Crescent Health & Rehabilitation Center

one unhappy bug

Where do I begin? I spent 13 days in this facility it’s full of some very wonderful people and the rest don’t live up to their potential. I was told by SMH to only bring my mask to my CPAP machine and nothing else. When I arrived there was a really nice looking machine in my room, but no one knew how it worked. The gentleman that did know how to operate it showed up on Friday Four days after my check in . I had to have a friend bring my machine up after two days. I was promised a new bed it got as far as the hallway were it sat for 4 days. We spent 3 1/2 days with no TV . Many of the morning CNA’s brought in my breakfast pushed full urinals to the center of table beside my food and left. My pain meds I felt like I had to beg for them some days. We filled out menus on Monday and by Thursday you started to see what you asked for , my first Friday there I opened the lid to find a piece of bread and a piece of lettuce. I really can not say strong enough that if you love who ever you are taking there turn around and run from this place

Provider Response

The Fraziers

Care for my wife was professional, personal, specific to herneeds and considerate. She was treated with great respect. She and I became very close to several of the nurses and attendants. Those who attended her seemed to have a special gift for what they were doing. They loved her and she loved them. Likewise, there was a degree of socialization with other patients. They became friends with each other, under the watchful care of staff. My wife died in that facility. She died among friends.

Provider Response

LindaGill

This review is specifically for Heartland in North sarasota. I don't even think this place deserves one star! What a terrible place to commit your loved ones for "care and therapy" I feel so so bad for putting an elderly relative here so she could get some physical therapy and medical help to aid her on the road to recovery from a fall. She had PT twice a week and that was maybe half hour max depending on the time the PT had between patients. If the patient was slow on walker and machines in gym then they got 15 minutes if even that! Times for PT OT were very inconsistent each day. The food was terrible. I was here most days and saw what was given to patients as a "healthy meal" I had to bring nutritious food from outside. Medications were given in one batch in the mornings...even though some of them were clearly labeled for "night time only or just before bedtime" because they caused severe drowsiness. Of course my relative was always sleepy when I visited in the day. She was given all these pills so it was easier for the staff because she was sleeping most of the day and given meds in one go. That pretty much rendered the PT and any other help she got useless. Nothing happened on weekends. The nurse's aids were fantastic and friendly as was Vanessa the NP. The administration was not very helpful or compassionate except for the first few days when you sign up for their business and services and they want your money. After that they ignore you. Brenda the social worker was very nasty. I hope no one has to deal with her. She was very derogatory, very uncaring and unhelpful and should never be a social worker anywhere let alone in a facility like this! Rooms were cold. Facility was old. Please, if you care for your loved ones look for somewhere else.

Provider Response

EXP-FL

It is a stressful event for the patient / resident and his family to move into a rehab or long term care facility. The Heartland team made the transition and stay as good a possible. My uncle achieved much greater physical recovery during his stay than I ever thought possible. Every facility has 4 walls and a roof. The team is the difference. The Heartland tea was exceptional. Highly recommended.

Provider Response

sandswtch

I wanted to thank Cheyenne the administrator for all she did for my husband. He had only been transferred there for one day and he had to go back to the hospital for continued care. Cheyenne took the time to explain what was going on,took care of my husbands things-which I had dropped off til he was released from the hospital to go to another hospital, She kept in touch with me and when I needed for my husband's things needed to be delivered to the hospital she took them there. This is excellent customer service and she truly is an asset to your company. She is an angel and I can't tell you how much it was appreciated. Very few places would have done what she has done for me and my husband and I am truly grateful.

Provider Response

One of the best rehab hospitals in Sarasota

As one ages the need for the service of a rehab hospital increase. Being in our late 80s my wife an I have used several different ones in Sarasota. This is the best one we have used. The rooms are large, the equipment is excellent,, and the staff outstanding

Provider Response

sportsfan161

Do not be fooled by the fancy architecture and indoor decor. I would not send my worst enemy here! Major autoimmune disease diagnosis omitted from my husband's records that affected other aspects of care. Frequent pain medication delays of 1-2 hrs. which affected my husband's ability to do prescribed physical therapy. The center discharged him suddenly prior to upcoming back surgery him because they said he had "refused PT." If he had gotten medications on schedule that would not have happened. In addition, there was no consistency with physical therapists which contributed to our problems. Some were completely ignorant about working with nerve pain patients versus muscle pain patients. PTs & OTs didn't adhere to schedule provided to patient every morning often coming several hours early and disrupting family visits and conflicting with outside Dr. appointments Dietician would not follow Dr's instructions until about 10 days had passed. The regular diet is VERY high in carbs and a lot of the meat & fish is breaded. Other nursing homes & hospitals provide carafes of water for patients on their bed tables. Here, the patient has to ask for a cup of water which takes time away from aide's more important duties and increases the likelihood of dehydration, a problem for about 50% of the geriatric population in general. Patient bathrooms frequently have NO TOWELS! What towels exist are cheap, non-absorbent and feel like sandpaper. Old peoples' skin is fragile so the towels increase the likelihood of skin injury or worsening decubitus ulcers. One administrator I spoke to had never felt the towels but you would never use them to clean your glasses! Weekend staff is particularly undertrained and sometimes downright rude. Some nurses & aides are truly wonderful, but there is an equal number of really stupid ones.

