The decline in the relationship is when my mother's best friend from Colorado came to visit after seeking approval from the Executive Director. She was treated very poorly upon arrival by two of the employees, both of whom were condescending and rude. She was told she couldn't stay. This is an elderly woman on a fixed income who had to stay in a hotel. After complaining, she agreed to pay for her hotel. She admitted that she "forgot" to enter the visit in her calendar and told the employees that she did not approve it. It should have never come to that. It was humiliating to my mother and her friend and completely stripped them of their dignity.
We found a mound of dust and debris under my mom's bed after approximately 9 months of living there. So much so we don't believe anyone had ever swept under her bed. When it was brought to the attention of the Director of Leasing, using a condescending and dismissive tone, she said, "I always tell people we only do light housekeeping." An emphasis in tone was placed on the word "light". An apology would have been more appropriate, and by the way, when did sweeping become heavy housekeeping?
Another incident that caused great concern is when my mom was taken away by ambulance and nobody thought to contact the family. What community doesn't have that as a standard policy? We were told that had someone called to let us know it would have been purely a courtesy call. What?
When we decided to move my mom from independent living to assisted living after being in rehab from her fall and broken back, there were obviously a lot of questions given the family had never had to place someone in assisted living. I received a number of nasty emails saying that I was asking too many questions & sending too many emails -- that I should put a list of questions together and then call them. I was simply trying to navigate getting my mom back home and getting the care she needs. I do not have time to place phone calls, only to typically get voicemail, leave a message, and then wait for someone to call me back. It is VERY hard for me to make and receive phone calls during business hours, as I have a very demanding job, hence the reason I email. Furthermore, email is a good way for me to track messages and stay on top of things while navigating a 9-hour work day on top of everything else going on.
They said I should expect to wait 24 hours for a response and that they typically respond the same day. Simply not true. I have a slew of emails that prove my case.
They are incredibly disorganized. I asked for the dates of my mother's Covid vaccines on 12/28. Not only did they not respond w/in 24 hours (in fact, it was 5 days) I was told that she never received her booster, which she did. We changed bank accounts and they started auto payments from the new account and then out of the blue reverted to the old account, creating a financial debacle.
All those extra services they brag about like hair salon, mani-pedis, family being able to join them in the dining room, etc. were discontinued due to Covid. That's fine. But when other assisted living communities opened up those services again because it was considered "safe" again, they chose not to and used Covid as an excuse. In my opinion, I believe it was a way for them to save money.
ALWAYS pay attention to your bills! We found a number of errors to their advantage. They charge you if you want covered parking. Once we removed my mom's car from the community and notified them that the car was no longer parked there, they continued to charge for parking anyway. The biggest one is when we gave them our move out notice 30 days in advance as required and they deducted another month's rent & care fees in the amount of $5,747.90. They should have deducted $370.83. Not small change.
They do a great job selling their community when you visit. You do not get a warm welcoming feel after you've moved in. A lot of workers walk around with a scowl on their face & do not seem happy.
The Springs of Scottsdale
Offers Assisted Living and Independent Living
20 Reviews
3212 N. Miller Rd, Scottsdale, AZ 85251
Call
(800) 385-2527
Reviews of The Springs of Scottsdale
Assisted Living Reviews for The Springs of Scottsdale
March 09, 2022
I am a friend or relative of a current/past resident
August 01, 2019
I visited this facility
The woman who gave me the tour of The Springs of Scottsdale was very friendly and very understanding. Different staff members came over to me when they saw me looking around, like the head housekeeper, the chef, the woman who took care of aerobics in the pool, and an arts and crafts person. They had studios, but we decided on the one-bedroom with a terrace and a very nice view of the courtyard and the pool, and I'm on the third floor. They had a library, beauty parlor, movie room, card room, and a lot of activities. I looked at many and the vibe that I got was this was the right one for me. They're in the middle of renovating. The coffee room was redone with new cabinets, tables, and chairs.
Provider Response
Barbara, Thank you so much for your lovely review and choosing The Springs of Scottsdale as your new home. Our renovations are coming along beautifully and I am happy you noticed our "vibe" as we have a very cohesive team who aim to please, and it shows. We are looking forward to you joining our community later this month and wish you a very happy and vibrant residency.
January 01, 2019
I visited this facility
The Springs of Scottsdale was wonderful, and the layout was great. They couldn't give us the things that my mom needed. The person who accommodated us was very nice. The dining area was under construction, but otherwise everything else seemed great. They had some nice things going on like bridge and bingo. They stated that my mom needed more of a memory care facility and couldn't supply that.
