Bridges by EPOCH at Trumbull

Offers Memory Care

11 Reviews

$$$$

2415 Reservoir Avenue

Trumbull

06611

Bridges by EPOCH at Trumbull

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4.5 11

Pam 2023-01-21 My mom is in Bridges by EPOCH at Trumbull. It's all excellent. We were very impressed. It's very clean. They have a lot of programs that deal with memory care. The food is excellent. I give it two thumbs up. My mom likes listening to music. She's got dementia very badly, so that is pretty much what she does there. Her room is very nice and very clean. She has a room for a bed and some other furniture. There's a big closet, a sink, and a bathroom in there. They baked us an apple pie after we went to visit, and that was very good. But they will prepare anything she wants. If she likes blueberries, they'll go get her blueberries. They're very accommodating. We have had no issues. Their activities are geared toward people with memory loss. The value for money is comparable to everywhere else, but I think it's too much. I am a friend or relative of a current/past resident

5 5 1

Patty 2022-09-24 We went to Bridges by EPOCH at Trumbull. They were very clean and very attentive to my needs. It would have been the perfect fit for my mom with the activities and the care, but she was not ready for that. We decided to take a different route and get her home care, but we were very happy with the staff. Excellent communication. They returned phone calls. They're very helpful with doctors because we did enroll her and she never stayed, but they were very good as far as getting everything prepared for my mom. I would give them an A-plus. The food was very good and very fresh, and they had different varieties. The place was very clean and very sanitized. It was during COVID, so they had everything under the guidelines of COVID. I felt very safe. I visited this facility

5 5 1

Christine 2022-09-10 My mother is in Bridges by EPOCH at Trumbull. Her experience has been very good. She's secure and she's safe. The staff is wonderful. They love her, and she loves them. All the houses are similar because it's memory care, and they want them to feel comfortable in all different areas of the building. She has activities that she's engaged in. The food is good. I'm happy with where she is. I think it's a wonderful place, especially for memory care people. The other place is just smaller and more like a home, but Bridges is a great facility. There are four different households. They have Shelton, Easton, Fairfield, and Monroe. All four wings are set up the same. It's memory care, so they don't want them to feel disoriented and they want them to feel comfortable wherever they happen to be. That's cool about that place if you have somebody with Alzheimer's or dementia and you don't want to get them dysregulated. There is one activity room on the upper level and one on the lower level, and they're both set up the same. She has a studio, but they have different sizes. She's in one of the smaller ones with a shared bathroom, but they have bigger units where you have your own bathroom. The food is pretty good. They could have a little bit more activity, but they're mostly good. I am a friend or relative of a current/past resident

5 4 1

Susan 2022-07-19 Bridges by EPOCH at Trumbull is a memory care facility. Everyone seemed very nice. All seemed good. They sent us home with a pie, and it was good. I visited this facility

5 5 1

ReviewerFY#0623 2022-06-26 My husband is currently at Bridges by EPOCH at Trumbull. The community is beautiful, but they're short on staff and having a really hard time keeping the place clean. I have no problems with the food. I would give them pretty good marks for that. The place itself is beautiful too, but the administration is very lacking. I've only had one meeting with any kind of medical staff since we've been there. There's no communication and if there is, it's very inadequate. They don't reach out to the family members, and they don't communicate with the family members until there's something wrong. They don't have ongoing conversations with us. When you walk in, it looks clean, but it smells terrible. The smell of urine is very difficult for them to control. I do understand that they're dealing with dementia patients because this is an all-dementia facility, but my husband's unit smells so bad when you're walking in. I don't know why the employees can't smell it. This is a relatively new place. The place looks great, but the upkeep of the rooms and the common areas is not. The urine smell is just really bad. They have carpets for people who are peeing everywhere, and you cannot keep carpets clean. The urine smell is all down the carpet. They may be shampooing it, but I don't know if they're going to be able to get that right. Once you start to urinate in carpets, you will have a problem. The place looks good, but if you really look closely, you'll see that the people who are cleaning them don't know how to clean. They're not employees, they use an outside service for that. I think they're really good at activities. They have live music entertainment, which is great. They have that several times a week. I pay $10,275 a month, and I still frequently clean my husband's bathroom floor. I even have to change his bed sometimes. I have to work too hard to pay that amount. I don't think I should be mopping the floors and paying that amount. The value for money is way out of proportion. I am a friend or relative of a current/past resident

