Spring Lake Rehabilitation Center

J F K

My wife and I moved to Central Fla. in 2003. Not long after arriving I had a popliteal knee aneurysm that required leg by-pass surgery. The surgery was successful. I choose to rehab at Spring Lake Rehabilitation. A few years later I needed knee replacement surgery. I choose again to rehab at Spring Lake Rehabilitation. Three year ago I had blood clots in the toes of my right foot. The doctors made a gallant effort to dissolve the clots but gangrene set-in which required amputation of 4 toes. With the help of a Spring Lake nurse who prayed with me to overcome my anxieties both before and after the amputation surgery, I again rehabbed successfully at Spring Lake. In February of 2021 I tripped and “Fell Up” our home entrance steps and cracked a shoulder bone. (No I was stark sober!) Surgery was not required but rehab was so it was back to Spring Lake Rehab. Just a month and a half later I learned I had lung cancer. The top lobe of my left lung was removed. My previous successful experiences took me back to Spring Lake. Through each of my stays at Spring Lake I was impressed with the standards of excellence by the staff of physical and occupational therapists and the nurses. Oh it makes a difference that the rooms are all private. J F Krzysiak Note – this post should not be used to make medical judgments.

S. P.

My grandma was here for two weeks. She was first put into their Covid ward and everything was fine. We got daily updates and the nurse who took care of her was very kind. But when she was moved to general population, everything went down hill. She started getting sicker, we could almost NEVER get ahold of a nurse and was almost NEVER called for updates. She eventually got dehydrated was told she was on IV for fluids, but the day she was supposed to come home, we were told she had C-diff and was so dehydrated, her fingers and toes were blue. They sent her to local hospital where she passed a few days later. Do NOT send your family here! They will be treated poorly, have NO updates and also, they wash ALL the patients clothes together! When we went to retrieve Grandma's belongings, they sent them up with her clothes missing, and someone else's feces stained clothes and a notepad from maintenance! And they had lost her glasses, too! This facility should be investigated!

Hog7244

My Friend is there. Well food is horrible. Staff don't care and do there jobs. What is really going on ?

Karen A. F.

Room #105 was the room that my dad spent some horrible days in while instead of getting rehab and getting better they neglected him. My dad was moved to Spring Lake Rehab on 2/7/21 after being hospitalized since 1/12/21 with Covid and complications from Covid. The first few days there when I talked with my dad he was anxious to get better and ready to work hard to get home. On 2/13 I talked to my dad 3 times and each time he was more and more lethargic and not making any sense. My dad was as sharp as a tack prior to this day. I talked with my sister and she called my dad too and thought the same thing. I called to talk with the nurse's station on his floor and was brushed off saying my dad was fine and just tired. Same thing happened on Sunday morning with the irrational conversation and again called the nurses station literally begging them to check my dad and telling them that something was wrong, my sister also made numerous calls to the nurses station asking the same thing. Again the incompetent nurse brushed us off. By the next day my dad was not answering his phone and again told he was sleeping and tired. We continued to ask that he be checked by a doctor. Later that day my sister called in the middle of the Spring Hill Staff calling 911 to transfer my dad to Winter Haven Hospital. He was admitted with a severe UTI infection, pneumonia and low blood pressure. My dad was neglected by the incompetent staff at Spring Lake. I beg you not to send your loved one there. My dad passed away on 2/25/21.

DougandDeb

You will not get updates on your loved ones change in condition. You will have to call the facility to get medication and have the nurses take it to your loved one. You will be told your loved one is refusing therapy and food when in fact your loved one is actively dying and is unable to participate. You will be told they cannot provide services anymore because your insurance won't pay if your loved one continues to be noncompliant. You will wonder if your loved one is suffering because there is NO communication. They will have to lay in their bed until the Hospice angels come to remove them from their bed and can get medication to help them die with dignity. I struggle with knowing my mother had several Days all alone while she was dying at Spring Lake. She died the day after she left there. Hospice stated they had a difficult time getting her pain under control. Spring Lake is all about profits. Don't let the beautiful surroundings fool you.

CAdamson

Our family was at a loss of what to do for our mom because she could no longer take care of herself. We met with the staff at Spring Lake and they are the best. They helped us with everything and assured us mom would be taken care of. The facility is very clean, her room is semi-private and very nice. They cook her meals to satisfaction. She enjoys playing bingo and also ice cream parlor day. During Covid-19 they kept her connected with us through Facetime. We as a family are so pleased and happy that we chose this facility for her long term care.

Crystal Trombley

Do not send your loved ones here! My grandma spent a few weeks here and it was horrible. The staff are insensitive to their patients needs. My grandma was a very abled body person as of March of this year. However, due to kidney failure that totally changed. She had been in and out of the hospital for months. She couldn't walk anymore by herself. The staff would let her sit in her feces for hours till she was red and sore. The night before she died my Aunt and grandma begged your nurses to call 911 they refused for hours! You know what is super sad. You choose to hire these people! Your staff choose to be in this profession and yet they are not caring to the patients at all. We all are thousand of miles away. We all took time off to come down to help her and she didn't want to keep the burden on her family. This is why we choose rehab. We relyed on YOU, and you failed us! Multiple family members struggled for days to even reach my grandma! Sometimes the phone was just out of reach. You would think a nurse to someone who can't move on their own anymore would know to keep that close by! You are lucky you get to keep your doors open. If I had it my way you would be out of business! You choose this profession....ACT LIKE IT!!

