Pacifica Senior Living Hillsborough

Offers Assisted Living and Memory Care

28 Reviews

2015, 2020

11918 Central Avenue

Chino

91710

Pacifica Senior Living Hillsborough

https://d13iq96prksfh0.cloudfront.net/cdn/photos/178980/730x450%23.jpeg

4.7 28

Glen 2022-01-04 I went to Pacifica Senior Living Hillsborough. I thought their facilities were very nice and well maintained. They had a very nice courtyard for better weather. It looked like all the facilities were very uplifting and it's a good environment. They had both the memory care and the regular assisted living and for my brother, it would've been the assisted living. Assisted living, however, was kind of restricted. They don't handle people with IVs and things like that. Everybody I saw or talked to was very helpful and pleasant. The dining room looked perfectly clean, very sharp and a very good environment for dining. They had just about everything that assisted living would need, exercise, entertainment, and arts and crafts. It was in a very nice building and very well maintained. Everything was very clean and very nice. I visited this facility

5 4 1

Jan 2021-08-03 Everything is fine here at Pacifica Senior Living Hillsborough. I've been here about almost eight months now. If you can't be home, this is a really good place to be. It's well taken care of, and it's very clean. The caregivers are lovely. I enjoy living here and I've made a lot of nice friends and acquaintances. They have a lot of activities going on and I just wanted to give them a little thumbs up there. They're very caring and if you need something, all you have to do is ask and eventually, you'll get it. They have been short of help lately because of this pandemic. Now that things are opening up, there are people that leave to go to get different jobs and so forth, but they take care of you just as much as they can. I have one particular caregiver that I just really love. I have to have help in the shower and she's wonderful. I just so appreciate it. If I can't be home, this is a good place to be. I play bingo, bunco, rummy, and left, right, middle. We have little activities like questions and answers, Who Am I? What am I? and things like that. I love those. It keeps your mind going. We have ice cream social on Sunday. Anybody that wants to be there is there. We have activities outside in the courtyard. We've had country music coming in, singing and playing the guitar. I folded a flag with another gentleman here on Flag Day. I'm a veteran, so I got to do that. The food itself is good. Sometimes it's not cooked as we'd like it to be, but they give you everything. My fingernails are much better since I've been here because I'm eating more vegetables and they have a variety of everything. Right now, you have two choices of your entree and that's good. You can have chicken or you can have fish or you can have whatever. We have three good meals a day. I enjoy the oatmeal and today we had muffins which are good and they have a variety of breakfast. You can have eggs scrambled and you can have an omelet if you want. They have ice cream once in a while and things like that. The meals are very well balanced, if you choose to eat that way. I have my own little freezer here, so I could keep ice cream bars and things. I have food in my room. My room is wonderful and very comfortable. I have a nice little apartment with a nice bathroom and I have a nice refrigerator, a microwave, and a little kitchenette there. It's very comfortable for me because I'm out most of the time doing something. I don't stay in the room that often, but when I do, I'm reading or watching TV. I'm very happy here. I have a balcony. My granddaughter got me two chairs and a little table that I have out there, and if the weather is receptive, I'll go out there and sit for a little bit. There are trees and a beautiful courtyard right in front of me. Everything is so well-kept. It all looks beautiful. They have a lot of overhead expenses with the staff and the food, so the value for money is fair. The dining room is lovely. I am/was a resident of this facility

5 5 1

Julie 2021-06-20 Pacifica Senior Living Hillsborough was nice, it was beautiful, and it was a big place so you have a lot of choices and a lot of activities. I visited this facility

5 4 1

Shannon 2021-03-06 My dad is now at Pacifica Senior Living Hillsborough. The staff is very helpful, the facility is nice, and they are timely in responding to the residents. His room has a bedroom, a large bathroom, and a small kitchenette that has a microwave, a refrigerator, and a sink. Because of COVID, they're not using the dining area. Also, because my dad is in hospice, he hasn't really used any of the facilities, but they have fliers posted around of what the daily activities are. I have seen some type of low exercises, cards, games, and walking activity through the building for exercise. They also have programs in the theater there. It's very clean, and the decorations are very nice and updated. The value for money is reasonable in comparison with some of the other facilities that I've looked at, but he seems happy, and he doesn't have any complaints. So that's good so far. I am a friend or relative of a current/past resident

5 4 1

Nancy J P 2020-07-08 My mom has been a resident at Pacifica Hillsborough for 5 years. She moved in after a broken ankle and the staff was able to help her thru all the transition training, and transport down to meals, etc. As she got better, we cut back the extra services and since then she has been able to be on her own. Her room (a studio) overlooks the courtyard and is roomy and comfortable for her. Everyone at Pacifica has been so kind and sweet. They are always smiling and so good with the residents. They are always helpful and very willing to give her extra attention if needed. There are lots of options for games, or concerts, or outings. One time we (all her 3 children) were traveling and the staff, plus Mandy and Espi went into her room to check on her and make sure she had "visitors" while we were gone. During COVID it has been difficult for her to not be able to come outside. For my mom's birthday (during COVID) Espi helped me arrange for a "social distancing" party with cake and balloons and singing. She even helped us to Facetime with my Mom. The meals are good, the dining staff is attentive and patient. We have been very happy with each and every aspect of Pacifica. From the front desk girls to med techs, even Jose in maintenance is always quick with a smile and "hello". My mom is happy and has friends that she chats with in the lobby. We are very pleased with our choice to have her at Pacifica Hillsborough. I am a friend or relative of a current/past resident