5 3 1

Greg 2021-08-05 I went to the Bridges by EPOCH at Trumbull. I liked that it was exclusively memory care. I liked that the price they offered was all-inclusive, rather than trying to figure out the different levels of care and where my dad would fit in on that scale, so that made it easier. The staff was good. I visited this facility

5 4 1

TigerBoy 2018-03-24 There are many good things about Bridges and there really are some fantastic people that work there. For the most part they keep residents engaged and encourage them to do activities. The food seems to generally be good. Here's what I've been disappointed with: The communication between the staff and family is inconsistent. His room hasn't always been very clean, and neither has the clothes he's worn or his bedding. I mentioned that he needed help getting dressed (wearing 7 shirts, anyone noticing?!) also that he's not removing his dentures at night to be disinfected. Do I have to point these things out? Cleaning the rooms once a week is not enough when you're dealing with people who have Alzheimers. They are accommodating when things are mentioned, but why are they not more proactive? Things have improved, and again some staff members are excellent (because of them - like Audra and Jennifer, I'm giving 4 stars instead of 3). However, as a high end facility the communication should be better. Also, sadly all these places have frequent turnover. Everyone's always outstanding, exemplary and a perfect match for the position until they leave either by their choice or they're shown the door. Some maintenance issues, while not critical, haven't been taken care of in over 6 months. I don't expect perfection but for $9k/month I do expect better. I am a friend or relative of a current/past resident

5 4 1

Melissa 2017-11-20 My mother is at Bridges. The staff seems very involved, they know all the clients' first names. I think they have a total of 72 beds, so it's a smaller community. It's a pretty new facility, just two years old, and the rooms are setup into communities of 18 residents. They have a common dining area, living area, and the rooms go around the outside of that. The location is good, pretty close to major roads, and they have a yard for the residents, with walking paths and garden beds. They're a little more expensive, but it's all-inclusive pricing. I am a friend or relative of a current/past resident

5 5 1

Paula063862 2016-09-29 Excellent service with dedicated, caring staff. Mom is well cared for, happy, and safe. Excellent activities are provided for residents which is a bonus for enrichment purposes. Negative -- high turn-over of staff. I am a friend or relative of a current/past resident

5 4 1

Carrie and Bruce 2016-09-29 The quality of services here at the Bridges is personalized, respectful, professional, and implemented with such kindness. Not only are the residents' needs taken into consideration but also the family and/or the caregiver(s). It is a safe, happy, and positive environment that my dad and I are very happy to be a part of. Thank you everyone. I am a friend or relative of a current/past resident

5 5 1

Janet584008 2016-09-27 I can't say enough about the quality of the services received in this facility. Also everyone is very friendly and helpful. I'm very satisfied with the care of their residents. I am a friend or relative of a current/past resident

5 5 1

2415 Reservoir Avenue, Trumbull, CT 06611

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Bridges by EPOCH at Trumbull (800) 385-2527

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Reviews of Bridges by EPOCH at Trumbull

11 Reviews Write a review

Food

(6 Reviews)

Staff

(8 Reviews)

Facility

(8 Reviews)

Activities

(5 Reviews)

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Memory Care Reviews for Bridges by EPOCH at Trumbull

January 21, 2023

By Pam

I am a friend or relative of a current/past resident

My mom is in Bridges by EPOCH at Trumbull. It's all excellent. We were very impressed. It's very clean. They have a lot of programs that deal with memory care. The food is excellent. I give it two thumbs up. My mom likes listening to music. She's got dementia very badly, so that is pretty much what she does there. Her room is very nice and very clean. She has a room for a bed and some other furniture. There's a big closet, a sink, and a bathroom in there. They baked us an apple pie after we went to visit, and that was very good. But they will prepare anything she wants. If she likes blueberries, they'll go get her blueberries. They're very accommodating. We have had no issues. Their activities are geared toward people with memory loss. The value for money is comparable to everywhere else, but I think it's too much.