August 21, 2017
I visited this facility
The Springs of Scottsdale was very nice. The people who worked there were very nice and the residents we met acted like they're there to live, not waiting to die. There were a lot of activities and there are a lot of activity rooms for residents to do painting, exercises, reading, puzzles, and cards. The food was very good and the residents were very friendly. They had nice outdoor areas.
Provider Response
Bob: Thank you for taking time out of your busy day to review The Springs of Scottsdale. Our residents are treated like family here and do enjoy many amenities at The Springs. I also want to THANK YOU for touring and enjoying your visit and lunch. We hope to see more of you and your loved one very soon. Loretta Sprau,Leasing Manager The Springs of Scottsdale.
June 16, 2016
I visited this facility
The apartments at The Springs were too small but fine and nice. They had an exercise room and good programs. I dealt with the marketing people, who seemed very good.
Provider Response
Thank you for taking the time to review online.
June 10, 2016
I visited this facility
My mom is at The Springs in Scottsdale. It is really close to home, which is a big factor. It’s right around the corner from where she lived. It’s a really nice place with wonderful food. Everybody has been super nice. My mom is really happy there. I’m glad we did it. The room is a pretty large size, so she is able to move all her furniture in. They have cards, bridge, bingo, movies, field trips, shopping trips, and games.
Provider Response
We here at The Springs of Scottsdale are so pleased that your Mom is happy here. We wish express our gratitude for you to take the time out of your busy life to review us. We take a lot of stock in how our families feel about The Springs. See you again soon.
May 10, 2016
I visited this facility
We toured The Springs of Scottsdale and had a very good lunch there. They were very nice and not as pushy as most places. The rooms were very nice and a little bigger than most places. I would recommend and consider it for ourselves when we are ready to move.
Provider Response
Thank you for the wonderful response to your tour of The Springs. When your are ready to move let us know. We were delighted that you enjoyed your lunch. Look for forward to seeing you again.
April 15, 2016
I visited this facility
My friends father lived at The Springs. She talked with her dad a lot and he always told her how happy he was there. She said he liked to eat and always raved about the good food. I then actually had a tour. On my way through, I was able to watch staff, without them knowing, and saw kind and caring interaction. This place is great!
Provider Response
Thank you Steve for taking the time out of you day to let us know what a great job the staff at The Springs of Scottsdale is doing.
November 29, 2015
I visited this facility
They were very nice at the Springs of Scottsdale, and I liked the way they fed people. It's very nice, very organized, and clean. I know they give people a ride to their doctors' appointments. They had nice apartments.
April 24, 2015
I visited this facility
The Springs of Scottsdale was excellent. I really liked it. It wasn't a huge place, but it had the amenities. My brother would be comfortable there for sure.
March 27, 2014
I am/was a resident of this facility
I'm living in The Springs. I'm on the third floor, and I have a balcony in my room. My room is very spacious; it is 715 square feet. It is a one-bedroom. It has a small kitchen. There is a place for microwave, a refrigerator, and a small stove. There are lots of activities like card games, poker, bingo, Rummikub, arts stuff, and the like. There is also a lot of entertainment a couple of times a week. They take you out to various stores and outings. They also take you to doctor's appointments. They have a dining room and a salad bar there. They have the specials of the day, but you can also order lots of other things. Overall, I enjoy it quite a bit. I'm glad I made the choice. It is very convenient to my friends and to other places that I go to. I have nothing to compare it to, but as far as I'm concerned, it certainly meets all of my needs. I'm glad I moved here.
September 29, 2013
I am a friend or relative of resident
My grandmother suffers from Dementia and has been living at this facility for a yr and a 1/2. During this time, the staff has been very rude and seem not to know how to deal with her occasional outbursts. My sister-in-law visited last week and was told she needs more care and that it is available if only they could get through to my brother-in-law who is the power of attorney. Not only have they not contacted him, refusing to verify communication attempts, but instead sent an eviction notice to him the very same day my sister-in-law visited with no option to add more care. Despite paying a year in advance for her care, we are no faced with scrambling to find another facility. After speaking with the director, I was told there is no availability for added care. They lied about contacting my brother-in-law and about available services to my sister-in-law. So much for having peace of mind my grandmother has been in the hands of a caring staff who take care of her needs. Find another facility. They do not care about their residents nor do they have the ability to communicate with their loved ones in a professional, caring manner. I wish we knew all of this before we chose this facility!
April 17, 2012
I visited this facility
Every staff member we ran across was exceptionally nice. The facilities are in great shape, and from what I was told, are kept up nicely all of the time. The pool area was very nice and accommodating for the residents. The food was raved about also, my friends grandmother said it was the best food she has eaten at any of her three assisted living facilities, saying this will be her final stop.
September 01, 2011
I visited this facility
This is a 135 unit building. It is 2 story beautiful building and well maintained.