Kimberly trombley

Worst place ever. I was on the phone with my mom for 4 hours and we were both begging staff to call 911 but they refused. Finally at 11:30pm, I said “you call 911 or I will”. That was Tuesday night. She passed away this morning. The aides are rude, insensitive and take their sweet time. They gave my mom a hard time with needing to be changed frequently due to frequent diarrhea. My moms skin was so red, sore, irritated and painful but no one cared. Heartless!!!

pissed family member

After 7 weeks of PT, my husband list all strength in his legs. They laid him in bed all day! They didn’t feed him properly. They caused him mental anguish. They put his air intake at risk by not using his cpap their staff is lazy. The staff does not communicate with the family.

John RG

Our Mom was a resident of Spring Lake for approximately 15 months, having initially been sent there for rehab. Speaking for our entire family, we could not have been more pleased with the facility, the care, the compassion, understanding, friendliness and professionalism. Each staff member, regardless of position, was polite, courteous and friendly, addressing you by name and generally inquired how our Mom was doing. Keeping the family up to date on a relative's situation is paramount and the people at Spring Lake were absolutely superb in accomplishing this. There are many and varied daily activities for the residents, from a movie theater to live entertainment and festivities and everything in between. The room our Mom was in was semi-private, which was never an issue, and extremely clearn. In a difficult business, under difficult situations, they were saints. I highly recommend Spring Lake Rehabilitation.

Sherri

Spring Lake is beautiful and they take very good care of my mother, so I don’t have any problems whatsoever. They bathe her, feed her, and do everything for her. The staff is great, and majority of them know our names. She’s in a shared room, but in the rehab side, you have your own private room, with a big bathroom, and a shower where you can roll your wheelchair in. On my mom’s side, they have a bathroom which has a toilet and a sink, and they have a shower room where the nurses or CNAs come and roll her up for actual showers. They have a monthly calendar, like 1 or 2 days a week they have ice cream, and if the residents cannot go down to get ice cream, they bring ice cream to them. They have a bistro that serves soup, salads, and sandwiches, you can eat there if you don’t want to eat in the formal dining room, or the nurse can bring it to the room for you. They have Karaoke, christian singing, they played Bingo, they celebrate the resident’s birthday monthly, and they have “pretty nails” for the ladies. They have a beautician/barber there, and of course you pay for that, but the first haircut is free. It’s very clean, it doesn’t smell, and it’s almost immaculate. The staff is very attentive, administration is great, and the director, Dan, is very good with names.

harleybear

BOTH OF MY PARENTS HAVE BEEN THERE SEVERAL TIMES FOR LIVE IN REHHAB AFTER A HOSPITAL STTAY. THE ROOMS ARE BEAUTIFUL AND VERY CLEAN. THE ENTIRE STAFF ARE GREAT WITH RESIDENTS ,. BOTH OF MY PARENTS ARE 91 YEARS OLD AND THEY LOVED THE STAFF.

elderly young

My problems were many, couldn't walk, and needed help going to the pot. My care was nearly 24/7 for a couple of weeks. My rehab was twice daily working on my leg strength, and working on my other body parts to function properly. I can say, The nurse's and the Therapist's worked together as team. At no time was I every neglected. needless to say, I was no angel to deal with. Thank you to the staff, I pray that Spring Lake never changes, they are the finest facility in Winter Haven,

quality is # 1

This place is the place to be. My mom was there for Rehab several different times. Outstanding therapist. The administrator is very involved and I’ve been to others locally and never once saw anyone. I would highly recommend this place for anyone needing Rehab. Staff is sweet and caring. There is definitely no place like home but this is second to none.

bobier

The place is very nice but the staff is very lazy and rude not happy my mom has went down hill sense I put her here looking for another place

Elliott S. Marovich

I've had a great experience with this facility from being an out patient strengthening my knee's muscles prior to having them both replaced to being an inpatient after the knees were replaced. This facility is exceptionally clean and modern with all up to date equipment in their physical and occupational therapy gym's. The physical and occupational therapists are some of most professional individuals you can have providing you the therapy you need. The RN's and CNA's were skilled and professional at all times. Would I use this facility again if necessary you bet I would without hesitation.

Grandma's care was great

My grandma was there and it was great. My mom and I felt comfortable with her there. They were clean and offered alot of activities. The staff was extremely professional and knowledgeable.

Marcattjack

My mother was here for the past few months and recently discharged home. Everyone from the therapists to the nursing staff treated her like she was their mother. The amenities like private rooms and bistro were very helpful to us when we visited. There were many comfortable places to gather like the library and living room when my mom was getting bathed or changed. I would highly recommend this facility.

Happy and content 2015

My grandmother was a patient there and it is an outstanding facility. The cleanliness of this facility is also out of this world. The amenities they offer are out of this world. They have a food area that was great, friendly, and courteous as well. They have the cutest ice cream.parlor, which my grandmother loved and wished it was open more, but the ice cream is amazing. I felt very comfortable with her being in this facility compared to others that I visited. If she ever needs to have another rehab, I will definitely recommend spring lake rehab.

William110803650

Spring Lake Rehabilitation Center was a very exquisite place. It is almost too good to be true. It was very nice. They had a theater room. It was fancy.

mominflorida

AWFUL!Don't be fooled..They are the least compassionate people I have ever dealt with.Make my mom stay in bed,and wear depends.Due Diligence,i wish I had researched before I transferred..