The Park at Surprise

Linda

The Park at Surprise was beautiful. It looked expensive. It looked like a very high-quality place. The lady staff member was very nice and very personable. Her name was Shannon. She was awesome. I got to have lunch there that they prepared for me, and it was free. They have a very nice restaurant and a shop. They have a little bar there, and I got to eat in that area. There were other people that lived there that I could see, like the age group of people that would be my peers. I only had contact with two of the workers. One was a lady who gave me the tour, and the other one was the manager. He was coming in when I was coming, and I asked him for a walker, because I hadn't brought my walker, and so he went and got me one. He was very nice also. There were two people having lunch, and there were a couple of people in the pool area, so I didn't really see a lot of the activities. Nevertheless, I was quite impressed with the place. I felt very comfortable there, and if I could afford it, I was like, "Wow! This would really work for me."

Reviewer#RD0428d

The Park at Surprise was very well kept, and everything was very nice. They had a lot of amenities and everything. When you walk into the reception area, they have a long hall that leads to everything, and that's where we were sitting and waiting; however, it seemed very dark and dreary. The people were very nice, it was just that welcoming entrance in the building wasn't very inviting. The people who work there are exceptionally nice. We met with the director, and he was very nice and accommodating. The other downfall was the price. I feel like it was extremely high. Sitting and watching the people who are there are professional people who have lots of money. They're like doctors and those types of people. The average person cannot afford a place like that. Also, they do not fix meals on Saturday and Sunday evenings. They fix breakfast up till like 11 or something, but they do not have an evening meal. With the price you're paying, I think they ought to have a meal available. While we were waiting to go on the tour, I got up and walked down, and I looked in to see that there was a salon and various things like that. We saw what they call a bedroom plus a den, and it was fine. There was no problem with it, but it felt confining to us. My husband is like 6 feet 2 inches, and it felt like it was closing in on him. We also saw the small casita, and it was fine. The units were all well-kept. They mentioned that they have somebody who could come in and put in shelves that drop down, so you can reach the top cabinets, but that would be our cost, and that's above and beyond. However, when you leave, you leave that there.

Patricia

The Park at Surprise was very nice. The facility had lovely furniture and furnishings. It was really very high class. It was a very new facility. We saw a 2-bedroom apartment and it was very nice. We had lunch there, and the food was very tasty. We went to different rooms where they had classes and activities, and they all looked very nice.

Provider Response

BttyBx

I am so sad that I have to leave my home at The Park at Surprise. I live in the 2bedroom den style on the 1st floor that is 1100 square feet I believe. My patio and windows face the pretty courtyard, they remind me of my travels in Europe. I am leaving bc my health has declined, I didn't want to bring caregivers into my home to prolong the short term time I have per my Doctor. My Daughter up north in Az wanted me closer to her and to be in a Assisted Living just in case. I understand that is what is needed, but its so bitter sweet. On the other hand, it is time. I have made so many friends here, staff and residents. When everyone on the web or in this building talks about how The Park is like a Family...well its because it really is. I have friends that live at other buildings like this, I visit frequent for Bridge games. This place place really does feel warm and welcoming. You feel safe, you feel valued. We are all honored by the staff but not on a pedestal, its just different here. The food is great, nobody is perfect though. Everyone has different tastes and views for themselves... so I say try the food yourself and be the judge. You'll love the place and the food, the staff will be that extra bonus.

Provider Response

ChckandJdy

We have been a part of The Park at Surprise since March 2020, pretty much from the beginning. Me and my husband moved from Sun City Grand from a large home, did not even think about moving. Until we came and saw this place and the people in it. We are past our three year mark now, and we couldn’t be more happier. We live in the large Casita that is 1,450 square feet. We are definitely not going anywhere. The staff here is family to us, just like the other residents here. The food is amazing, the activities is always outstanding, all the way down to the magnificent housekeeping. "C" has been with the building from the very beginning, he is our confidant but also our adopted son lol. He used to be the Director of community relations over here, now he is in the ED position. That just shows you how this company treats their employees, and it shows through and though. We can’t say enough about our home and extended family. From house keeping to the chef. You all are the rock of this building. Thank you for everything.

Nancy

My tour at The Park at Surprise was excellent. It was clean. It was beautiful and well-cared for. The residents intermingled. They were happy, and they were doing things. They have about any kind of games you want. They have lots of exercises. They have a gym and also a fitness trainer that will help them. They also have a walking club. They do Wii bowling. They have a barbershop or a salon, plus a pedicure and manicure station. The staff who worked with me, Brandi, was great. She was very accommodating. She answered all my questions, and she freely let me talk to residents. She also showed me the different ways of doing things there. For example, my mom has a dog, and she showed us where the dog would go to potty. I liked the smallness of the area. There are only about 85 residents. I didn't try the food, but the residents said it was really good. They could order whatever they wanted. It was a wonderful facility.

Provider Response