carmel

Laura

My mom will be moving into The Barrington of Carmel. The tour went fine. It had all the amenities we wanted. It had tiers for assisted living, skilled nursing, and dementia care, which is what we were looking for. It's close to my home. My mom could afford it. The staff members were polite, kind, very informative, and professional.

Two Concerned Daughters

Our parents were one of the first residents. They were happy and enjoyed living here until about 2 years ago. Prior to Covid, many changes started taking place that were all negative. Staffing issues, difficulty with management, decline in quality of meals, amenities decreased while fees have increased tremendously. Many of the amenities that were included in the very expensive monthly fees have been discontinued. The facility was sold to a different organization, BHI, and it’s all about the money. The Managers and Executive Director will not return phone calls. The Security Staff has been cut, the wait staff has been cut, the front desk hours have been cut. The shuttle Bus is now very expensive and an extra fee. The dining room is only open 2 evenings a week with the explanation that they cannot find employees to hire. The food choices, preparation and quality has declined with the new ownership. Our parents are not happy there anymore, due to their regular disappointments and upsets about the negative changes. The Housekeeping Crew is pathetic inadequate. The crew is not allowed to touch anything or move anything………which results in them vacuuming a small pathway and that’s about it. Toilets, sinks, shower, countertops, floors never appear cleaned. The air vents are never cleaned, they are filthy. Recommend interested families to avoid facilities by BHI.

Drastic Decline

Starting out almost 5 yrs ago when we first moved my parents into The Barrington it was great, great staff, great food, great care, beautiful facility, rooms are very nice, but before my father passed things began to decline terribly, staff was leaving in droves, even the EXD left, the AL dir got fired, and it has declined more and more, we had to hire our own private caregiver due to the poor care of the LPN's, CNA's the good ones leave bad ones stay. We just recently moved my Mother out she is almost 91 yrs old and they told us we could no longer have her private caregiver (after 4 yrs) and suggested she be move to skilled, which is over double the cost! They were not willing to work with us at all. They tried to blame it on COVID, however it was almost 7 weeks into COVID already! The EXD, AsstEXD and even the CEO lack compassion and only care about the bottom line. They could not even tell us what their policy or procedures are during COVID. We had to move my Mother into a Hotel in order for her to retain her Caregiver, we then moved her into a new facility and they have been over the moon helpful! AND they allow her to have her CG. The Barrington is beautiful from the outside, however I would not take my loved one there ever again!!!!! Huge amount of money for very poor care! In this situation you DO NOT get what you pay for! I have watched a ton of staff leave over the last 5 yrs! This facility has Independent living, (buy in) Assisted living (which they rather not have to assist those in it ) Skilled care and Memory care.

Richard

My mother was in rehab at The Barrington of Carmel. The food was pretty good. We got to eat in the assisted living dining facility, and that was a 5. It's much newer and cleaner and more upscale than where she is now. The views were nicer and there were more trees. The staff was very attentive.

Linda Yu Picard

The Barrington of Carmel has been a wonderful home for my mom, Being a social person, she has had many friends and activities to engage in, and enjoys greatly the various opportunities the Barrington offers. The Masterpiece Living program has stimulated her physically, socially and spiritually, and she continues to grow and learn! We are so grateful to know she is in such a wonderful place-so well taken care of!!

Jyu

In my 2 years of living at The Barrington of Carmel, I have enjoyed being part of this community of caring residents and attentive staff. In addition, I appreciate the great location and cultural opportunities all around. As a retired librarian, I am using my skills to serve as a volunteer here at The Barrington. This is indeed Masterpiece Living for retirees!