5 5 1

Legend502 2019-09-03 Pacifica Hillsborough in Chino is an excellent facility beginning with the beautiful entryway lobby with a soaring two story ceiling. You are immediately welcomed by friendly and helpful staff who will assist you with signing in and helping you find your destination. Residents are assisted by friendly and helpful caregivers who provide positive daily interactions, as well as, help with any areas that are difficult for residents to manage on there own. Our one bedroom apartment is spacious and has a nice balcony that brings us into courtyard activities even when we are unable to leave our room. Daily activities are fun, plentiful and keep residents active through card games, board games, entertainment, inspirational services and movies in our large theaters. There is also a daily exercise program with low impact stretching, motility exercises, and light weight lifting. Facility also has weight room that includes a NuStep elliptical machine. Each month outings are planned for field trips to beach, casinos, restaurants and concerts. There is weekly transportation to local churches and retailers. The meals are served in a beautiful dining room setting and include multiple daily entrees as well as grill and deli Items to order. The food is very good and served in healthy portions with low sodium content. The activities room and library are open daily and residents can watch cable tv in rooms, the theater, the activities room and the lobby. I enjoy living here with a caring staff and friendly neighbors ! I am/was a resident of this facility

5 5 1

Darlene 2019-06-20 My brother is in Pacifica Senior Living Hillsborough and it's been very good so far. The staff is very knowledgeable, very friendly, and very helpful. He's having a good time there. It's very upbeat. There's something going on almost all the time. Everybody seems in good spirits all the time. The rooms are very nice and well kept. The food is very good. The dining area is like walking into a nice restaurant. They have exercises, outings, socials, and they're going to have a program and special luncheon on Monday. We're very impressed. No matter what you ask, they're very polite and very kind, and they do their best to get what you need right away. It's a very beautiful facility. I am a friend or relative of a current/past resident

5 5 1

Joann & Flo 2019-04-15 Wonderful! Jennifer was great. She is very knowledgeable and friendly. Also Brenna and Janet were great. We signed up today! I visited this facility

5 5 1

Rebecca 2019-04-13 Great facility that takes care of my mother-in-law and sister-in-law. I am a friend or relative of a current/past resident

5 4 1

Lori 2019-04-08 My grandmother is very happy with all the services provided here. Most especially, the caring staff. We feel this facility gives her piece of mind knowing she is safe and taken care of. I am a friend or relative of a current/past resident

5 5 1

MT 2018-10-23 I've been here Pacifica for almost a year now. I've had great experience with them. Everybody has been helpful. The meals are good. You can have choices for dinner, or you can order something else. They also have trips, they take me to the bank, stores like Walmart or Target, and to doctor appointments. My room is nice. I have a living room, a bedroom, a kitchenette and a bathroom. The staff has always been helpful and nice to me. It's always clean. They have good activities, but I haven't participated in much yet. I have played bingo a couple of times. I am/was a resident of this facility

5 5 1

LV 2018-10-01 Everything was very nice at Pacifica Senior Living. It's very clean and very up to date. Compare to some of the other places that I've toured, it just seems much nicer, much more up to date. The staff was very friendly. I visited this facility

5 5 1

Y. Tsai 2018-09-17 Receptionists are courteous and helpful. Housekeeping staff are also good Had problem with broken dryers on the floor my mother lives. I wrote a request to the executive director. The issue was addressed to my satisfaction. I am a friend or relative of a current/past resident

5 5 1

Robin 2018-08-29 Pacifica Senior Living Hillsborough was great, and I liked it enough to schedule an appointment for my parents. There are lots of activities, outside areas, and it's very clean. Everything just looked terrific and it was the place I liked the best. It was in a good area and a good fit. I visited this facility

5 5 1

Kara 2018-02-28 We chose Pacifica Senior Living Hillsborough, which is a beautiful place, like a hotel. Jennifer was the person who accommodated us. She was very helpful, friendly, and willing to work with us. We checked the dining area, and it looked really clean, nice, and I didn't have any concerns with it. They take the residents on outings once a week to a movie theater, and they have a game room where they do bingo and different activities. I am a friend or relative of a current/past resident

5 5 1

Joyce 2017-08-29 I have already made the decision to move into Pacifica Senior Living Hillsborough. It's nice, clean, and neat. Everybody was friendly, but you never know until you live there. They have activities that I like, like an exercise program and Bible study. You can walk outdoors and sit at the umbrella tables. I'm not too active because I have a bad back, but things that I do like are there for me. The rooms were OK and small but big enough for one. I would have liked a little more living room space, but it's OK. They have a library, a movie theater, and an exercise room. A woman took me on the tour, where I saw the exercise room, the place where you eat and the different things that they have to offer there. The staff was excellent. I have to get rid of almost everything I own because the closets are too small. They treated us to a delicious breakfast. The menu looked good, but you have to be careful if you're diabetic, and I have to look into it more. It's more modern, and the people are around my age group and active. The scenery is nice. They have a clinic across the street. I visited this facility

