Manorcare Health Services - Wilmington

V. Bennett

Manor Care was terrible. When my husband was admitted, I was promised that they had the necessary meds on site or nearby. They lied; I had to go home at midnight to get the meds. Then, nobody ever gave them to him. He did not see a doctor or nurse during his three-day stay there. Staff did not do anything to encourage him to eat, etc. and he ended up returning to the hospital! I wish I could sue.

Provider Response

Caring104390050

I visited someone at Manorcare at one time, and I thought her room was very small. The fact that she was with somebody who never put the lights out was quite distracting for somebody who is trying to recover from an illness. My friend was there for like three months with Pancreatitis, and I would say she felt good about it. There was no staff to greet me though. There was somebody behind the counter, and I asked where my friend was, but there was nobody other than that. There was no person wandering around looking for newcomers or anything of that sort. I think it is fine. There were people in the hall in wheelchairs. My friend had a trainer that was coming, she was going for exercises, and her doctor came to see her frequently. Another new facility which is just up the road will have independent living, assisted living, and memory care but no nursing. The people who run that have indicated that if you need nursing care, you should go to Manorcare.

DSTDE

The staff and atmosphere at Manor Care was very pleasant. The staff works very hard to help their patients recover and return to their normal lives as quickly and safely as possible. There is an attempt to provide entertainment and diversions for the patients/residents who are capable of such activities despite their illness or injury. The menu is definitely a step above what you would expect in such a facility. Despite all of this, there were a few negatives aspects. At one point during her stay, my Mother required a follow-up trip to the hospital. She was in wheelchair due to the broken leg. The facility would not provide transportation which made it very complicated. In addition, my mother has significant other health issues and is on a great deal of medication. The staff didn't seem to listen to her whenever my Mother tried to explain why she was on various medications and what the reasoning was for her dosages. The last problem was that when she was released on a Friday, she was sent home with a prescription for a painkiller that was impossible to find at any local pharmacy. We called the facility and was told to contact her doctor, that since she had been released, she was no longer under their care, even thought the prescription in question had been written by their staff.