Provider Response

Pam, thank you for taking the time to share your positive review with us. We love hearing that your mother's experience at our community has been excellent, and we hope it's brought you comfort as well. It is our primary goal to provide a welcoming and accommodating residence for those with memory loss, ensuring they are able to enjoy this chapter of their lives. We appreciate your kind words, and look forward to welcoming you back to the community very soon.

September 24, 2022

By Patty

I visited this facility

We went to Bridges by EPOCH at Trumbull. They were very clean and very attentive to my needs. It would have been the perfect fit for my mom with the activities and the care, but she was not ready for that. We decided to take a different route and get her home care, but we were very happy with the staff. Excellent communication. They returned phone calls. They're very helpful with doctors because we did enroll her and she never stayed, but they were very good as far as getting everything prepared for my mom. I would give them an A-plus. The food was very good and very fresh, and they had different varieties. The place was very clean and very sanitized. It was during COVID, so they had everything under the guidelines of COVID. I felt very safe.

Provider Response

Patty, thank you so much for taking time to share your positive experience with us. Bridges by EPOCH at Trumbull is committed to excellent communication, a clean and comforting environment, and the highest level of care for all residents, and we are pleased you were able to see this in action. We know the choice of care for a parent can be an arduous one, and while you did not need our services right now, we hope you will keep us in mind for any future needs. Thank you again for your kind words.

September 10, 2022

By Christine

I am a friend or relative of a current/past resident

My mother is in Bridges by EPOCH at Trumbull. Her experience has been very good. She's secure and she's safe. The staff is wonderful. They love her, and she loves them. All the houses are similar because it's memory care, and they want them to feel comfortable in all different areas of the building. She has activities that she's engaged in. The food is good. I'm happy with where she is. I think it's a wonderful place, especially for memory care people. The other place is just smaller and more like a home, but Bridges is a great facility. There are four different households. They have Shelton, Easton, Fairfield, and Monroe. All four wings are set up the same. It's memory care, so they don't want them to feel disoriented and they want them to feel comfortable wherever they happen to be. That's cool about that place if you have somebody with Alzheimer's or dementia and you don't want to get them dysregulated. There is one activity room on the upper level and one on the lower level, and they're both set up the same. She has a studio, but they have different sizes. She's in one of the smaller ones with a shared bathroom, but they have bigger units where you have your own bathroom. The food is pretty good. They could have a little bit more activity, but they're mostly good.

July 19, 2022

By Susan

I visited this facility

Bridges by EPOCH at Trumbull is a memory care facility. Everyone seemed very nice. All seemed good. They sent us home with a pie, and it was good.

June 26, 2022

By ReviewerFY#0623

I am a friend or relative of a current/past resident

My husband is currently at Bridges by EPOCH at Trumbull. The community is beautiful, but they're short on staff and having a really hard time keeping the place clean. I have no problems with the food. I would give them pretty good marks for that. The place itself is beautiful too, but the administration is very lacking. I've only had one meeting with any kind of medical staff since we've been there. There's no communication and if there is, it's very inadequate. They don't reach out to the family members, and they don't communicate with the family members until there's something wrong. They don't have ongoing conversations with us. When you walk in, it looks clean, but it smells terrible. The smell of urine is very difficult for them to control. I do understand that they're dealing with dementia patients because this is an all-dementia facility, but my husband's unit smells so bad when you're walking in. I don't know why the employees can't smell it. This is a relatively new place. The place looks great, but the upkeep of the rooms and the common areas is not. The urine smell is just really bad. They have carpets for people who are peeing everywhere, and you cannot keep carpets clean. The urine smell is all down the carpet. They may be shampooing it, but I don't know if they're going to be able to get that right. Once you start to urinate in carpets, you will have a problem. The place looks good, but if you really look closely, you'll see that the people who are cleaning them don't know how to clean. They're not employees, they use an outside service for that. I think they're really good at activities. They have live music entertainment, which is great. They have that several times a week. I pay $10,275 a month, and I still frequently clean my husband's bathroom floor. I even have to change his bed sometimes. I have to work too hard to pay that amount. I don't think I should be mopping the floors and paying that amount. The value for money is way out of proportion.