5 4 1

David858647 2017-03-28 Everything at Pacifica Senior Living Hillsborough was great and brand new, but it's a little pricey. The rooms were extraordinary, and the grounds were exceptional. The staff seemed to be adequate. It was very well decorated and desirable. I visited this facility

5 5 1

catfallon 2017-03-15 We are very excited to be moving our parents into their new home. Ryan and Jennifer were very welcoming and did an excellent job explaining how everything runs here and what to expect. We feel very confident that our parents will be treated with love and compassion. The facility is beautiful and clean and the staff is warm and friendly. So far, we are very pleased! I visited this facility

5 5 1

Sylvia134172 2017-02-09 Pacifica Senior Living Hillsborough was nice. When you walk in, you feel like you're in a 5-star hotel, but it didn't feel homey. It was very large and modern with very high ceilings. It didn't have that feeling we wanted for our parent. We only saw a few of the residents, and they seemed to be content. They had different rooms where they watch TV in little groups. There was quite a few of them watching a movie and being given popcorn. I visited this facility

5 4 1

Michael123066150 2016-03-31 Pacifica Senior was a very nice, top-notch place that was very similar to all of the other places we visited. The common areas were clean and well lit. They offered the typical activities, like bingo, shopping trips, and exercise classes, that the others offered. They only had a studio available, and we wanted something a little larger for my dad. However, it was very nice and very clean. The people that showed us around were very friendly. The staff that we were introduced to was very accommodating and took an interest in my dad to heart. I feel that he would be in good hands. I visited this facility

5 5 1

George T.1 2016-03-08 Mom likes Pacifica Senior Living Hillsborough a lot, which surprised us because she is a recluse. It is a very good facility and we like it, too. We got a very positive impression of the place because it was clean, very neat, the staff and residents seemed friendly, and the food was good. They had wide hallways and little areas scattered throughout the building where you can just sit, relax, and socialize. They have bingo every day and their own theater with a giant screen and leather chairs for watching movies every Saturday. It’s a very plush facility. They also have a great library. I visited this facility

5 4 1

Andrew27 2015-12-16 My visit at Pacifica Senior Living Hillsborough was great. It was the best facility among all that I have visited. Everyone was friendly and outgoing. They showed us all the amenities. It was a very nice experience. I would love to live there myself. They said that if my father has any food preference, they would accommodate that. We viewed the rooms, and they are great. Their price is actually less than the other 3-star facility I visited -- very reasonable. There was bingo going on in one room, and the cafeteria was quite full because it was almost dinner time when I visited. Some of the people were eating out in the courtyard. They have activities almost every day. Once a week, they have a small band that plays in the courtyard, and they can have dinner out there. I visited this facility

5 5 1

Anonymous115516650 2015-12-09 Pacifica Senior Living stood out to us. The place looked really good and clean and smelled good. There was nice furnishings and new carpet and tiles. The people seemed like they were genuine,and the staff treated us very well. It looked like they had quite a few activities, like bingo, outings to different places, and a small movie theater for them to watch movies on certain nights. We looked at the kitchen, the dining room area, and their facilities. Everything looked nice there. I visited this facility

5 4 1

Tricia 2020-10-04 I love Pacifica Senior Living Hillsborough. The staff is great. It's nice, there are lots of interaction, and there are lots of things to do. It's a good place for my mom and it's clean. I am a friend or relative of a current/past resident

5 5 1

MICHAELWILL 2018-12-12 My Father has been a resident of Pacifica Hillsborough for approximately 7 years. He started out in AL, and has since moved to “Transitions” earlier this year. It has been a challenging transition for him as he is only in the beginning stages of dementia, but has many physical medical issues as well. He is a very social man and interaction with people is important to him. His move to transitions makes it difficult to interact with others based on their less functioning dementia conditions. In society today, people tend voice their dissatisfaction very quickly, especially when they have a complaint. This is especially true for companies who work in the Hospitality or Services area of business. Pacifica Senior Living certainly qualifies as one of these business. Well today, I’m not writing to you to express my dissatisfaction. I’m writing you for the complete opposite! I need you to know that Janeth M., your Executive Director of the Chino Hillsborough location is exceptional! Since my Dad moved to Transitions in April, Janeth has made herself available to me, as my Dad’s primary caregiver and family member, anytime an issue has surfaced. These issues, whether related to problems with staff or service, or just issues that as a family member I thought could enhance my Dad’s quality of life, were welcomed, addressed and rectified quickly with my Dad’s well-being in mind. Janeth’s positive attitude, desire to provide Quality Care to the residents and their families, and Leadership, are a true testament to why Pacifica Companies are a leader in the industry. On behalf of my family, Thank You, and especially Janeth and her staff, for taking good care of my Dad. We truly feel “Welcomed Home”!! I am a friend or relative of a current/past resident

