Bridges by EPOCH at Trumbull

Pam

My mom is in Bridges by EPOCH at Trumbull. It's all excellent. We were very impressed. It's very clean. They have a lot of programs that deal with memory care. The food is excellent. I give it two thumbs up. My mom likes listening to music. She's got dementia very badly, so that is pretty much what she does there. Her room is very nice and very clean. She has a room for a bed and some other furniture. There's a big closet, a sink, and a bathroom in there. They baked us an apple pie after we went to visit, and that was very good. But they will prepare anything she wants. If she likes blueberries, they'll go get her blueberries. They're very accommodating. We have had no issues. Their activities are geared toward people with memory loss. The value for money is comparable to everywhere else, but I think it's too much.

Provider Response

Patty

We went to Bridges by EPOCH at Trumbull. They were very clean and very attentive to my needs. It would have been the perfect fit for my mom with the activities and the care, but she was not ready for that. We decided to take a different route and get her home care, but we were very happy with the staff. Excellent communication. They returned phone calls. They're very helpful with doctors because we did enroll her and she never stayed, but they were very good as far as getting everything prepared for my mom. I would give them an A-plus. The food was very good and very fresh, and they had different varieties. The place was very clean and very sanitized. It was during COVID, so they had everything under the guidelines of COVID. I felt very safe.

Provider Response

Christine

My mother is in Bridges by EPOCH at Trumbull. Her experience has been very good. She's secure and she's safe. The staff is wonderful. They love her, and she loves them. All the houses are similar because it's memory care, and they want them to feel comfortable in all different areas of the building. She has activities that she's engaged in. The food is good. I'm happy with where she is. I think it's a wonderful place, especially for memory care people. The other place is just smaller and more like a home, but Bridges is a great facility. There are four different households. They have Shelton, Easton, Fairfield, and Monroe. All four wings are set up the same. It's memory care, so they don't want them to feel disoriented and they want them to feel comfortable wherever they happen to be. That's cool about that place if you have somebody with Alzheimer's or dementia and you don't want to get them dysregulated. There is one activity room on the upper level and one on the lower level, and they're both set up the same. She has a studio, but they have different sizes. She's in one of the smaller ones with a shared bathroom, but they have bigger units where you have your own bathroom. The food is pretty good. They could have a little bit more activity, but they're mostly good.

Susan

Bridges by EPOCH at Trumbull is a memory care facility. Everyone seemed very nice. All seemed good. They sent us home with a pie, and it was good.

ReviewerFY#0623

My husband is currently at Bridges by EPOCH at Trumbull. The community is beautiful, but they're short on staff and having a really hard time keeping the place clean. I have no problems with the food. I would give them pretty good marks for that. The place itself is beautiful too, but the administration is very lacking. I've only had one meeting with any kind of medical staff since we've been there. There's no communication and if there is, it's very inadequate. They don't reach out to the family members, and they don't communicate with the family members until there's something wrong. They don't have ongoing conversations with us. When you walk in, it looks clean, but it smells terrible. The smell of urine is very difficult for them to control. I do understand that they're dealing with dementia patients because this is an all-dementia facility, but my husband's unit smells so bad when you're walking in. I don't know why the employees can't smell it. This is a relatively new place. The place looks great, but the upkeep of the rooms and the common areas is not. The urine smell is just really bad. They have carpets for people who are peeing everywhere, and you cannot keep carpets clean. The urine smell is all down the carpet. They may be shampooing it, but I don't know if they're going to be able to get that right. Once you start to urinate in carpets, you will have a problem. The place looks good, but if you really look closely, you'll see that the people who are cleaning them don't know how to clean. They're not employees, they use an outside service for that. I think they're really good at activities. They have live music entertainment, which is great. They have that several times a week. I pay $10,275 a month, and I still frequently clean my husband's bathroom floor. I even have to change his bed sometimes. I have to work too hard to pay that amount. I don't think I should be mopping the floors and paying that amount. The value for money is way out of proportion.

Provider Response

Greg

I went to the Bridges by EPOCH at Trumbull. I liked that it was exclusively memory care. I liked that the price they offered was all-inclusive, rather than trying to figure out the different levels of care and where my dad would fit in on that scale, so that made it easier. The staff was good.

Provider Response