
Lake Howard Heights
Offers Assisted Living and Independent Living
Reviews of Lake Howard Heights
Assisted Living Reviews for Lake Howard Heights
August 27, 2019
I am/was a resident of this facility
July 22, 2019
I am a friend or relative of a current/past resident
January 28, 2019
I am/was a resident of this facility
Provider Response
Hi Tina! Thank you for sharing your review; we appreciate your confidence in us, and we're proud to provide a 5-star experience for our residents and families!
May 01, 2018
I visited this facility
April 02, 2018
I visited this facility
July 20, 2017
I am a friend or relative of a current/past resident
Provider Response
Thank you, Wendy, for sharing your review! We appreciate your confidence in us and we're delighted that your mother has chosen to make her home here at Lake Howard Heights!
November 25, 2016
I am a friend or relative of a current/past resident
November 23, 2016
I visited this facility
October 06, 2016
I visited this facility
September 29, 2016
I visited this facility
Provider Response
Thank you for your recent visit to Lake Howard Heights and your honest feedback. I would love the opportunity to share with you personally more information of specific details in regards to both your concern about the washer & dryer usage and areas outside to enjoy taking a walk. We do indeed have excellent alternatives in place that help to meet the needs of our residents in both of these areas. Please reach out to me personally at 863-293-3171 as I would love to have you join me for lunch here at the community where we can talk about these things further. Respectfully, Glenda Hanley Executive Director
September 13, 2016
I visited this facility
Provider Response
Thank you for taking time to review us. I am very sorry to hear that your experience with us was less than positive. We pride ourselves on providing excellent Customer Service and the information you provided is not an representation of our typical service. To this end, I would love the opportunity to speak with you personally to work through the negative issues you experienced. Please contact me directly at 863-293-3171. Thank you, Glenda Hanley Executive Director
November 30, 2015
I visited this facility
November 30, 2015
I am a friend or relative of a resident
September 30, 2015
I am a friend or relative of a resident
August 20, 2015
I am a friend or relative of resident
June 20, 2015
I am/was a resident of this facility
June 18, 2015
I am a friend or relative of a resident
February 10, 2015
I visited this facility
Provider Response
Thank you for taking the time to visit and review our community. However, I apologize that we were in the process of remodeling during your visit. That project has indeed been completed and new carpeting will be underway during the first quarter of this year. I would welcome the opportunity to meet you personally and provide you with a complimentary lunch and a new tour to show you the completed project. Again, I apologize that your experience was not what we would want it to be for you, and should you like to schedule an additional tour, please contact me directly at 863-293-3171. Thanks! Glenda Hanley, Executive Director. ghanley@seniorlifestyle.com
December 02, 2014
I am a friend or relative of a resident
November 28, 2014
I am a friend or relative of a resident
August 20, 2014
I am a friend or relative of resident
January 31, 2014
I visited this facility
Provider Response
Thank you for your kind words you shared about Lake Howard Heights. Specifically we are very proud of our dedicated staff. We appreciate you visiting the community and are happy to be of any assistance. If you have any concerns I welcome you to reach out to me directly. - Respectfully… Glenda Hanley, Executive Director
December 20, 2013
I am a friend or relative of resident
Provider Response
I am very disappointed to learn that you had a negative experience with Lake Howard Heights. Our goal is to deliver the best quality services and care for our residents. To further ensure we are delivering the best services possible, I would ask that you contact me directly at 863-293-3171 or via email at ghanley@seniorlifestyle.com so that you can share with me personally how we failed to deliver these services and meet your expectations so that we can improve the quality going forward.
Thanks, Glenda Hanley, Executive Director at Lake Howard Heights.
September 06, 2013
I am a friend or relative of resident
November 28, 2012
I am a past client of this provider
Independent Living Reviews for Lake Howard Heights
November 09, 2020
I am/was a resident of this facility
August 08, 2020
I am a friend or relative of a current/past resident
Provider Response
Dear K-ren, Your concerns are extremely important to us. We are sorry to hear that your experience with us was not a positive one. Our goal is to always treat others the way we would like to be treated. We would like the opportunity to speak with you to see how we can resolve the concerns you have listed. Please call our Customer Service line.