5 5 1

mfsisney 2018-09-26 Pacifica in Chino is an excellent facility for seniors with mild dementia. It also has a relatively large assisted living facility. I haven't eaten the food there, but my mother seems to enjoy most of it. What I like most is the beautiful furniture, (frequently changed) decoration on the walls, and landscaping. Pacifica looks more like a resort than a typical "old folks' home." The staff changes a bit too frequently for me, but they are diverse, and most of them are friendly and helpful. Besides the lovely facility, Pacifica offers many activities to keep the seniors busy and entertained. At Christmas, Santa Claus visits, and they regularly have special picnics and dinners. I would recommend this facility for any senior, but especially for those with mild dementia like my mother. The Transitions section is a perfect place for them. I am a friend or relative of a current/past resident

5 5 1

Joni and Robyn 2018-09-17 Jennifer H. was very helpful in answering all of our questions. She was more than happy to show us around the community, introducing us to the memory care staff and allowing us to observe the interactions with the residents. Everyone seemed to enjoy themselves. I visited this facility

5 4 1

Suzy10 2016-05-10 My mother has been in Pacifica for about a year. They just redid the whole community and made it very beautiful with an Italian theme. The staff is very nice. My mother is in a transitional unit for dementia, and they really take care of her very well. They provide good service to take care of their people, and the staff is very caring. I visited this facility

5 5 1

11918 Central Avenue, Chino, CA 91710

Call (800) 385-2527

2015, 2020

Pacifica Senior Living Hillsborough (800) 385-2527

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Reviews of Pacifica Senior Living Hillsborough

28 Reviews Write a review

Food

(6 Reviews)

Staff

(11 Reviews)

Facility

(9 Reviews)

Activities

(6 Reviews)

Value

(6 Reviews)

Assisted Living Reviews for Pacifica Senior Living Hillsborough

January 04, 2022

By Glen

I visited this facility

I went to Pacifica Senior Living Hillsborough. I thought their facilities were very nice and well maintained. They had a very nice courtyard for better weather. It looked like all the facilities were very uplifting and it's a good environment. They had both the memory care and the regular assisted living and for my brother, it would've been the assisted living. Assisted living, however, was kind of restricted. They don't handle people with IVs and things like that. Everybody I saw or talked to was very helpful and pleasant. The dining room looked perfectly clean, very sharp and a very good environment for dining. They had just about everything that assisted living would need, exercise, entertainment, and arts and crafts. It was in a very nice building and very well maintained. Everything was very clean and very nice.

Provider Response

Glen, thank you for leaving this detailed review about your experience with our community. Our team truly appreciates it and look forward to seeing you again.

August 03, 2021

By Jan

I am/was a resident of this facility

Everything is fine here at Pacifica Senior Living Hillsborough. I've been here about almost eight months now. If you can't be home, this is a really good place to be. It's well taken care of, and it's very clean. The caregivers are lovely. I enjoy living here and I've made a lot of nice friends and acquaintances. They have a lot of activities going on and I just wanted to give them a little thumbs up there. They're very caring and if you need something, all you have to do is ask and eventually, you'll get it. They have been short of help lately because of this pandemic. Now that things are opening up, there are people that leave to go to get different jobs and so forth, but they take care of you just as much as they can. I have one particular caregiver that I just really love. I have to have help in the shower and she's wonderful. I just so appreciate it. If I can't be home, this is a good place to be. I play bingo, bunco, rummy, and left, right, middle. We have little activities like questions and answers, Who Am I? What am I? and things like that. I love those. It keeps your mind going. We have ice cream social on Sunday. Anybody that wants to be there is there. We have activities outside in the courtyard. We've had country music coming in, singing and playing the guitar. I folded a flag with another gentleman here on Flag Day. I'm a veteran, so I got to do that. The food itself is good. Sometimes it's not cooked as we'd like it to be, but they give you everything. My fingernails are much better since I've been here because I'm eating more vegetables and they have a variety of everything. Right now, you have two choices of your entree and that's good. You can have chicken or you can have fish or you can have whatever. We have three good meals a day. I enjoy the oatmeal and today we had muffins which are good and they have a variety of breakfast. You can have eggs scrambled and you can have an omelet if you want. They have ice cream once in a while and things like that. The meals are very well balanced, if you choose to eat that way. I have my own little freezer here, so I could keep ice cream bars and things. I have food in my room. My room is wonderful and very comfortable. I have a nice little apartment with a nice bathroom and I have a nice refrigerator, a microwave, and a little kitchenette there. It's very comfortable for me because I'm out most of the time doing something. I don't stay in the room that often, but when I do, I'm reading or watching TV. I'm very happy here. I have a balcony. My granddaughter got me two chairs and a little table that I have out there, and if the weather is receptive, I'll go out there and sit for a little bit. There are trees and a beautiful courtyard right in front of me. Everything is so well-kept. It all looks beautiful. They have a lot of overhead expenses with the staff and the food, so the value for money is fair. The dining room is lovely.

