Truthfully, my mother would not be alive today if it weren’t for the wonderful administration and focused, customized healthcare of TOJ. She has been a resident over 10 years and since I live 5 minutes away I pop in unexpectedly during all shifts. Granted, when the facility changed hands about 5 years ago there were rough patches, budget cuts & adjustments for everyone. Things are not always 100% perfect anywhere. For example, the food may not be gourmet quality, but it is still edible, plentiful and balanced for the most part. The dietitians & servers go out of their way to accommodate the restrictions & tastes of almost 200 residents. The long overdue multi- million dollar structural facelift was a welcome change. Security cameras were installed throughout the interior/exterior of the building, new energy efficient heating/cooling systems we’re installed, uniform furniture/new bedding was provided in every single room as well as updated phone/cable service for all residents. TOJ is a hurricane compliant facility & very safe place for your loved ones. They are experts in preparation thanks to Maintenance Director John. Most of the staff, under the direction of Administrator Misty, is truly like a family. Sure, I’ve had my occasional difficulties and issues with certain employees & have always addressed my concerns as POA & family either in person or via the Care Planning meetings. Administration has ALWAYS acknowledged & resolved my concerns and I admit I have not made it easy for them because of my temperament. I often think of the alternative for my mother when I hear unhappy friends, neighbors, and co-workers talk about their horrific experiences with other negligent, rodent-infested so-called “skilled nursing/memory care“ facilities that should be condemned! I thank God Almighty everyday that my precious & once brilliant mother is in the best possible place surrounded by caring individuals. I know first hand that TOJ has her back when emergencies arise. I sleep well knowing that safety procedures are fully in place should residents have to be evacuated. This actually happened when I was out of the country last summer. The TOJ puts the residents FIRST. They respect the families & resident in their “home” & treat them with the utmost dignity & highest level of care. The trained, experienced nurses are extremely meticulous when documenting every single Rx or insulin injection that is administered. They do not hesitate to consult with various specialists as deemed necessary. I have always been in the communication loop regarding my mother’s health, change of meds or behavior, incidents, etc. The CNA’s have backbreaking duties with little pay as it relates to the cost of living increase. Yes, there is some turnover as anywhere else, but those that have longevity, have stayed because they have built relationships with the residents & their families over time and they take ownership in overseeing the resident’s daily well-being. Each shift works tirelessly & several have become disabled themselves because of their endless dedication to our loved ones. Those who have consistent bad attitudes usually don’t last & are asked to leave.
The Activities Dept headed by Theresa, goes above & beyond by providing top notch gatherings that stimulate thinking, engaging entertainment, visiting schools, holiday fun, periodic Bingo, card games, socials, church services, movie nights, special family events, dinners, Homecoming dances, visits to residents, manicures, festive decorations, etc. Her team is tight & ultra talented.
I feel blessed that TOJ was there back in July 2009 right when we needed them the most. “Thank You” just isn’t enough to express my gratitude.