February 11, 2020
I visited this facility
July 02, 2019
I am/was a resident of this facility
May 20, 2019
I visited this facility
December 19, 2018
I visited this facility
Provider Response
Hi Lucy! Thank you for taking the time to provide us with feedback; we appreciate your review of our community!
August 21, 2018
I visited this facility
July 17, 2017
I visited this facility
Provider Response
We are so pleased to hear that you enjoyed your visit with us and we look forward to seeing you again soon! Thanks so much for sharing your review of Lake Howard Heights.
September 30, 2015
I visited this facility
July 28, 2015
I visited this facility
December 03, 2014
I am a friend or relative of resident
August 13, 2014
I am a friend or relative of a resident
Questions about Lake Howard Heights
Describe the overall population of assisted living residents at Lake Howard Heights. What is their average age? What are their favorite things to do?
Here at Lake Howard Heights, we have both Independent and Assisted Living residents. Amongst the full population, the average age is 84. We have always been described as a more active community, with residents that remain active within our community and the local community of Winter Haven.
What programs or activities does Lake Howard Heights offer to enrich residents' well-being?
Some would describe us as having zestful activities here at Lake Howard Heights. We understand that activities provide an abundance of health benefits, as seniors gain a lot of staying physically and socially active. Upon visiting our home, you are likely to find residents enjoying a variety of scheduled activities such as, but not limited to, the following: Pakino, Sittercise, Bingo, Men's Club, Outings for dining and shopping, Book Club, and so much more. Scheduled programming and energetic activities are as fun as they are helpful in maintaining physical condition, mental sharpness, appetites and overall health.
What places are near Lake Howard Heights or within walking distance for assisted living residents to enjoy?
Our Senior Living community is located on Lake Howard Drive, which travels the perimeter of one of the most popular lake on the Chain of Lakes here in Winter Haven. Many of our apartments and common areas face the lake, known for its exquisite sunsets. There is a lovely walking path and dock located within walking distance from the front doors of Lake Howard Heights, to add to the perks of lakeside living. Our community is also located within 1.5-2.0 miles from the city's downtown area, full of lively shopping and dining, as well as the local library.
What transportation services does Lake Howard Heights offer to assisted living residents?
Let's take a ride together! With our community bus we are able to offer scheduled outings such as trips to the grocery store, pharmacy, local shopping, doctor's appointments, as well as joy rides of all sorts within the local area for our Independent and Assisting Living residents. We are also able to provide added transportation needs with the use of our Ford Flex.
What makes the chef or dining program at Lake Howard Heights exceptional? What kind of menu can assisted living residents expect?
The Artful Dining program here at Lake Howard Heights is second to none. Our Chef and dining staff take provide in serving not just meals to our residents, but also happiness and satisfaction! The chef also takes the time during a resident's orientation period, coined the HEART program here at Lake Howard Heights, to sit with them and learn their dietary restrictions if any, their preferences, as well as determine best meal times in relation to their med-pass times. It is important to us that we serve the residents with something as pleasing to the eye as it is to the palate in our restaurant-style dining room. Independent and Assisted Living residents choose from a menu of options at their table and are served delicious meals in a bright and cheerful lakeview dining room. It is a belief here that superior dining experiences elevate the morale of patrons and associates in a way that traditional dining cannot.
What safety features or security measures does Lake Howard Heights offer to assisted living residents?
Safety and security at Lake Howard Heights is of upmost importance. We are able to provide peace of mind by providing staffing 24 hours a day, a nightly security guard, interior/exterior video surveillance, and parameter/parking lot security lights in the evening. We also maintain and up to date emergency evacuation plan that is shared with residents upon moving in and throughout their residency to ensure they have the most recent procedures. You will also find this evacuation plan posted throughout the building. As of recently we have installed and fully integrated a generator that has the ability to power the building in its entirety, including but not limited to air conditioning and function of elevators. All rooms and common areas are equipped with up to code fire suppression systems. In fact, according to Winter Haven Fire Department and their inspections, we are the most safe building in this regard. All exterior doors are locked at sundown, requiring access by staff.