Provider Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

June 20, 2021

By Julie

I visited this facility

Pacifica Senior Living Hillsborough was nice, it was beautiful, and it was a big place so you have a lot of choices and a lot of activities.

Provider Response

Hello Julie, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

March 06, 2021

By Shannon

I am a friend or relative of a current/past resident

My dad is now at Pacifica Senior Living Hillsborough. The staff is very helpful, the facility is nice, and they are timely in responding to the residents. His room has a bedroom, a large bathroom, and a small kitchenette that has a microwave, a refrigerator, and a sink. Because of COVID, they're not using the dining area. Also, because my dad is in hospice, he hasn't really used any of the facilities, but they have fliers posted around of what the daily activities are. I have seen some type of low exercises, cards, games, and walking activity through the building for exercise. They also have programs in the theater there. It's very clean, and the decorations are very nice and updated. The value for money is reasonable in comparison with some of the other facilities that I've looked at, but he seems happy, and he doesn't have any complaints. So that's good so far.

Provider Response

Hi Shannon, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

July 08, 2020

By Nancy J P

I am a friend or relative of a current/past resident

My mom has been a resident at Pacifica Hillsborough for 5 years. She moved in after a broken ankle and the staff was able to help her thru all the transition training, and transport down to meals, etc. As she got better, we cut back the extra services and since then she has been able to be on her own. Her room (a studio) overlooks the courtyard and is roomy and comfortable for her. Everyone at Pacifica has been so kind and sweet. They are always smiling and so good with the residents. They are always helpful and very willing to give her extra attention if needed. There are lots of options for games, or concerts, or outings. One time we (all her 3 children) were traveling and the staff, plus Mandy and Espi went into her room to check on her and make sure she had "visitors" while we were gone. During COVID it has been difficult for her to not be able to come outside. For my mom's birthday (during COVID) Espi helped me arrange for a "social distancing" party with cake and balloons and singing. She even helped us to Facetime with my Mom. The meals are good, the dining staff is attentive and patient. We have been very happy with each and every aspect of Pacifica. From the front desk girls to med techs, even Jose in maintenance is always quick with a smile and "hello". My mom is happy and has friends that she chats with in the lobby. We are very pleased with our choice to have her at Pacifica Hillsborough.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. Thank you again, we hope you have a wonderful day!

September 03, 2019

By Legend502

I am/was a resident of this facility

Pacifica Hillsborough in Chino is an excellent facility beginning with the beautiful entryway lobby with a soaring two story ceiling. You are immediately welcomed by friendly and helpful staff who will assist you with signing in and helping you find your destination. Residents are assisted by friendly and helpful caregivers who provide positive daily interactions, as well as, help with any areas that are difficult for residents to manage on there own. Our one bedroom apartment is spacious and has a nice balcony that brings us into courtyard activities even when we are unable to leave our room. Daily activities are fun, plentiful and keep residents active through card games, board games, entertainment, inspirational services and movies in our large theaters. There is also a daily exercise program with low impact stretching, motility exercises, and light weight lifting. Facility also has weight room that includes a NuStep elliptical machine. Each month outings are planned for field trips to beach, casinos, restaurants and concerts. There is weekly transportation to local churches and retailers. The meals are served in a beautiful dining room setting and include multiple daily entrees as well as grill and deli Items to order. The food is very good and served in healthy portions with low sodium content. The activities room and library are open daily and residents can watch cable tv in rooms, the theater, the activities room and the lobby. I enjoy living here with a caring staff and friendly neighbors !

Provider Response

We LOVE to see reviews like yours, AND HAVE residents like you! Thank you very much for sharing your positive review. We hope you have a wonderful day!

June 20, 2019

By Darlene

I am a friend or relative of a current/past resident

My brother is in Pacifica Senior Living Hillsborough and it's been very good so far. The staff is very knowledgeable, very friendly, and very helpful. He's having a good time there. It's very upbeat. There's something going on almost all the time. Everybody seems in good spirits all the time. The rooms are very nice and well kept. The food is very good. The dining area is like walking into a nice restaurant. They have exercises, outings, socials, and they're going to have a program and special luncheon on Monday. We're very impressed. No matter what you ask, they're very polite and very kind, and they do their best to get what you need right away. It's a very beautiful facility.

Provider Response

Hi Darlene, thank you for sharing your positive experience. We appreciate it and will share your review with the team. We all work very hard to make sure that our residents enjoy themselves. Please let us know if you have any questions or need assistance, we are always here to help!

April 15, 2019

By Joann & Flo

I visited this facility

Wonderful! Jennifer was great. She is very knowledgeable and friendly. Also Brenna and Janet were great. We signed up today!

Provider Response

Joann & Flo, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

April 13, 2019

By Rebecca

I am a friend or relative of a current/past resident

Great facility that takes care of my mother-in-law and sister-in-law.

