Spring Haven Senior Living

Linda

I visited a friend at Spring Haven Senior Living's independent living. The overall outward appearance of it was nice. It looks like a nice condo apartment building with lots of facilities around it. The landscaping and everything else look pleasant. When you walk in, it's like going to a nice high-end apartment or a hotel. The least I like about it is the layout inside. It made me feel like I was a rat in a maze and it gave me claustrophobia. I'm totally into safety because I'm a first responder and that looked unsafe. My friend is disabled and everything there is at weird angles and narrow. The halls were a maze. We were just on the first floor and my friend was in a wheelchair having a hard time going up. It turned and twisted with sharp corners. It almost seemed illegal to me. It's very narrow and the colors were dark browns and grays. They didn't have enough bright light in the hallways. The corridor went uphill so if you're in a wheelchair that's not an electric wheelchair, you would need to pull yourself up because it's a steep thing. I thought if anybody was disabled in there, they wouldn't be able to get out fast enough, even though they saw all the exits. It was scary for me. My friend's room had a window and nice flooring. It was a 2-bedroom with a nice bathroom and bedroom. It has nice storage spaces, a kitchenette, a living room, and two nice bedrooms. It was nice but the paint was so dark and only had one window. He has his own kitchenette. He only has one meal delivered to him and he does the rest of his cooking. The staff were very friendly and helpful. You can tell the people there just love them. They were outgoing and friendly to everybody that came into their main lobby. You could tell the interaction between people was very nice.

Linda

I am moving into Spring Haven. It's fantastic. It's everything I want in assisted living and more. They're in the process of remodeling. The rooms are nice. The assisted living is in one area. They have a chef who does all the meals. My daughter and I had dinner there, and it was amazing. It was better than most restaurants. They also have snacks available 24 hours a day. The facility is beautiful. They have a beautiful swimming pool. They sit on a lake. If you have somebody who has a boat, they can put it in the lake, and then you can get on their boat and go around the lake. The staff is amazing. I really feel like I've died and gone to heaven, and that's how good this place is. They have everything.

Kerry

My mom was at Spring Haven. We chose it because it was in her price range and her location. It was an adequate facility. I thought the staff members were very competent. They did a good job. My mom's living space was very nice. It was a one-bedroom apartment. In terms of activities, they have a library, a game room, and a pool. There was plenty for her to do. I thought the food was pretty good considering it was institutional food.

Nicole

My husband will be moving into Spring Haven Retirement. It was pleasant. They're in the process of enlarging and renovating the place. Everything is going to be repainted and new and fresh looking, so that's a positive. I like the fact that they have options for meals. They have three options for lunch and dinner, which is nice. The rooms are larger than other places. The staff was very helpful. They have activities.

Elizabeth

Spring Haven seemed to be too large of a facility for us. It's not that cozy of an atmosphere. It's more costly also, so that was another deciding factor. They had an outdoor secure area. It seemed to be not as homey. It was a little bit too big. The staff who took me around was friendly, personable, and informative. No issues with the staff.

Cassandra

Spring Haven Retirement had the smell of urine and the quality of care just did not seem to be there. My sister and I were very, very turned off by the place and it was supposedly one of the better ones. The staff there seemed very nice, but there was one lady sitting in a wheelchair by a door and from the whole time I walked in trying to get through that door, nobody even acknowledged her. They completely ignored her. I'm sure there are times when people are busy, but I just felt like at least somebody should have acknowledged her and tried to help her in some way. It was just not a very happy environment. The rooms were not that bad. They're simple and clean. They only showed me the empty ones, so I didn't see any that had residents in them. They didn't have a lot of amenities, which I'm sure from memory care they wouldn't, but as far as the rooms went, they looked OK. The building was pretty rundown. The paint on the walls was really bad. It just looked horrible. The trim and everything was rough-looking and the floors were even really old. If people were putting that kind of money into a place like that, you're talking about $2300 a month and I understand a lot of that is for staffing, you would think some of that money would go into the care of the building and the structure and all of that. They have one activity going on in a very small area with some of the residents and it was like a snack time or something like that and they seemed to be doing OK. Nobody looked like they were in distress or anything. So, I had no complaints about that part.