How does Lake Howard Heights keep residents' families informed about their loved ones?
Here at Lake Howard Heights, our residents' families are considered our family! We utilize and encourage communication via telephone and email. Every month we send out a community newsletter to families and residents to keep them up to date with current events and happenings at Lake Howard Heights. We also maintain a Facebook page, where families can see and interact with both staff and residents. All managers' contact information can be found on their business cards and encouraged to be utilized if and when needed.
What is the care staff-to-resident ratio at Lake Howard Heights during daytime and nighttime hours?
Lake Howard Heights has staff in the community 24-hours per day. Our staffing is reported maintained to be above the State of Florida's minimum requirement, and adjusted based on the level of care needs of the current residents. Residents have access to front desk personnel 24-hours per day.
If Lake Howard Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet friendly community. We require a one-time only $350 pet deposit upon signing of a lease. Pet must be no larger than 25-30lbs. We allow cats, dogs, and birds. Resident must agree to and abide by a pet policy established by our Executive Director. Designated areas on the outside parameter of our community are available for walking of pets.
What ongoing senior care training does the staff receive?
Upon being hired, all staff are required to complete 12 hours of training prior to having any interaction with residents. Once this is completed, on job training begins and lasts approximately two weeks (varies with department). Beyond the initial training period, staff are required to complete continued education through Collins Learning, and receive monthly in-services, regardless of department. We find it important that we are all knowledgeable as a team regarding all aspects of the community and its needs. It is also required of our staff to maintain an up-to-date CPR and First Aid Certification.
Describe the overall population of independent living residents at Lake Howard Heights. What is their average age? What are their favorite things to do?
The average age of our Independent Living and Assisted Living combined is 84 years old. They love to enjoy the various activities that our Zestful Activities program has to offer, from arts and crafts, to cards, to outings to nearby restaurants and shopping. A crow favorite here is our excellent entertainment as well as our weekly Happy Hour! Throughout the year we have several planned events that are great opportunities for our families to all come together and celebrate year-round.
What places are nearby for independent living residents to enjoy?
Our location is premier! We are located right across the street from beautiful Lake Howard, part of the Chain of Lakes here in Winter Haven. We have popular amenities nearby such as Publix, Walgreens, CVS, and Walmart. Also within a few miles we have access to the beautiful downtown area here in the City of Winter Haven where residents can enjoy shopping, excellent dining, as well as the local library with it's excellent coffee shop!
What are some recent off-site events that the community activity director at Lake Howard Heights has organized?
Throughout the year, our activities director truly takes advantage of our local cultural opportunities. From farmers markets on Saturdays downtown Winter Haven, to catching a show at the Winter Haven Theatre or Ritz Theatre, we provide access via our bus. We have also visited the Polk Theatre as well as the Polk Art Museum. We also provide scheduled outings to dine at local restaurants and shop at local stores in the Winter Haven area. It is a great way that we are able to keep the residents connected with the beautiful community they are thriving members of.
What transportation services does Lake Howard Heights offer to independent living residents?
It's time to get up and go! With our community bus we are able to offer scheduled outings such as trips to the grocery store, pharmacy, local shopping, doctor's appointments, as well as joy rides of all sorts within the local area for our Independent and Assisting Living residents. We are also able to provide added transportation needs with the use of our Ford Flex.
What makes the chef or dining program at Lake Howard Heights exceptional? What kind of menu can independent living residents expect?
Our Artful Dining program here at Lake Howard Heights is second to none. Our Chef and dining staff take provide in serving not just meals to our residents, but also happiness and satisfaction! The chef also takes the time during a resident's orientation period, coined the HEART program here at Lake Howard Heights, to sit with them and learn their dietary restrictions if any, their preferences, as well as determine best meal times in relation to their med-pass times. It is important to us that we serve the residents with something as pleasing to the eye as it is to the palate in our restaurant-style dining room. Independent and Assisted Living residents choose from a menu of options at their table and are served delicious meals in a bright and cheerful lakeview dining room. It is a belief here that superior dining experiences elevate the morale of patrons and associates in a way that traditional dining cannot. It's also important to mention the ice cream--there's always ice cream!
