TrueCare Homes - Auburn

Renee

I visited TrueCare Homes. They seem very organized, very personable, and they answered all my questions. They seemed to really understand what I needed in the care of my mom. Even with all this COVID stuff going on, I was able to take a tour of one of their facilities. They went through everything step by step. I felt that I was very informed. You can go in as assisted living, and when you need more assistance, they give more assistance. The rooms were really nice. They were private rooms and you could decorate them the way you wanted. Although they offered a single bed, we could bring mom's bed in if we wanted to. They had not only a living room, but a sunroom for the people. They had a nice outside area that was fenced in. They've made it very home-like. They had different homes. They had houses that had four residents in it, and they do elderly care. They have full-time staff members. It's really a sweet setup in that they feel like they're still living in a home rather than a large nursing home. They have four residents per house with at least two people 24-hour care. They have activities, and they take them to their appointments. They even have in-home care, so that if mom is not quite ready to go to a facility, they could do homecare until she was ready to go into the facility. They have several levels of care, which is very helpful. They have a nice dining area and a nice table for everybody to sit out with little placemats. The administrator and the head nurse were very open and very nice. The administrator was on vacation when I first called, and he took my calls while on vacation, and set up an appointment for when he got back. That's above and beyond. The hallways, the doors, the bathrooms, everything was handicap accessible.