There are indepent with 40 assisted living. They do not separate independent from assisted.
They are one and two bedrooms. Fully handicapped equipped. Full kitchens. Emergency lights.
They have a restaurant style dining with a daily spcial and alternate menu. Three meals and snacks. The food is good.
They have a library, theater, and activities room.
They have a small green courtyard, individual patios, a pool and bbq.
They have a LPN daily weekdays and on call. Certified caregivers as per resident ratio. A house doctor who comes in and on call. They have a beautician and activities director.
They do transport within are to appointments. They have 7 in house activities per day. They go on outings shopping.casinos, luncheons, and
are currently planning an outing to prescott.
The staff seems caring and residents well cared for. They do have a number of activities.
Independent Living Reviews for The Springs of Scottsdale
March 26, 2022
I am a friend or relative of a current/past resident
My relative has been at The Springs of Scottsdale for several months now. Two main reasons we chose it were the location and the price point. It's something that we could afford. Most of the places that we saw in Scottsdale were kind of pricey. This still happens to be pricey, but we wanted to keep her close by. We toured several other units that they had available, but we ended up with a one-bedroom, one-bath. They have everything that we need. They have activities, and they provide meal service and shuttle service. They have excursions to the grocery store for them. Everything kind of worked out for us.
It tends to be little older and the property in general needs some updating. They could be a little cheaper because they weren't as updated. It's a smaller property, and we felt that was a better fit for her. She only gets one meal from them and they don't have a lot of vegetarian options, so that's a concern for anyone thinking like they said they did, but they really don't. It's the same option, and it's usually cold, like salad.
October 17, 2021
I am/was a resident of this facility
The Springs of Scottsdale is a dump. It's a total disappointment. It's rundown. Most everything is broken. Everything is dirty. They won't replace or fix anything. We don't eat 25 percent of the meals because they are so bad. The halls are filthy. There's dog poop in them. We can't even get out on the patio because they won't fix the screen door, and we can't open it. The activities are abysmal. They say they have them but they never have them. They cancel them maybe 15 minutes before you're supposed to go, and if you don't happen to be down there where they post the notice, you don't even know. If you don't have any money, this is where you need to live because there aren't rats or mice running around and you can live there, but if you have some funds, you should explore other options.
Provider Response
Thank you for taking the time to review our community. I am sorry to hear that you were not satisfied with the condition of the building and we sincerely apologize that your experience here at The Springs of Scottsdale fell short of our high standards. We take all concerns seriously and will be using your comments to make further improvements to maintain the high levels of satisfaction we expect at The Springs of Scottsdale. It is disappointing to see a one star rating because we know we can do better and hope you will give us that chance! I would love to hear more about your specific experience so that we can make the necessary changes and arrangements. Please reach out to me. Thank you!
October 04, 2020
I am a friend or relative of a current/past resident
I've chosen The Springs of Scottsdale because of the location. It's a nice big place, the food is very good, and the rooms are adequate. My wife is in the independent living. The staff is excellent and very friendly. They have a social hour, they have games like Trivia Pursuit, bingo, and lots of stuff.
August 24, 2019
I visited this facility
I liked The Springs of Scottsdale a lot, but the two-bedroom unit didn't look big enough to make me happy. You have three meals, it's not restricted, and you can go and eat anytime. They had a very cheerful dining area, and it's been redone recently. I had a very good meal, and the other people at the table seemed to have good food. The cook came out and talked to us. It's a very clean and well-kept facility.
November 20, 2017
I visited this facility
The Springs of Scottsdale was fine. The staff was very nice. I like that area of Scottsdale. They have common areas, dining areas, and sitting areas, but it had much more of a nursing home feel. The apartment was OK. I looked at a two-bedroom that was better than the one I saw in another community. The size was better, but I would want something bigger.
Provider Response
Thank you for taking the time to visit with us. I am glad that you were pleased with The Springs. It means so much when our visitors take time to write a review out of their busy day.
October 17, 2017
I visited this facility
The Springs (The Springs of Scottsdale) had an odor. It was disgusting, awful, and old. It was really for old, sick people, not for independent living. We're old but not that old, so we didn't fit there at all. They didn't have any activities that we would do. We saw an apartment that smelled. We saw the dining area, which was all wheelchairs and walkers. We didn't have any dealings with any of the staff other than the sales person.
Provider Response
I am so sorry you had a bad experience on your tour, this is a very rare occurrence. We have not experienced anyone moving out because they were unhappy. We are currently updating the apartments as they become vacant. We are, also, renovating our total building. Work should begin in a few short months. Thank you for taking the time to inform us about your experience at "The Springs". Loretta Sprau, Leasing Manager
Questions about The Springs of Scottsdale
Describe the overall population of assisted living residents at The Springs of Scottsdale. What is their average age? What are their favorite things to do?
