Burbank Healthcare & Rehab

ShakingMyHead

I understand that nursing homes have a lot of shortcomings in general, but that's no excuse for horrible service, bad attitudes, and a complete lack of competency and adherence to standard medically sound protocols. My poor mother had the misfortune of having to stay at this facility. 10% of the staff here are fantastic! They treat your loved one as if she was one of their own. The remainder of the staff couldn't care less, or if they did care, don't have the proper training or guidance from leadership to do the right thing. Just a few examples of their shortcomings: - Clerk at entry that checks in visitors and asks for covid confirmation asks you to reach deep into a box and grab your mask. Fail! Should be using tweezers or gloves to hand visitor the n95 mask. Said clerk's face is hanging out of her mask. So what's the point? - Ask any staff member about visiting hours, appointments, check in process, etc. Each and everyone will say they're not sure. Don't they communicate and post basic policy and protocols? - Staff take forever to answer patient calls. It's always someone else's responsibility. "the CNA should have come to help you to the toilet" "we're too busy - Just go in your diaper" "I'm not her nurse" - Staff member walks in to check patient's vitals. I ask whose vitals he's here to check. "I don't know. They just told me to check room XXX." I told him as there are two to a room, it would be in everyone's best interest for him to know to which patent he was attending to prior to making his visit. We wouldn't want the wrong person's vitals to be charted. I'd hate to think this could happen with restricted meals, or worse, wrong meds to the wrong patient. - The place is teaming with staff, however on closer observation you'll find few nurses and CNAs. There are a lot of staff in black t-shirts that spend a lot of time being frazzled or just standing around talking to each other. (I might add, right outside the patient's door, who are trying to sleep). Any time you approach them, you'll be received with a negative attitude; a not my job, not my problem, or a demeanor of general confusion. I guess it's everybody's first day on the job. In general, this is a high-density facility and while it may seem there are a lot staff in the halls, there are very few who are qualified, capable, or caring enough to help the patients. The ones who can are grossly overworked. It's clear that the attitude of MVP (minimal viable product) comes straight from leadership all the way down. Do the least amount of work possible that you can get away with. Afterall most of these patients are very old, many are confused and have no voice or advocates. Who's going to listen to them anyway?

Livefromburbank

My mother was at this facility this for 13 days after a hospital stay and surgery. She was supposed to have breathing treatments every 4 hours, she never got a single one. They mixed up her medications, threw out things the hospital has sent with her, lost her shoes and gave her pain killers at night. She wasn't in pain, they told her they would help her sleep. The room smelled awful because they never changed her roommates diaper. The lan refused to tell her what pills she was taking. My mother is back in the hospital because they didn't notice she was going into congestive heart failure. Fortunately my mother will be ok and will not go back there.

MarvelousMary

I was imprisoned here for a week after knee replacement surgery, when the expected rehab unit at the hospital did not have the bed open that they expected. The physical therapy staff are excellent. Nothing else about this place even rates an acceptable rating. My medication was never right, the food I was served nearly always contained something to which I was allergic, or was on my "does not like" list, which the dietician wrote up, and was on my tray at every meal. The doctor assisgned to me never once in seven days showed his face in my room (two of his PAs did visit, two out of my seven days). This despite repeated requests from me to the staff, the nursing supervisor and the director, and requests form my usual caregiver directly to the doctor's office. I was in a 3 bed room, although I have insurance which covered the cost of a two-bed room. On the third day, a resident was transferred into the room, and took an immediate dislike to me, before I even learned her name. She was constantly telling me that I didn't like her, and she would move as soon as she could. I couldn't even talk to her without her getting hysterical. And physical therapy was very limited, not like I was scheduled to receive at the other facility. The only two bright spots were my middle roommate, who was very nice, and the PT staff, who were wonderful.

Anonymous113974650

Burbank Healthcare & Rehabilitation Center is pretty nice. There are three or four beds to a room. I know that my grandmother doesn’t really like the food at all, but that is because she is 97 and doesn't like anything really, and that is the one complaint that she has. It seems clean and everybody is very helpful. She is just older and says that they are a little rough on her sometimes like when they are changing her and stuff, but they seem nice.

burbank

My brother was transferred to this location for Hospice in November, 2013. Please DO NOT do this to your loved one. I had a total different vision of what a Hospice facility would be like. The evening he was admitted, I met with a Hospice Nurse in very noisy hallway, no privacy whatsoever. The first room my brother was in was small and had three beds. My brother was placed in the middle, it was so crowded that I couldn’t even sit beside him. I had to sit at the foot of his bed, although he was not conscience, I still felt the need to have private time with him but couldn’t. Thank God he was not conscience of his surroundings. The following day, a representative stopped by to speak to me and I voiced my displeasure of where my brother was placed and the experience I had the day he was admitted. She claimed that she was going to report my conversation with the Administration Office but still nothing was done nor did I hear back from her. On the third day, I was asked to stop by the Admitting Office to sign papers, again I voiced my displeasure of the whole situation and finally broke down in tears. It wasn’t until then did the person find another room to transfer him to. He was transferred to another room still with three beds but had more room and placed in the furthest bed, at least I was able to sit near him. To think that a person who is in their last days of their life is treated with no care or dignity is truly unacceptable.

Melody2

It's a clean center and there's no smell. My mother had been in a different rehab center before but Burbank Healthcare has no urine smell at all. It's very clean and the walls are shiny. There's wallpaper on the walls and it's just comfortable. The staff are very nice. My mom is happier with the place compared to the previous one. I haven't eaten there yet but the food looks good also.