Whitten Heights

Elizabeth

We went to Whitten Heights Assisted Living. The staff was very warm and friendly. The facility needs some maintenance. They need to focus a little bit more on their cleanliness. I saw a cigarette butt on the dining room floor. I asked the lady, who I believe was the manager, and I asked her, 'Why is there a cigarette butt? Are the residents allowed to smoke? She said, 'No, they're not, so they must have come in to smoke inside.' That told me that maybe they're not watching their residents as much as I would like them to be watched because there are people that need to be watched at all times, they're sick, and they have dementia. I'm surprised that the maintenance staff hadn't cleaned it up already. As you walk down, there's a little ramp that takes you down to the dining room area, and this was before dinner, so they should have cleaned that up already. It's not run down. It needs upgrading like maybe fresh paint. But overall, it was a good experience. Nothing spectacular. I saw the calendar of activities, but I did not see any of the residents doing any activities. They were just mostly sitting down or walking around. The rooms are very basic. They need upgrading. The rooms themselves need fresh paint and perhaps even a new carpet. I noticed (and this was in the hallway) that it was a bright green floor. It had a gritty feeling to it. I asked the staff what was going on with the floor, and she said, 'Well, we recently had the carpet pulled out because of the wheelchairs.' And I said, 'Are you going to put tile down or is it going to stay like this?' And she says, 'It's going to stay like this. Hopefully, in the future, we'll change it, or maybe we'll put tile down.' So that was a little off-putting for me. It needs upkeep. I didn't feel a lot of pride like I did at the other facility. The rooms were basic, and they smelled a little musty. It needs to be upgraded. I wasn't impressed.

Diana

My friend liked Whitten Heights because of its price and location. It was in the same neighborhood where she was going to church. I think the tour girl was the owner, and she was very nice, very pleasant, very acceptable, and very welcoming. The room was clean, neat, and I believe they had it repainted. Another thing was that she had a dog. There was a little sliding glass door with a mini patio out on the back that she could have the dog go out. So, I thought it was a good fit for her. We were happy with it. The atmosphere of the place was just comfortable. We also had dinner there. I thought the food was OK. It was a lot of home cooking. The dining area was spacious, nice, and well-kept. They had some outings scheduled, but they were canceled due to COVID. They were looking forward to getting back to some of them. Considering that it was very low cost (from $2,500 a month to $2,700 a month) compared to all the others we looked at (which was about $4,000), it was appropriate. It was not fancy by any stretch, but there was a nice patio area that was was very pleasant.

Jayne

My aunt has chosen Whitten Heights. She likes it, she has her own room, bathroom, and everyone is very helpful. Everything seems to be fine. She has been there a little over a month now. I'm not allowed to go in there, so I haven't really met many of the staff. However, the staff was very helpful, and so was the owner. She was very nice. My aunt likes most of the food. She plays bingo almost every day and they have arts and crafts going on right now. The only thing they don't have that they used to have when I put her in there was a hairdresser or a barber. They really need one because since they're not allowed out, they need to get their hair done. In the room that my aunt has, she has a refrigerator. She could have a microwave, but she doesn't need one of those. Her room has a little sink with a cupboard up above it.

Brenda

Whitten Heights had an old smell to it. The room was adequate. The staff member during the tour was very informative and caring. They had someone playing the piano when I was there, and they had an arts and crafts room. It didn't seem as happy as the other place I visited. They have to be down for breakfast at a certain hour. They have a courtyard with a smoking area, and there are other people there that smoke, which is a positive for my dad.

Nancy

My mother moved into Whitten Heights, and we've been happy. They serve three meals, and she said it's good. They do Bingo a lot, a guy recently came in and played musical instrument, they have trivia, and somebody comes once a week to talk about senior issues. They get her up every morning, help her with showers, and get her dressed. The staff is friendly, they know her by name, and they know where her room is.

Carrol511383

We are very pleased with Whitten Heights, and my father is very happy. The food is to be desired, low carbs, low fat and low salt. The activities and things that they do have are really sufficient for him. The staff is excellent, they all know him by his first name which he is very happy about. He feels like he is in a house because everybody cares about him. They are very attentive, and the director is phenomenal. I couldn’t say anything bad about the facility. I am really impressed with the referral, and my dad is very happy.