80-90 year olds
What programs or activities does The Springs of Scottsdale offer to enrich residents' well-being?
Cards, Bingo, entertainment at least twice a week, exercise classes-yoga & breathing, ball flex, water aerobics, kick start, movies, outings, billiards, poker, etc.
What places are near The Springs of Scottsdale or within walking distance for assisted living residents to enjoy?
shopping, library, hospital, ball field, senior center.
What transportation services does The Springs of Scottsdale offer to assisted living residents?
7 days a week morning and afternoon to physicians, stores, grocery, pharmacy bank, etc. Sunday's trips to many churches in the area.
What makes the chef or dining program at The Springs of Scottsdale exceptional? What kind of menu can assisted living residents expect?
One daily meal is included for independent living residents and assisted living residents receive 3 meals a day. Exceptional food with multiple menu options.
What safety features or security measures does The Springs of Scottsdale offer to assisted living residents?
24 hour care. Locked community so that no one gets in except residents, their guests and employees after 11 p.m.
How does The Springs of Scottsdale keep residents' families informed about their loved ones?
We call family anytime there is a fall or incident.
If The Springs of Scottsdale accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept small animals 30 lbs or lower. Lease is needed when in community and outside of community.
What ongoing senior care training does the staff receive?
Regular monthly to bi-monthly training for all employees.
Describe the overall population of independent living residents at The Springs of Scottsdale. What is their average age? What are their favorite things to do?
Independent residents are about 100 but that does include residents that have their own private caregivers. 80-90 year old. Entertainment, exercise, Bingo, and outings.
What places are nearby for independent living residents to enjoy?
The library, shopping, senior center, Fashion Square Mall, ball field and much more. Great Scottsdale location.
What are some recent off-site events that the community activity director at The Springs of Scottsdale has organized?
Boat trips in Tempe Lake and Saguaro Lake. Sedona Trolley trip, Museums, Theaters, lunch outings, shopping outings, etc.
What transportation services does The Springs of Scottsdale offer to independent living residents?
Scheduled transportation for different venues 7 days a week.
What common areas are available for independent living residents?
All of them.
What safety features or security measures does The Springs of Scottsdale offer to independent living residents?
24 hour staff. Locked doors at night.
If The Springs of Scottsdale accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Walking areas outside the building.
Does The Springs of Scottsdale work with an agency or registry to provide nursing and medical assistance as needed?
No we do not normally. Only if we are low on staff and that would be temporarily.
What safety features or security measures does The Springs of Scottsdale provide to protect residents who wander?
We do not have memory care and unless our residents have hired 24 hour care, we recommend a memory care community. We do have sister communities with Memory Care.
Costs for The Springs of Scottsdale
Services and Amenities of The Springs of Scottsdale
Costs
- Rent Plus Care Fees
- Assisted Living Starting At: $3225/month
- Independent Living Starting At: $2850/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: Restaurant Style Dining
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Golf
- Tv Room
- Garden And Patio
- Resident Parking
- Security Gate
- Pool
- Spa
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Psychiatric Care
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Resident Capacity: 270
- Minimum Age: 62
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: AL6092
About The Springs of Scottsdale
Conveniently located in the heart of historic downtown Scottsdale, The Springs offers Scottsdale Assisted Living residents a maintenance-free, full-service resort lifestyle. Our spacious apartments include private balconies for residents to enjoy, with added peace of mind that comes from 24-hour onsite staff and assisted living services available, as needed, in the privacy of their own apartments.
Situated just a few blocks from unique boutiques, galleries and golf courses, residents enjoy the luxury of a retirement lifestyle with the convenience of our restaurant-style dining room, housekeeping and linen services, beautifully landscaped walking paths, putting green and swimming pool.
The Springs of Scottsdale enjoys a 25 year reputation as a quality, full-service senior community, offering services to make life comfortable and independent. Our hospitality services provide freedom for enjoying rewarding activities and quality time with friends and family. Designed with our residents in mind, our apartment amenities feature:
- Large closets
- Step-in shower with built-in seat and grab bars
- Kitchen with frost-free refrigerators, electric ranges and stainless steel sink
- Complimentary weekly housekeeping and linen services
- Senior Direct TV and all utilities (except telephone)
- Internet capability
- Maintenance services
- Updated interiors
- Smoke detectors and sprinkler systems throughout apartment
What Makes Us Special
In addition to being beyond beautiful and clean, when a senior needs to move from Assisted Living to Independent Living, they do not have to move apartment. They get to stay in what is familiar to them. Also, 3 wonderful meals are supplied for both Assisted Living and Independent Living residents along with a delightful salad bar!
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