I understand that nursing homes have a lot of shortcomings in general, but that's no excuse for horrible service, bad attitudes, and a complete lack of competency and adherence to standard medically sound protocols. My poor mother had the misfortune of having to stay at this facility. 10% of the staff here are fantastic! They treat your loved one as if she was one of their own. The remainder of the staff couldn't care less, or if they did care, don't have the proper training or guidance from leadership to do the right thing.
Just a few examples of their shortcomings:
- Clerk at entry that checks in visitors and asks for covid confirmation asks you to reach deep into a box and grab your mask. Fail! Should be using tweezers or gloves to hand visitor the n95 mask. Said clerk's face is hanging out of her mask. So what's the point?
- Ask any staff member about visiting hours, appointments, check in process, etc. Each and everyone will say they're not sure. Don't they communicate and post basic policy and protocols?
- Staff take forever to answer patient calls. It's always someone else's responsibility. "the CNA should have come to help you to the toilet" "we're too busy - Just go in your diaper" "I'm not her nurse"
- Staff member walks in to check patient's vitals. I ask whose vitals he's here to check. "I don't know. They just told me to check room XXX." I told him as there are two to a room, it would be in everyone's best interest for him to know to which patent he was attending to prior to making his visit.
We wouldn't want the wrong person's vitals to be charted. I'd hate to think this could happen with restricted meals, or worse, wrong meds to the wrong patient.
- The place is teaming with staff, however on closer observation you'll find few nurses and CNAs. There are a lot of staff in black t-shirts that spend a lot of time being frazzled or just standing around talking to each other. (I might add, right outside the patient's door, who are trying to sleep). Any time you approach them, you'll be received with a negative attitude; a not my job, not my problem, or a demeanor of general confusion. I guess it's everybody's first day on the job.
In general, this is a high-density facility and while it may seem there are a lot staff in the halls, there are very few who are qualified, capable, or caring enough to help the patients. The ones who can are grossly overworked. It's clear that the attitude of MVP (minimal viable product) comes straight from leadership all the way down. Do the least amount of work possible that you can get away with. Afterall most of these patients are very old, many are confused and have no voice or advocates. Who's going to listen to them anyway?