My mother has been a resident here for over three years. If I wasn't able to monitor her closely with daily visits because of the proximity of the facility to my home, I would move her. Many of the CNA's are excellent, and they are the ones with the most patient contact. But the care-giving staff seems to have considerable turnover. I recently had a serious nursing issue to discuss with administration and could not pin them down for a face to face meeting in spite of back and forth emails. Additionally, my mom has yet to obtain a refund for an overpayment made months ago. Cleanliness is not consistent - sometimes the room is really clean, at other times I've watched a piece of paper or food sit on the floor under the bed or in a corner for days. If there will be a true advocate for the person who is considering this facility, then OK, only because so many of my mom's CNA's (nurse's assistant) are good and most of the staff with direct patient contact (aids, nurses, meal service, laundry, housekeeping) have been kind to her. But any chain is only as good as its weakest link. If you can't speak up for yourself or have no real advocate, there may be better choices. I've rated the place average, but not having spent time in other facilities recently, what is average? There is room for improvement here.