Provider Response

Hi Rebecca, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

April 08, 2019

By Lori

I am a friend or relative of a current/past resident

My grandmother is very happy with all the services provided here. Most especially, the caring staff. We feel this facility gives her piece of mind knowing she is safe and taken care of.

Provider Response

Lori, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

October 23, 2018

By MT

I am/was a resident of this facility

I've been here Pacifica for almost a year now. I've had great experience with them. Everybody has been helpful. The meals are good. You can have choices for dinner, or you can order something else. They also have trips, they take me to the bank, stores like Walmart or Target, and to doctor appointments. My room is nice. I have a living room, a bedroom, a kitchenette and a bathroom. The staff has always been helpful and nice to me. It's always clean. They have good activities, but I haven't participated in much yet. I have played bingo a couple of times.

Provider Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough.

October 01, 2018

By LV

I visited this facility

Everything was very nice at Pacifica Senior Living. It's very clean and very up to date. Compare to some of the other places that I've toured, it just seems much nicer, much more up to date. The staff was very friendly.

Provider Response

Thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Hillsborough!

September 17, 2018

By Y. Tsai

I am a friend or relative of a current/past resident

Receptionists are courteous and helpful. Housekeeping staff are also good Had problem with broken dryers on the floor my mother lives. I wrote a request to the executive director. The issue was addressed to my satisfaction.

Provider Response

Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. We appreciate you taking the time to leave us a review and hope you have a wonderful day!

August 29, 2018

By Robin

I visited this facility

Pacifica Senior Living Hillsborough was great, and I liked it enough to schedule an appointment for my parents. There are lots of activities, outside areas, and it's very clean. Everything just looked terrific and it was the place I liked the best. It was in a good area and a good fit.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website. Please feel free to contact with any and all questions, (909) 632-7032. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

February 28, 2018

By Kara

I am a friend or relative of a current/past resident

We chose Pacifica Senior Living Hillsborough, which is a beautiful place, like a hotel. Jennifer was the person who accommodated us. She was very helpful, friendly, and willing to work with us. We checked the dining area, and it looked really clean, nice, and I didn't have any concerns with it. They take the residents on outings once a week to a movie theater, and they have a game room where they do bingo and different activities.

Provider Response

Kara, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

August 29, 2017

By Joyce

I visited this facility

I have already made the decision to move into Pacifica Senior Living Hillsborough. It's nice, clean, and neat. Everybody was friendly, but you never know until you live there. They have activities that I like, like an exercise program and Bible study. You can walk outdoors and sit at the umbrella tables. I'm not too active because I have a bad back, but things that I do like are there for me. The rooms were OK and small but big enough for one. I would have liked a little more living room space, but it's OK. They have a library, a movie theater, and an exercise room. A woman took me on the tour, where I saw the exercise room, the place where you eat and the different things that they have to offer there. The staff was excellent. I have to get rid of almost everything I own because the closets are too small. They treated us to a delicious breakfast. The menu looked good, but you have to be careful if you're diabetic, and I have to look into it more. It's more modern, and the people are around my age group and active. The scenery is nice. They have a clinic across the street.

Provider Response

Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families & we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2017

By David858647

I visited this facility

Everything at Pacifica Senior Living Hillsborough was great and brand new, but it's a little pricey. The rooms were extraordinary, and the grounds were exceptional. The staff seemed to be adequate. It was very well decorated and desirable.

Provider Response

Hi David, thank you for your positive 5 star review. We are very proud of our community and our dedicated experienced staff. We appreciate your consideration and hope that you choose our community. Please feel free to contact with any and all questions, (909) 632-7032.

March 15, 2017

By catfallon

I visited this facility

We are very excited to be moving our parents into their new home. Ryan and Jennifer were very welcoming and did an excellent job explaining how everything runs here and what to expect. We feel very confident that our parents will be treated with love and compassion. The facility is beautiful and clean and the staff is warm and friendly. So far, we are very pleased!

Provider Response

Thank you for leaving this positive 5-star detailed review about your experience with our community. We appreciate it and look forward to seeing you again. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions, (909) 632-7032.

February 09, 2017

By Sylvia134172

I visited this facility

Pacifica Senior Living Hillsborough was nice. When you walk in, you feel like you're in a 5-star hotel, but it didn't feel homey. It was very large and modern with very high ceilings. It didn't have that feeling we wanted for our parent. We only saw a few of the residents, and they seemed to be content. They had different rooms where they watch TV in little groups. There was quite a few of them watching a movie and being given popcorn.

Provider Response

Thank you for your detailed review Sylvia about your experience with our community. We appreciate it and hope that you find the community that meets your needs. Thank you for your consideration.

March 31, 2016

By Michael123066150

I visited this facility

Pacifica Senior was a very nice, top-notch place that was very similar to all of the other places we visited. The common areas were clean and well lit. They offered the typical activities, like bingo, shopping trips, and exercise classes, that the others offered. They only had a studio available, and we wanted something a little larger for my dad. However, it was very nice and very clean. The people that showed us around were very friendly. The staff that we were introduced to was very accommodating and took an interest in my dad to heart. I feel that he would be in good hands.

