Hewitt Health & Rehabilitation Center

uzer

This facility is abysmal. The staff are incredibly inattentive. My father has been there for 3 weeks for rehabilitation from a fall. At least five times daily he has to text me to call the facility because his request for nurses via the nurse button are completely ignored. I have witnessed it myself when I visit. There's many reasons this place is awful. It's old. The equipment is old. Even for memory patients, especially patients with memory issues, there is no dry erase board in their room or any other type of indication to let them know what the date is or what their nurse's names are or anything. My father Waits daily to be cleaned up because they never get to him in time when he needs to use the bathroom. It's humiliating. It's degrading. It's dehumanizing. If I could give review negative stars, I would. I cannot wait to discharge him tomorrow. They lost his laundry. They never tell him they take his laundry. They feign ignorance about anything at all. It may as well be run by 8th graders. It's absolutely the one of the worst businesses I've ever dealt with for anything. And it's that much worse because it's supposed to be a healthcare facility. I can't say enough how I recommend you do not bring your loved one here. They are neglectful, ignorant, and just do not care. Horrible. They should be ashamed

Victim of the system

My father was in rehab for two weeks with the plan for him to go to a long term bed. Let me say that the woman in admissions and the woman in the financial department were both pleasant and helpful. The respiratory therapist was personable, lovely and caring. There was one aide (Betty) who was very nice and comforted me when I was in tears about leaving my father there. In his first week, he told me he repeatedly had to wait a very long time after buzzing for help. On one occasion he apparently defecated in bed awaiting assistance to get to the bathroom. Another time he urinated on himself and needed to have his clothes changed but the aide did not bother to clean him first. He then fell out of his wheelchair and had to be brought to the ER where we were told he had fractured a vertebra but fortunately did not require surgery. When I spoke with the nurse in charge explaining that Dad was confused and likely to fall again, she agreed that "these things happen" and informed me they could not restrain him per state law. We attended a care meeting with staff who presented as professional and caring. However, they were not aware that he was not returning home and did not know whether he was being treated for a urinary infection. They also seemed unaware of his specialized needs involving his diet and ability to swallow. In his second week he was sent to the ER again for respiratory difficulties and an elevated heart rate. It is to their credit that they recognized the need. The staff contacted me at 9:30 AM to inform he was on his way to the ER and they would call be back as soon as they had an update. When I did not hear by 2:30, I called to say I was worried that I had not heard from them . I was told they had not yet heard from the ER but they would call me as soon as they heard anything. I called the ER myself and was informed he was being admitted. I went to the hospital and spent a few hours there helping to settle him in. Hewitt called me at 10:30 PM to tell me he was being admitted. I expressed concern about the length of time it had taken to contact me and the nurse claimed she had just been informed herself. It turns out my father was also admitted with C. diff. which is commonly contracted in nursing homes and hospitals and which can be fatal to the elderly and those with compromised immune systems. Now I am not blaming Hewitt for the C. diff per se although there seemed to be a disregard for standard universal precautions. But I can say that the C. diff. contributed to his death and prevented him from being able to donate his body as he had intended for years. It may be that Hewitt is no better and no worse than other nursing homes but I will say that I felt the need to spend a great deal of time with my father there to advocate and see that he got what he needed. Hewitt is part of a very broken health care system.

Golfer12

I went to go visit my grandmother Saturday am had A concern and I guess the manager that was on duty it was Italian man very nice and helped me out I just wanted to thank him and the staff at hewitt God bless you all

belloitalian

Hewitt is a great place the nurses and all the staff are very respectful to the paitents there they have from the other i reviews i read its false I highly recommend anybody that has to make that diffcult choice to choose hewitt rehab in shelton ct trust me

makingchanges

If I could rate this less that one, I would. This place is absolutely terrible. I wouldn't recommend it to anyone that needs more attention than other patients(colonoscopy bags, breathing problems,etc). My father was mistreated on his first day there. The nurses avoided him for 2 and 1/2 hours. He sat in his room naked in the time being. His colonoscopy bag had been leaking and the staff said that it was out of their control until the next day. I would recommend to take a tour of the rehab center before enrolling your loved ones in their care.

OrangeDebby

My mother was there for 8 months. The first 2 were in the rehab area on the first floor, the balance on the second in long term care. My comments are directed towards the time she spent in long term care. The majority of staff there are caring, compassionate people who try to do the best they can for the patients. The care plan meetings produced many ideas and recommendations when I brought up concerns but they often did not translate into actual change upstairs. Being there 3-4 times a week I assumed they would update me often with what was going on, changes in meds etc but that never happened. It would be helpful to receive a booklet with names and numbers of people in the facility to contact for various things as I was constantly asking questions. Who do I talk to about getting my mom a haircut? When does the doctor see her? How do I arrange to get her a new pair of glasses? My biggest gripe concerned missing personal items. Many of her pants never came back from the laundry. When nine pairs of socks disappeared within 2 months I took over doing it. Her sun glasses went missing, her hearing aid container with batteries was "lost", her toothbrush holder with toothbrush and a full tube of paste went missing (with her name marked on it) and her fleece jacket which she had upon admission disappeared. None of these things ever showed up. As long as the patient is mentally able to do things for themselves care seems to be fairly good. When they become entirely dependent on others things change. Overall i would rate this facility as "adequate"