Celebrate Senior Living of Niles

Ann

My husband was in Celebrate Senior Living of Niles just this past month. He wasn't even there for two weeks and now he's in the hospital. He's in the nursing home section and they have a floor that's strictly for that. I chose them because they had 5 stars on the Medicare site. He had a very nice room the first week that he was there, and he was very well taken care of. Even when I came to visit, they let me know what was going on with him and what was done. On the second week, he was transferred to the other side of the fifth floor because they needed his room for a COVID patient for isolation supposedly. When he got to the other side, he didn't get nearly the care that he got in his first room. They didn't check on him. They were very short-staffed on that side and people didn't know what they were doing or what needed to be done. They weren't told that he needed to be fed and all the care he needed like in the first room he had. He had complained of chest pains to the nurse and the nurse instantly went and called an ambulance, and then he was taken to the hospital and he's been in there the past week. On the first side, the staff was really good. They were very friendly and they took care of him and they fed him and they told me what he ate and how his day was going. On the other side, he got very little care. They did not feed him or take care of him. He was in pain and when he asked for something for pain, they didn't come and give him anything for pain. They had physical therapy and different programs on the first side he was in. The people on the other side that he was sent to didn't need as much care as my husband. They were able to be in wheelchairs and taken for recreation and many other things. Some of them had Alzheimer's and memory loss and so forth, but my husband is bedridden because he has Parkinson's and he needed a lot of care. I didn't happen to see any activity, but one time I happened to sit down with one of the residents enjoying the day and he said he liked it there. I hope that they treat my husband well when he comes back there. It's an older building, and I saw that they only had two elevators and one was broken. It's a little pricy, and I didn't expect it to be that much.