Provider Response

We appreciate you taking the time to share your mostly positive feedback about our community. We're proud to offer residents a wide variety of food options and activities to help keep them active and engaged. Our team members are dedicated to providing residents with a clean and safe environment. Please feel free to contact Trish Keaney, our Executive Director, at any time to discuss your concerns in greater detail. We look forward to speaking with you soon.

August 05, 2021

By Greg

I visited this facility

I went to the Bridges by EPOCH at Trumbull. I liked that it was exclusively memory care. I liked that the price they offered was all-inclusive, rather than trying to figure out the different levels of care and where my dad would fit in on that scale, so that made it easier. The staff was good.

Provider Response

Hello Greg! Thank you for stopping by Bridges by EPOCH at Trumbull. Our compassionate team of dementia care experts strives to create meaning and joy in daily life for each and every one of our residents - at any stage of memory loss. We're happy to hear you had a positive experience with our community. Thanks again for the feedback!

March 24, 2018

By TigerBoy

I am a friend or relative of a current/past resident

There are many good things about Bridges and there really are some fantastic people that work there. For the most part they keep residents engaged and encourage them to do activities. The food seems to generally be good. Here's what I've been disappointed with: The communication between the staff and family is inconsistent. His room hasn't always been very clean, and neither has the clothes he's worn or his bedding. I mentioned that he needed help getting dressed (wearing 7 shirts, anyone noticing?!) also that he's not removing his dentures at night to be disinfected. Do I have to point these things out? Cleaning the rooms once a week is not enough when you're dealing with people who have Alzheimers. They are accommodating when things are mentioned, but why are they not more proactive? Things have improved, and again some staff members are excellent (because of them - like Audra and Jennifer, I'm giving 4 stars instead of 3). However, as a high end facility the communication should be better. Also, sadly all these places have frequent turnover. Everyone's always outstanding, exemplary and a perfect match for the position until they leave either by their choice or they're shown the door. Some maintenance issues, while not critical, haven't been taken care of in over 6 months. I don't expect perfection but for $9k/month I do expect better.

Provider Response

We're sorry your experience at Bridges by EPOCH at Trumbull has been anything short of exceptional, on any front. The satisfaction of our residents and their families is our first priority, and it's always our goal to balance a resident's wishes with those of their loved ones. We strive to be empathetic to residents and their experience with memory loss, and sometimes that can mean balancing what we want to do with the resident's will and choice. We would never allow a resident's health or safety to be compromised, but we can occasionally let go of small matters in the interest of the person's mental and emotional well-being, and to support their desire to maintain independence. As you mentioned, we also believe we have a fantastic team of staff, many of whom have been at Bridges by EPOCH since we opened or shortly thereafter. All of that said, we would like to talk with you offline about your concern regarding inconsistent communication between staff and family. We are grateful to count your loved one as a member of our community, and we'd like to collaborate with you to come up with a plan that works for all parties to make sure communication is consistent. Please give us a call — we hope to hear from you soon.

November 20, 2017

By Melissa

I am a friend or relative of a current/past resident

My mother is at Bridges. The staff seems very involved, they know all the clients' first names. I think they have a total of 72 beds, so it's a smaller community. It's a pretty new facility, just two years old, and the rooms are setup into communities of 18 residents. They have a common dining area, living area, and the rooms go around the outside of that. The location is good, pretty close to major roads, and they have a yard for the residents, with walking paths and garden beds. They're a little more expensive, but it's all-inclusive pricing.

Provider Response

We're glad to hear your family's experience at Bridges by EPOCH at Trumbull has been a positive one, and we're grateful to count your mother as part of our community. Please don't hesitate to let us know if there's anything we can do to make her experience even better — we'd love to hear from you. Thank you for taking the time to review us!

