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4204 Moores Lane, Texarkana, TX 75503
4.2
(14 reviews)
"On March 6, 2013 I had the privilege of visiting your facility to check on one our patients that is a resident there. I arrived at the facility at 7:55 p.m. I found the medication aide, P. Miller, who had called in a report that our patient did not seem herself and was confused. Ms. Miller was busy passing the evening medicines but every time I approached her, she stopped with a smile and answered my questions. The patient was indeed confused and was unable to answer any questions for herself. Her daughter was also present and was also unable to answer the questions. I needed the information so I could notify the physician. There was also another employee present (I believe she was the aide but I did not get her name.) I was very impressed that the staff did not get upset with me and seemed to care so much for their patients. We do not receive that kind of treatment when we go into facilities. Many of them will not answer questions or look at the med sheets to see what was given earlier in the day. I asked questions like "did she eat supper tonight?", "when was her last bowel movement", "did she do any complaining before the confusion", did she do anything different this evening. All questions are so important in trying to figure out what was going on and when it started. Your staff was so busy doing evening care but when I step out of the room and found them, they would stop and come out in the hall to answer questions. I am sure I interrupted them ten or more times. As the Quality Assurance/Performance Improvement Director when I am on RN call I pay attention to this and to the care our patients receive. I was so impressed. Then early on the morning of March 7, 2013 I was again called to the facility as the patient had slipped out of the bed. It thrilled me that the night shift was just as concerned as the evening shift, I was there long enough for the day shift to come on. The care and love that all three shifts showed our patient were just so awesome. Speaking with your Director of Nurses, Bevin Hawkins was also fabulous. She again took the time to answer questions, she asked appropriate questions from me and together we were able to work out a plan of care for our mutual resident/patient. I reported it to our executive director and also to the staff in our morning meeting. It is a pleasure to see our patients loved and taken care of. Thank you so much. Sherlylynn Pierce, RN, BSN, MS Serenity Hospice QAPI Director "
$4,210