What common areas are available for independent living residents?
Throughout our community here at Lake Howard Heights, we offer several communal areas for our residents to enjoy. Our open lobby is a great place to listen to music and watch the sunset, as well as welcome family and guests as they enter the building. You will also find a library with a television viewing area and computer and printer. Outside of the dining room is a beautiful lenai area where residents choose to enjoy meals, play cards, do puzzles, or just simply socialize and visit with eachother. If you enjoy an outside setting we do have a serene screened in back porch! On the first floor we have a second television viewing space, and on the second floor they have a gorgeous club room. This club room includes a dining table that seats 12, various seating and couch, beautiful view of the lake, as well as a kitchenette space equipped with a warmer and cooler and sink--perfect for entertaining!
What safety features or security measures does Lake Howard Heights offer to independent living residents?
The Artful Dining program here at Lake Howard Heights is second to none. Our Chef and dining staff take provide in serving not just meals to our residents, but also happiness and satisfaction! The chef also takes the time during a resident's orientation period, coined the HEART program here at Lake Howard Heights, to sit with them and learn their dietary restrictions if any, their preferences, as well as determine best meal times in relation to their med-pass times. It is important to us that we serve the residents with something as pleasing to the eye as it is to the palate in our restaurant-style dining room. Independent and Assisted Living residents choose from a menu of options at their table and are served delicious meals in a bright and cheerful lakeview dining room. It is a belief here that superior dining experiences elevate the morale of patrons and associates in a way that traditional dining cannot.
If Lake Howard Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet friendly community. We require a one-time only $350 pet deposit upon signing of a lease. Pet must be no larger than 25-30lbs. We allow cats, dogs, and birds. Resident must agree to and abide by a pet policy established by our Executive Director. Designated areas on the outside parameter of our community are available for walking of pets.
Does Lake Howard Heights work with an agency or registry to provide nursing and medical assistance as needed?
Lake Howard Heights allows agencies and registries that provide nursing and medical assistance as needed in our community. This includes, but is not limited to, skilled nursing, physical therapy, occupational therapy, speech therapy, onsite podiatry, onsite psychological services, and onsite physicians. We are happy to recommend services if a family needs assistance navigating the various options and providers out there, as we have ones that already actively work within our home. We are also proponents of educating families on the benefits of utilizing ancillary services to help residence maintain as much independence as possible as well as for preventative measures.
What safety features or security measures does Lake Howard Heights provide to protect residents who wander?
It is important to note that our community is Independent and Assisted Living. Unlike a Memory Care unit, we do not have locked facilities. However, if and when a resident does develop or have a tendency to wander, there are protocols in place. The individuals are reviewed at our multiple standups throughout the day, where we communicate any happenings or needs amongst the staff present for the current shift. This puts staff on alert to maintain a sense of supervision on these particular residents. Increased checks occur for such residents, as part of their carefully developed care plan, when in our Assisted Living. We are here to maintain a good quality of life and safe environment. If this ever becomes a concern of safety or concern of elopement, the family and care team are brought together in order to discuss and discover a more appropriate setting for their loved one, and we assist them in further placement.
Costs for Lake Howard Heights
Services and Amenities of Lake Howard Heights
Costs
- Rent Plus Care Fees
- Assisted Living Starting At: $2376/month
- Independent Living Starting At: $2475/month
Room and housing options
- Companion Suites: No
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Tv Room
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
- Spanish
General
- Resident Capacity: 65
- Respite Care
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: 5494
- State Licenses: 5494
About Lake Howard Heights
Lake Howard Heights is a senior living provider in Winter Haven, Florida that offers residents Assisted Living and Independent Living. Contact Lake Howard Heights for more details on services and rates.
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