September 29, 2016

By Paula063862

I am a friend or relative of a current/past resident

Excellent service with dedicated, caring staff. Mom is well cared for, happy, and safe. Excellent activities are provided for residents which is a bonus for enrichment purposes. Negative -- high turn-over of staff.

Provider Response

Thank you for the kind words. Providing a safe and enriching environment for residents has always been our priority, and we're glad you think we do it well. As the executive director of Trumbull since we opened in fall 2015, I can confirm that we strive to hire and retain only the best employees. Our work is unique, requiring exceptional knowledge of and understanding for the needs of the special people in our care. Only the most qualified employees meet our standards, and because we work so closely as a team, we believe the fit must be right for us to do our best work. We appreciate you reaching out, and my door is always open.

September 29, 2016

By Carrie and Bruce

I am a friend or relative of a current/past resident

The quality of services here at the Bridges is personalized, respectful, professional, and implemented with such kindness. Not only are the residents' needs taken into consideration but also the family and/or the caregiver(s). It is a safe, happy, and positive environment that my dad and I are very happy to be a part of. Thank you everyone.

Provider Response

We appreciate you sharing your thoughts. The needs of our residents, and their families, are both very important. Ultimately we are all a team working together to ensure a high quality of life for the people living in our community. And we believe that positive, open communication is important to making that happen. We are happy that you are part of that, thank you.

September 27, 2016

By Janet584008

I am a friend or relative of a current/past resident

I can't say enough about the quality of the services received in this facility. Also everyone is very friendly and helpful. I'm very satisfied with the care of their residents.

Provider Response

We appreciate the time you took to share such nice compliments. Our staff works hard to provide a great home for our residents. I will be sure to share your thoughts with them, thank you.

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Memory Care Starting At: $8999/month

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About Bridges by EPOCH at Trumbull

EPOCH Assisted Living's acclaimed BRIDGES at Trumbull is a unique community designed around a specially developed program that combines the latest technologies in memory impairment research with a comfortable, homelike environment, redefining the way memory care assisted living is provided today. Our goal is to make a real difference in the lives of those touched by Alzheimer's disease and other dementias. Families are also an important member of our community and always welcome to join us for activities or events.

Memory impairment can alter a person's vision, hearing, and sense of smell and touch. We have designed our community to encourage feelings of familiarity and security for all residents. Design features include color-coded objects, the use of non-glare flooring, special lighting and uniquely designed program spaces to help residents feel at home. The home-like atmosphere is further enhanced through specially selected color schemes to evoke comfort and pleasure. Outside courtyards are also designed to allow residents a safe means to enjoy outside activities.

We are proud to be one of the few memory care assisted living communities that offer care for late stages of Alzheimer's disease, allowing our residents to be able to age in place as their disease progresses. Our various programs address the different stages of memory decline, allowing us to provide customized care for each of our resident's individual needs.

Our BRIDGES program provides a nurturing environment in which residents experience life's pleasures. Our specially trained and compassionate staff tailors activities to individual interests and abilities, increasing self-worth, confidence, and joy. Our staff's compassion and commitment is vital to our BRIDGES program success. Continuing education is an ongoing component of staff training.

We would like to show you how we’ve redefined the way memory care assisted living is provided today. Please call us for a tour and consultation.

Our BRIDGES Neighborhood offers:

Private entrance to a safe, secure community
Private enclosed, beautifully landscaped courtyard
Spacious, private apartments with private bathrooms
Pampering amenities
Emergency call system

All BRIDGES residents enjoy a wide array of exceptional services and amenities, in addition to:

Dedicated Program Director
Licensed Nursing Care
High Caregiver-to-Resident Ratio
Specially Trained Memory Care Team
Daily Memory Stimulation Activities
Specialized Fitness Program
Alzheimer's Support Group

Bridges by EPOCH at Trumbull

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Our BRIDGES Neighborhood offers:

All BRIDGES residents enjoy a wide array of exceptional services and amenities, in addition to:

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