Provider Response
Glen, thank you for leaving this detailed review about your experience with our community. Our team truly appreciates it and look forward to seeing you again.
January 04, 2022
Provider Response
Glen, thank you for leaving this detailed review about your experience with our community. Our team truly appreciates it and look forward to seeing you again.
August 03, 2021
Provider Response
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
June 20, 2021
Provider Response
Hello Julie, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
March 06, 2021
Provider Response
Hi Shannon, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
July 08, 2020
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. Thank you again, we hope you have a wonderful day!
September 03, 2019
Provider Response
We LOVE to see reviews like yours, AND HAVE residents like you! Thank you very much for sharing your positive review. We hope you have a wonderful day!
June 20, 2019
Provider Response
Hi Darlene, thank you for sharing your positive experience. We appreciate it and will share your review with the team. We all work very hard to make sure that our residents enjoy themselves. Please let us know if you have any questions or need assistance, we are always here to help!
April 15, 2019
Provider Response
Joann & Flo, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!
April 13, 2019
Provider Response
Hi Rebecca, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
April 08, 2019
Provider Response
Lori, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
October 23, 2018
Provider Response
Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough.
October 01, 2018
Provider Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Hillsborough!
September 17, 2018
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. We appreciate you taking the time to leave us a review and hope you have a wonderful day!
August 29, 2018
Provider Response
Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website. Please feel free to contact with any and all questions, (909) 632-7032. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
February 28, 2018
Provider Response
Kara, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
August 29, 2017
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families & we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you.
March 28, 2017
Provider Response
Hi David, thank you for your positive 5 star review. We are very proud of our community and our dedicated experienced staff. We appreciate your consideration and hope that you choose our community. Please feel free to contact with any and all questions, (909) 632-7032.
March 15, 2017
Provider Response
Thank you for leaving this positive 5-star detailed review about your experience with our community. We appreciate it and look forward to seeing you again. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions, (909) 632-7032.
February 09, 2017
Provider Response
Thank you for your detailed review Sylvia about your experience with our community. We appreciate it and hope that you find the community that meets your needs. Thank you for your consideration.
March 31, 2016
March 08, 2016
Provider Response
Thanks for the feedback, George T.1. We strive to provide excellent service to our residents and their families at Pacifica Senior Living Hillsborough. We appreciate you taking the time to leave us a review!
December 16, 2015
Provider Response
Thank you for your review.
December 09, 2015
Provider Response
Thank you for your review.
October 04, 2020
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a wonderful day.
December 12, 2018
Provider Response
Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
September 26, 2018
Provider Response
Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
September 17, 2018
Provider Response
Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Hillsborough. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
May 10, 2016
Provider Response
Hi Suzy~ You really made our day , thank you for sharing your positive review. We are very proud of our community and memory care program. We have a wonderful Executive Director, Ryan who fosters an atmosphere of friendliness and warmth. He and the outstanding staff genuinely care for all our residents and their families. Also, did you know we have a Facebook page and post weekly pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Thank you so much for sharing!
What ongoing training does the staff receive in dementia care?
Dementia care training is provided throughout the year with numerous workshops comprised of computer-based learning, hands-on live classroom training, and monthly in-service events led by a licensed professional, Executive Director, and/or a third party vendor.
Describe the overall population of assisted living residents at Pacifica Senior Living Hillsborough. What is their average age? What are their favorite things to do?
Our community consists of very active and involved residents with an average age of 75-85. Their favorite things to do are engaging in the many social events such as music, special celebrations, outings to restaurants, shopping and casinos.
What programs or activities does Pacifica Senior Living Hillsborough offer to enrich residents' well-being?
We offer a variety of programs and activities such as an exercise program, card and other group games, music, arts and crafts, painting, outings to restaurants and cultural events and much more.
What places are near Pacifica Senior Living Hillsborough or within walking distance for assisted living residents to enjoy?
We are close proximity to shopping centers, restaurants, movie theater, and the Chino Senior Center.
What transportation services does Pacifica Senior Living Hillsborough offer to assisted living residents?
We provide transportation to doctor appointments, social events, and banking. We also provide two types of transportation; our community bus and/or van.
What makes the chef or dining program at Pacifica Senior Living Hillsborough exceptional? What kind of menu can assisted living residents expect?
All of our residents experience a 5 star restaurant dining experience. We offer a variety of menu items and also have alternate menu choices for those residents with special dietary needs.
What safety features or security measures does Pacifica Senior Living Hillsborough offer to assisted living residents?
We have personnel 24 hours a day that can handle any security issue that should arise.
How does Pacifica Senior Living Hillsborough keep residents' families informed about their loved ones?
Family members are inform by telephone calls, text messages, e-mails, and informative letters by mail.
What is the care staff-to-resident ratio at Pacifica Senior Living Hillsborough during daytime and nighttime hours?
We staff accordingly to current resident needs.
If Pacifica Senior Living Hillsborough accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet friendly community and our furry family members are welcomed in our common areas, patio, and throughout the community.
What ongoing senior care training does the staff receive?
We partner with the Institute for Professional Care Education to train our staff and provide ongoing classroom setting throughout the year.
How many staffers are on duty in the daytime and overnight?
We staff accordingly to current resident needs.
What safety features or security measures does Pacifica Senior Living Hillsborough provide to protect residents who wander?
We provide two secured memory care programs for the safety and security of the wandering resident.
What programs or activities does Pacifica Senior Living Hillsborough offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living Hillsborough offers a robust activities program led by an Activities Director and an Activities Assistant. Group activities include; exercise program, gardening, movies, social events, and entertainment. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with music and movies.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Nurse will complete an initial assessment prior to move-in and after 30 days of residency. Thereafter, assessments are completed every 6 months or as needed due to change of condition.
What techniques does Pacifica Senior Living Hillsborough use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding. We also provide color plates to stimulate appetite.
How does Pacifica Senior Living Hillsborough keep residents' families informed about their loved ones' health?
Family members are informed promptly through telephone calls or text messages of any circumstances that may occur. We also provide care conferences to ensure the residents' needs are met. .
Describe the neighborhood around Pacifica Senior Living Hillsborough. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are a centralized location near a residential neighborhood, shopping centers, religious affiliations, and in between the 60 and 10 freeway.
Is Pacifica Senior Living Hillsborough affiliated with a hospital if more care is needed?
Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with Chino Valley Medical Center, Pomona Valley Hospital, and San Antonio Community Hospital.
We look forward to caring for you or a loved one. Rest assured that every amenity we offer was created to meet your unique needs, whether they exist now or develop over time. Your peace of mind is our most important priority, and we endeavor to provide all the comforts of home for you or your loved one. We look forward to becoming an extension of your family.
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