March 08, 2016

By George T.1

I visited this facility

Mom likes Pacifica Senior Living Hillsborough a lot, which surprised us because she is a recluse. It is a very good facility and we like it, too. We got a very positive impression of the place because it was clean, very neat, the staff and residents seemed friendly, and the food was good. They had wide hallways and little areas scattered throughout the building where you can just sit, relax, and socialize. They have bingo every day and their own theater with a giant screen and leather chairs for watching movies every Saturday. It’s a very plush facility. They also have a great library.

Provider Response

Thanks for the feedback, George T.1. We strive to provide excellent service to our residents and their families at Pacifica Senior Living Hillsborough. We appreciate you taking the time to leave us a review!

December 16, 2015

By Andrew27

I visited this facility

My visit at Pacifica Senior Living Hillsborough was great. It was the best facility among all that I have visited. Everyone was friendly and outgoing. They showed us all the amenities. It was a very nice experience. I would love to live there myself. They said that if my father has any food preference, they would accommodate that. We viewed the rooms, and they are great. Their price is actually less than the other 3-star facility I visited -- very reasonable. There was bingo going on in one room, and the cafeteria was quite full because it was almost dinner time when I visited. Some of the people were eating out in the courtyard. They have activities almost every day. Once a week, they have a small band that plays in the courtyard, and they can have dinner out there.

Provider Response

Thank you for your review.

December 09, 2015

By Anonymous115516650

I visited this facility

Pacifica Senior Living stood out to us. The place looked really good and clean and smelled good. There was nice furnishings and new carpet and tiles. The people seemed like they were genuine,and the staff treated us very well. It looked like they had quite a few activities, like bingo, outings to different places, and a small movie theater for them to watch movies on certain nights. We looked at the kitchen, the dining room area, and their facilities. Everything looked nice there.

Provider Response

Thank you for your review.

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Memory Care Reviews for Pacifica Senior Living Hillsborough

October 04, 2020

By Tricia

I am a friend or relative of a current/past resident

I love Pacifica Senior Living Hillsborough. The staff is great. It's nice, there are lots of interaction, and there are lots of things to do. It's a good place for my mom and it's clean.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a wonderful day.

December 12, 2018

By MICHAELWILL

I am a friend or relative of a current/past resident

My Father has been a resident of Pacifica Hillsborough for approximately 7 years. He started out in AL, and has since moved to “Transitions” earlier this year. It has been a challenging transition for him as he is only in the beginning stages of dementia, but has many physical medical issues as well. He is a very social man and interaction with people is important to him. His move to transitions makes it difficult to interact with others based on their less functioning dementia conditions. In society today, people tend voice their dissatisfaction very quickly, especially when they have a complaint. This is especially true for companies who work in the Hospitality or Services area of business. Pacifica Senior Living certainly qualifies as one of these business. Well today, I’m not writing to you to express my dissatisfaction. I’m writing you for the complete opposite! I need you to know that Janeth M., your Executive Director of the Chino Hillsborough location is exceptional! Since my Dad moved to Transitions in April, Janeth has made herself available to me, as my Dad’s primary caregiver and family member, anytime an issue has surfaced. These issues, whether related to problems with staff or service, or just issues that as a family member I thought could enhance my Dad’s quality of life, were welcomed, addressed and rectified quickly with my Dad’s well-being in mind. Janeth’s positive attitude, desire to provide Quality Care to the residents and their families, and Leadership, are a true testament to why Pacifica Companies are a leader in the industry. On behalf of my family, Thank You, and especially Janeth and her staff, for taking good care of my Dad. We truly feel “Welcomed Home”!!

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

September 26, 2018

By mfsisney

I am a friend or relative of a current/past resident

Pacifica in Chino is an excellent facility for seniors with mild dementia. It also has a relatively large assisted living facility. I haven't eaten the food there, but my mother seems to enjoy most of it. What I like most is the beautiful furniture, (frequently changed) decoration on the walls, and landscaping. Pacifica looks more like a resort than a typical "old folks' home." The staff changes a bit too frequently for me, but they are diverse, and most of them are friendly and helpful. Besides the lovely facility, Pacifica offers many activities to keep the seniors busy and entertained. At Christmas, Santa Claus visits, and they regularly have special picnics and dinners. I would recommend this facility for any senior, but especially for those with mild dementia like my mother. The Transitions section is a perfect place for them.

Provider Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

September 17, 2018

By Joni and Robyn

I visited this facility

Jennifer H. was very helpful in answering all of our questions. She was more than happy to show us around the community, introducing us to the memory care staff and allowing us to observe the interactions with the residents. Everyone seemed to enjoy themselves.

Provider Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

May 10, 2016

By Suzy10

I visited this facility

My mother has been in Pacifica for about a year. They just redid the whole community and made it very beautiful with an Italian theme. The staff is very nice. My mother is in a transitional unit for dementia, and they really take care of her very well. They provide good service to take care of their people, and the staff is very caring.

