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Maplewood at Southport

917 Mill Hill Terrace, Southport, CT 06890

(855) 638-0838

Verified Partner

3.7

(7 reviews)

Offers Assisted Living, Independent Living, and Memory Care

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Reviews of Maplewood at Southport in Southport, Connecticut

3.7

(7 reviews)

  • Facility

    4.5

  • Staff

    4.2

  • Food

    3.5

  • Activities

    3.0

  • Value

    3.0

pleased

5

July 16, 2024

I am a friend or relative of a current/past resident

This is a wonderful community. It is spacious, airy and open. The residents have a full schedule of activities and a lively Happy Hour every day. The staff are friendly and helpful whenever I visit. I see them interacting in a caring and compassionate manner. I would definitely recommend this community.

Provider Response

Dear Pleased, Thank you so much for your kind words and recommendation! We're delighted to hear that you enjoy our spacious, airy environment, lively activities, and caring staff. Your feedback means a lot to us!

harriet123

1

April 13, 2022

I am a friend or relative of a current/past resident

Maplewood at Southport is a very pretty facility both inside and outside. It is clean and well maintained. That's the only positive for this place. My mom was in the the Assisted Living/Memory Care floor. We found there wasn't enough staff coverage-long wait times to get assistance and a lack of good activities for the residents-lots of videos. We also found the Wellness Center staff to be less than fully helpful. Also we were promised farm to table food- instead hot dogs and pink-orange colored chicken were offered at one of the dinners. Needless to say a very disappointing and costly experience for my family.

Provider Response

Hi Harriet, first, thank you for taking the time to let us know about your disappointment. We take all feedback very seriously and look to immediately improve service to ensure other families do not have this experience. We would like to get more details from you so we can forward them to our Senior Vice President of Operations, Amy Silva-Magalheas.

Missdianeearly1

2

February 22, 2022

I am a friend or relative of a current/past resident

The facility looks nice and clean, looks like a hotel. From our experience, there wasn’t enough staff. The memory programs were typically videos. The farm to table food menu was really more like cafeteria food, hot dogs, hamburgers, turkey roll. My family member did not like it there. It’s very expensive, for 10k per month the staffing and food miss the mark. We don’t recommend this facility.

Provider Response

Hi Diane, thank you for taking the time to leave your thoughts. We take all feedback seriously and welcome constructive criticism to inform us on how we can provide better service. We take pride in our dining. Our chefs strive to create fresh, flavorful dishes every day that our residents will love. We are sad to hear your experience did not match this. We also provide a full calendar of engaging programs and would like to hear more about how we can better personalize your loved one’s experience. We will be following up with the team but would like to speak to you directly. Please reach out

Greg

5

August 6, 2021

I visited this facility

I went to Maplewood at Southport. I think that was the most beautiful facility that I went to, it's the most modern, a lot of the activities they had been up to date like they provide them, Alexa, for all the different people in the community. They had virtual travel with VR technology. It had a nice courtyard area, and all the rooms were very nice also. The staff was great, and they gave me something to take to go.

Provider Response

Hi Greg, Thank you for taking the time to provide a review for Maplewood at Southport. We are happy to hear you had a positive experience.  We value your input and will share with the entire team.

William

4

May 8, 2021

I visited this facility

My visit at Maplewood at Southport was good. They don't have a lot of rooms. As a matter of fact, they have very little room for new people coming in. They're pretty full, so they may not have the availability when I needed it. The overall appearance of the place was very good. Because of COVID, what they did is, they have one person at the front desk, and they didn't have people wandering around shaking hands with anybody, so I saw very few people. They have all of the amenities. They will drive you to the market or to the doctor's office if you want that, and you can still have your car there. In other words, you can bring in your car, and you can keep it there. It's a homey-type feeling.

Provider Response

Hi William, thank you for taking time out of your day to provide a review. We are happy you had a positive experience! We will share with our team.

coreyr

5

December 5, 2019

I am a friend or relative of a current/past resident

brand new and spacious rooms. staff is always friendly and happy to talk to. they know their residents and are welcoming. residents are able to enjoy interactive activities with other residents that are engaging and great for socialization. i recommend this community for anyone's loved one who needs assistance in their every day life.

Provider Response

Corey, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

Val

4

July 2, 2019

I visited this facility

I was sincerely welcomed for a tour of the brand new facility. Very knowledgable representatives. I'm proactive in planning for the future (75 years old) and I'm not ready yet for a senior center (too little private space, fixed meal plan),.. I'm dealing with the 12 stairs at home. I am very interested in Maplewood, but not yet.

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Costs for Maplewood at Southport in Southport, Connecticut

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$9,475

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$9,025

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$10,650

Starting Price

Services and Amenities of Maplewood at Southport in Southport, Connecticut

Resident Information

  • Offers Respite Care

Financing & Payment Options

  • Rent And Care Fees

Pets

  • Pets

Additional Amenity Information

  • Special Comment: With its grand architecture, serene natural setting and stately interior, Maplewood at Southport delivers the quintessential retirement lifestyle. From exceptional services and amenities, including farm-to-table dining, 24/7 on-site licensed nursing, and smart-home technology, to an exquisite 27 acre property with terraced gardens and walking trails, our community will take your breath away.
  • Licenses: 212
  • State Licenses: Pending

About Maplewood at Southport in Southport, Connecticut

Opening Summer 2019

Leasing Gallery open 7 days a week. Now accepting reservations for residency. Visit us at 1720 Post Rd. Fairfield, CT.

Maplewood at Southport boasts a full suite of amenities, open-air courtyards, indoor and outdoor fireplaces, 27 acres of outdoor space, and beautifully designed private apartments equipped with the latest smart-home technology. Offering three distinct neighborhoods that cater to a range of lifestyle and healthcare needs, Maplewood at Southport is the only senior living community located in Southport, CT.


To learn more about this provider�s license and review other available state reports, please visit:
State of Connecticut License Lookup

Map of Maplewood at Southport

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