Life Care Center Of Winter Haven

AmyB616

A family friend recently had the unfortunate need to utilize this facility post hip replacement and to say that their staff is uncaring and unprofessional would be an understatement. This family friend was there for a week and a half without so much as a sponge bath and expected to lay in urine for 2 hours. Her roommate could not get out of bed quickly enough and had a BM and the nurse came into the room and screamed at her “why didn’t you get up”. I understand that the recruitment here is to just get bodies not actual “care” givers, but if you have anyone staying with this center you better be there daily to advocate for humane treatment. Our neighbor had her mother there and took her out after a week because of such horrible care. Don’t be fooled by the beauty of the building. Beautiful things are often ugly on the inside. It is a travesty that care this expensive is so lacking in professional staff practices.

Chris0018

Most horrible place ever! They wanted to schedule my poor dads bowel movements because they had to use a stand up hoier. Really? Who knows when a person has to go? Dirty place! Short on staff! Run and don’t look back! I had my dad transferred out of this horrible sad place! Food was awful too! Diabetics are given smaller quantities but not diabetic oriented food.

MH

My husband was in Life Care for a couple of weeks and I've been there for rehab too. They had a very good rehabilitation program. They had more activities than we really wanted. The food was good and we had free ice cream every day. The general care was good. There were two people in a room and it was very crowded. The staff and services were very good and very complete. It was one of the higher rated ones in Winter Haven. It's a very nice facility. They had crafts, games, learning opportunities, video, and movies. My husband had a swallowing problem and the therapist watched him eat and helped him to learn how to swallow better the whole time he was there.

amy4321

Outside the facility is beautiful it’s whats inside that concerns me. My family member was brought there no to long ago and I should of never stayed. I waited in the room for over a hour before some came in. When they did the tone of the persons voice made me feel like we was trash. Kelly from admissions was the one who recommended this place and I believed in her. Please be aware of this. The rooms are not upgraded as promised and the tv was older than dirt. Nursing staff took forever and let’s me say we arrived early and my father didn’t even get therapy. I was very disappointed in therapy dept. I feel that my father needs the basic like a shower , putting in clothes , how to use the bathroom and more . Therapy was a joke . I overheard therapy complaining that they don’t have time for long meeting because they are based of productivity. Well putting puzzles together and doing pegs is not what I needed for my father. I didn’t blame him for not wanting to go. I complained and never seen a manger come by. Let’s not forget the unit manager . She was so rude my father was in the 500 hallway and some of the nurses where excellent but some need to go back to school and learn a thing or two on customer service. Call light are not answered in a timely manner and when you looked down the hall it was deserted. The adminitrator of this building should leave. If you can’t control the basics in your building then don’t be there. I as a daughter of a current patient there recommend another facility. They are way behind in many things but the main thing is customer service. Food was great and I love the activities with Debbie. That was the only reason I gave this facility a one star.

Serena55

This place has gone down hill fast! have a relative who has been there for a few years, and I don't know what happened to oi this past year! The place feels like a prison. The dozen or so doors located throughout the facility are always locked. I have no idea how anyone would get out of there in an emergency. Visitors are forced to go in and out the front door, which is a long walk to many rooms. There are a few pretty courtyards which are not accessible for use, because those door are locked. The staff consists of mostly miserable creatures who usually ignore the call bells and leave the residents laying in wet diapers for Hours. The smell of urine and feces as you walk down the hall is disgusting. It's common to see a miserable assistant drag around large bags of dirty adult diapers and garbage from room to room! The Supervisor in the Evening walks around like a Prison Guard checking doors. What a Horrible, Depressing Place to spend the last years, months and days of your life! Avoid this awful, miserable place!

LindaJNIHK

Life Care was wonderful. My mother had been there for about five or six weeks. The staff was so good to her, attentive, and just wonderful. The double room was nice, very pleasant, and a good size. The meals and therapy were good and everything was really nice. The food was wonderful, fresh, and tasty. They took good care of her belongings so stuff did not disappear.