Provider Response

c.ziesen

I choose Heartland because I did pet therapy with my dog Sunny for a year and new it was a caring place, when I had hip replacement was glad they could take me. Everyone who works there treated me great and the pt department got me started back to health . Sunny and I will return as soon as possible but as volunteers. Please thank the entire staff for me they are the best.

maddie0

I was at Heartland after my knee replacement. The staff were tremendous. They went above and beyond to meet my needs. I choose Heartland based on a friends recommendation I am so pleased I listened. I got the jump start I needed with therapy to get me back to my life quickly.

Provider Response

Minnesota Daughter

My Father had a terrible experience here! He was a short term patient recovering from a broken hip and his stay started off terrible and finished with a trip back to the hospital. He later went to Healthsouth and had a great experience there! PT and OT therapists at Heartland were good as well as the doctor. However, the rest of the care was very poor!

Provider Response

aprilwine1986

Great center

Provider Response

MJ Size

Just came home after a 4 week stay for rehab after a total hip replacement. The food was horrible! That was not just my experience because I found out that none or at least very few of them ate the food themselves. Most of the staff and therapists were very friendly and compassionate. There were just a few exceptions. My main complaint is that the maintenance is extremely lacking. My bathroom was only cleaned after I made several requests, and the floors were cleaned only twice in the 4 weeks I was there. The mattress was extremely uncomfortable! I do believe that the therapy program is a good one or this review would only give 2 stars.

Loving_daughter!

My mother rehabbed at Heartland after a brief stay in the hospital and I was onsite 8-10 hours a day. The staff regularly ignored requests for information about their course of treatment for her. I repeatedly tried to get the resident physician to address the situation and was repeatedly brushed off. One night she complained of severe stomach pain and the nurse tried to placate her with opioids. The next morning she died. If you care for your parents or loved ones, I suggest you think twice before letting them stay here.

Kathy102486850

I love Heartland. The general atmosphere was happy, wonderful, and clean. I was there for 100 days. I fell and broke my spine, and I fell and broke my head. I like it so much I went there, and Medicare would let me do maximum. The staff was wonderful, and the nurses were great. I was on the ground floor. They have three sections; they have fast track, where they have 60 beds in one wing for people from the hospital that are sick and too sick to go home, regular, post-hospital, they have a wing for assisted living, and then they have a dementia wing. I am paralyzed from the waist down; I fell and broke my back twice. First the lower part and then the top part. I have had back surgery, and now I can’t walk at all. I went to Heartland’s, but I still could walk before I fell. I went there because of my new hip and my fractured thigh; it was a very bad fracture, and they hadn’t seen a fracture as bad as my mine. I went there for us to work for rehab and for therapy, and I got the best care ever. I would pick that as number 1 for everything. Most are private rooms; they have an area of 60 beds that are for people from the hospital that need to be watched before they can go home, and the hospital wasn't to take care of them there. So that was why I went, and I needed immediate therapy. There food is no different than in any hospital; they’re all the same.

Jan17

My husband had been in Heartland Health Care and Rehabilitation Center for about three months. It was 20 miles away from my home so it wasn't convenient. The facility has a much better reputation though and I was happy with them. They were very good. It was an older place but it was very clean and homey. Their rooms were a little bit smaller but that's understandable because it is an older institution. The staff was great. They have many activities for residents to participate. I had a couple of lunches there visiting my husband and it was okay. The only improvement I can think of about this place is that it needs some updating.

Jan25

My husband had been in Heartland Health Care and Rehabilitation Center for about three months. It was 20 miles away from my home so it wasn't convenient. The facility has a much better reputation though and I was happy with them. They were very good. It was an older place but it was very clean and homey. Their rooms were a little bit smaller but that's understandable because it is an older institution. The staff was great. They have many activities for residents to participate. I had a couple of lunches there visiting my husband and it was okay. The only improvement I can think of about this place is that it needs some updating.