Savannah Cottage of Lakeland

My aunt has moved into Savannah Cottage of Lakeland. It's been very good. She needed to have a room within two days and they were one of the few memory care facilities that had spots available. It was great. They showed us the room that she would be given. They showed us the whole layout of the facilities and the security measures that are in place for the residents. They also went over their diet. I thought it was a pretty comprehensive review of their services. They had a salon and a physical therapy area. They have an interesting sensory spot with tables and chairs where they do sensory stuff with the residents. They have different fabrics and different shapes so that they could maintain some intellectual properties. They have several aides and a nurse that's on duty. The nurse is affiliated with the doctor that they can call if there is a problem with a resident so they can get that medical knowledge. There was a receptionist every time I visited who unlocked the door and did the COVID screening. The director of sales was very good about ensuring she had transport from the hospital. He also gave us the tour. He also gave me all of the financial information that I would need. I thought that was good. Their staff seemed well-trained and well-educated. The dining area was like a kitchen in a home, that's what they were striving for with the entire setup. The kitchen area had kitchen tables and chairs for the residents and then an open kitchen where the staff would serve them. They also had snacks on demand and drinks on demand like water so that the residents could just go to the kitchen and the staff would monitor their food and stuff. It was pretty homey and it was nice. There was also a maintenance person there. He helped put together my aunt's bed and he did that other maintenance stuff like hooking up the cable to the TV and things like that. I thought that it was a nice feature to have a maintenance person on staff. She has only been there a week now but she has done bingo and some type of card matching games. I think the price was within the budget and it was within as far as what we expected to pay in Florida, it was within reason.

My cousin is at Savannah Cottage of Lakeland. It seems to be fine but it's a little lacking in communication. Like when I call, sometimes, nobody answers the phone, and whenever I do get someone that's not really anybody that knows what is going on. I haven't been allowed inside the facility. All the staff that I met, I don't have any issues with. Everything has been fine. I'm limited with my opinions because I haven't been able to be in the facility. They communicate activities with me through email.

My Mother's room is very nice, they let me decorate so it's like her home bedroom. Also she has her TV with Direct TV so she can watch her cooking shows, which makes her happy. The staff is amazing for my Mom. Alma has gone far and beyond on what is asked of her to assist my Mom. My mother lost her wedding band and Alma and her staff searched her room and was able to find her 50 year old gold wedding band. Our family so appreciate the time and care they devote to my Mom. Lisa and her staff are amazing and we are so thankful for everything they do to assist our Mother. Thank you.

My relative moved into Savannah Cottage of Lakeland, and it has been great so far. They're very friendly, very accommodating, and the place itself is really beautiful, and secured. However, some of the furniture in the sitting area smells like urine, it needs more cleaning, and there's not enough staff members. After 6:00 pm they're understaffed, and I've never seen more than two people there. The rooms are very nice, and they all have windows, so you don't feel closed in. They're very spacious and clean. They have an outdoor basketball machine, and parties for the patients on the holidays. He has had no complaints with the food.