Provider Response

Hi Suzy~ You really made our day , thank you for sharing your positive review. We are very proud of our community and memory care program. We have a wonderful Executive Director, Ryan who fosters an atmosphere of friendliness and warmth. He and the outstanding staff genuinely care for all our residents and their families. Also, did you know we have a Facebook page and post weekly pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Thank you so much for sharing!

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Questions about Pacifica Senior Living Hillsborough

What ongoing training does the staff receive in dementia care?

Dementia care training is provided throughout the year with numerous workshops comprised of computer-based learning, hands-on live classroom training, and monthly in-service events led by a licensed professional, Executive Director, and/or a third party vendor.

Describe the overall population of assisted living residents at Pacifica Senior Living Hillsborough. What is their average age? What are their favorite things to do?

Our community consists of very active and involved residents with an average age of 75-85. Their favorite things to do are engaging in the many social events such as music, special celebrations, outings to restaurants, shopping and casinos.

What programs or activities does Pacifica Senior Living Hillsborough offer to enrich residents' well-being?

We offer a variety of programs and activities such as an exercise program, card and other group games, music, arts and crafts, painting, outings to restaurants and cultural events and much more.

What places are near Pacifica Senior Living Hillsborough or within walking distance for assisted living residents to enjoy?

We are close proximity to shopping centers, restaurants, movie theater, and the Chino Senior Center.

What transportation services does Pacifica Senior Living Hillsborough offer to assisted living residents?

We provide transportation to doctor appointments, social events, and banking. We also provide two types of transportation; our community bus and/or van.

What makes the chef or dining program at Pacifica Senior Living Hillsborough exceptional? What kind of menu can assisted living residents expect?

All of our residents experience a 5 star restaurant dining experience. We offer a variety of menu items and also have alternate menu choices for those residents with special dietary needs.

What safety features or security measures does Pacifica Senior Living Hillsborough offer to assisted living residents?

We have personnel 24 hours a day that can handle any security issue that should arise.

How does Pacifica Senior Living Hillsborough keep residents' families informed about their loved ones?

Family members are inform by telephone calls, text messages, e-mails, and informative letters by mail.

What is the care staff-to-resident ratio at Pacifica Senior Living Hillsborough during daytime and nighttime hours?

We staff accordingly to current resident needs.

If Pacifica Senior Living Hillsborough accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are a pet friendly community and our furry family members are welcomed in our common areas, patio, and throughout the community.

What ongoing senior care training does the staff receive?

We partner with the Institute for Professional Care Education to train our staff and provide ongoing classroom setting throughout the year.

How many staffers are on duty in the daytime and overnight?

We staff accordingly to current resident needs.

What safety features or security measures does Pacifica Senior Living Hillsborough provide to protect residents who wander?

We provide two secured memory care programs for the safety and security of the wandering resident.

What programs or activities does Pacifica Senior Living Hillsborough offer to keep residents engaged? How does the staff engage residents' long-term memories?

Pacifica Senior Living Hillsborough offers a robust activities program led by an Activities Director and an Activities Assistant. Group activities include; exercise program, gardening, movies, social events, and entertainment. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with music and movies.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Nurse will complete an initial assessment prior to move-in and after 30 days of residency. Thereafter, assessments are completed every 6 months or as needed due to change of condition.

What techniques does Pacifica Senior Living Hillsborough use to support memory care residents during mealtimes?

As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding. We also provide color plates to stimulate appetite.

How does Pacifica Senior Living Hillsborough keep residents' families informed about their loved ones' health?

Family members are informed promptly through telephone calls or text messages of any circumstances that may occur. We also provide care conferences to ensure the residents' needs are met. .

Describe the neighborhood around Pacifica Senior Living Hillsborough. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are a centralized location near a residential neighborhood, shopping centers, religious affiliations, and in between the 60 and 10 freeway.

Is Pacifica Senior Living Hillsborough affiliated with a hospital if more care is needed?

Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with Chino Valley Medical Center, Pomona Valley Hospital, and San Antonio Community Hospital.

Costs for Pacifica Senior Living Hillsborough

Cost of Assisted Living

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Services and Amenities of Pacifica Senior Living Hillsborough

Costs

Rent Plus Care Fees
Assisted Living Starting At: $3195/month
Memory Care Starting At: $4500/month

Room and housing options

1-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking
Features Extra: Movie Theater, Courtyard, Library, Doctor's Office

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi

Health services

Pharma

Activities

Games
Fitness Room
Activities Extra: Exercise Every Morning, Poker Group, Walking Group, Bingo, Movie Nights, Resident Council Meetings, Food Critics Meetings

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Languages

English
Spanish
Tagalog

General

Resident Capacity: 156
Respite Care
Minimum Age: 65
Pets: Yes

Licenses

Licenses: RCFE
State Licenses: 366426031

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About Pacifica Senior Living Hillsborough

We look forward to caring for you or a loved one. Rest assured that every amenity we offer was created to meet your unique needs, whether they exist now or develop over time. Your peace of mind is our most important priority, and we endeavor to provide all the comforts of home for you or your loved one. We look forward to becoming an extension of your family.

Pacifica Senior Living Hillsborough

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